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“Overnight stay and party!”

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Tregenna Castle Resort
Ranked #10 of 20 Hotels in St Ives
Reviewed December 8, 2012 via mobile

This is the 5th year i have stayed at Tregenna for a christmas party.The rooms can be so different,the first year i had a very old cold room over the front of the hotel,this year a very hot room at the back.Room 65,very squeeky floor boards in the room and corridors,didnt sleep well due to people just walking back to their rooms late at night.Old sash windows with sash broken.Good powerful shower and good size bath in fully equiped bathroom.Tea making and hairdryer supplied.
Staff very friendly throughout.Meal in evening was good,best this year for service,its taken 5years to get there.I realize when serving 200 people at once you cant possibly serve everyone at once but in previous years half table have plate with meat in front going cold while waiting for potatoes and veg. It makes sense to serve everything to one table at a time.
Used the pool and spa,both very cold so didnt stay in,headed for sauna and steam rooms.
Breakfast always lovely,plenty of choice,full english,cereals,pastries,fresh fruit and juices,all help yourself.
One night enough for me!

  • Stayed: December 2012
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Thank Cornish-Mandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
12-Management, Guest Relations Manager at Tregenna Castle Resort, responded to this reviewResponded December 10, 2012

Thank you for taking the time to post a review.
We hope that your party was a success and that you had a great time.
Perhaps we will see you again next year, for another Christmas party.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,876 - 1,882 of 2,694 reviews

Reviewed December 7, 2012

Stayed for two nights through a Groupon deal but paid a little extra for a harbour view room. I was a little apprehensive after reading some of the earlier reviews of the hotel but I found the overall experience to be very good. The bedroom was large and the view over the bay was certainly worth the extra paid. The bed was comfortable and the en suite was clean with everything working as one would expect.The lounges and dining areas were all spacious and tastefully furnished and decorated to a high standard. The hotel looks very impressive from outside and the staff were helpful and friendly, the food was to a high standard and enjoyable. The only downside was that the pool was closed on our first day and on the second day the water was considerably colder than I would have expected as was the general pool area and the changing rooms.

Room Tip: Pay extra for a harbour view
  • Stayed: November 2012, traveled as a couple
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Thank 83malc83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
12-Management, Guest Relations Manager at Tregenna Castle Resort, responded to this reviewResponded December 9, 2012

Thank you very much for taking the time to post a review. We are pleased that you were able to take advantage of the Groupon offer and that you enjoyed your time with us.
I am pleased that you decided to come and visit us yourselves to formulate your own opinions.
Thank you also, for your compliments.
I apologise for the closure of the Leisure centre, on the 27th November, but it was due to an unforeseen, extremely serious emergency.
We hope that we will have the opportunity to welcome you back soon.

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Reviewed December 6, 2012

Hi ive stayed in many hotels around the world. What i cant tolerate is 1) bad smells 2) awful showers 3) cold rooms 3)bad service 4)things not working!!!

1)our double room had everything! The view of the harbour lit up and just beautiful overview of the beach.
2)incredibly warm with extra covers beds are very comfortable and big!

3)shower works perfectly, real bathroom furniture everything is in keeping of classic style. Its full of quality.

4) everything works, and food is good didnt like breskfast much but it is acceptable. We arrived at 11:30pm and they prepared sandwiches for us as we were hungry.we were two hours late on arrival and they didnt batter an eyelid to hear our cry for food. It was supplied asap for us.

5)the rooms are clean and theres been lots of decorating it looks like.stunning grand entrance with a grand piano and leather chairs,supersoft carpets and high chandilers.

Staff are friendly and i am 35, hip,hard to please modern girl who likes her comforts with class.

You wont be disappointed.

  • Stayed: December 2012
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Thank Ellehoughtonlowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
12-Management, Guest Relations Manager at Tregenna Castle Resort, responded to this reviewResponded December 9, 2012

We all love the title of your review and are extremely grateful for your sentiments and compliments.
Thank you very much for rating us with five stars and for your recommendation.
We sincerely hope that you will give us the pleasure of visiting us again and look forward to welcoming you back.

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Reviewed December 3, 2012

I visited the hotel for a reunion and had a fantastic time. The hotel is wonderful - clean and comfy rooms with amazing views. The staff were welcoming and attentive and provided us with excellent service. We ate in the restaurant which was really reasonably priced, especially considering the size and quality of the steak I had! I look forward to visiting the hotel again but hopefully for a much longer stay.

  • Stayed: November 2012, traveled with friends
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Thank Emma F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
12-Management, Guest Relations Manager at Tregenna Castle Resort, responded to this reviewResponded December 4, 2012

Thank you very much for posting this review and for rating us with five stars.
We seem to have had a few reunions lately, perhaps you are part of the same group. Either way, we are very grateful that you chose to meet here with us, and hope that there will be many more gatherings.
Thank you for you compliments, I hope that we can welcome you back again soon.

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Reviewed December 2, 2012

My husband and I have just come back from a 2-night stay at the Tregenna Castle Hotel and had a fabulous time. We paid extra for a sea-view room (Room 58) and we certainly weren't disappointed; the room was huge and tastefully decorated and the bathroom was a nice size - very clean. We ate in the hotel restaurant both evenings and the food was delicious - highly recommend the scallops to start with and the Thai green curry was fab (compliments to the Chef)! Breakfast was great - you help yoursef to cereals, fruit, tea/coffee and cooked breakfast.

One thing that stood out for me was the friendliness of the staff; everyone from Reception to the waiting staff were very polite and the service at meal-time was second to none - 10/10 for customer service. Oh, and the christmas decorations are gorgeous!!

I have read some derogatory comments, regarding the hotel, on this site and have to say that I am surprised; I don't think they could have visited the same Tregenna Castle Hotel as we have done ................... We shall definitely be returning.

Room Tip: Beautiful view from Room 58
  • Stayed: November 2012, traveled as a couple
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Thank Caroline_I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
12-Management, Guest Relations Manager at Tregenna Castle Resort, responded to this reviewResponded December 9, 2012

Thank you very much for your review and thank you for rating us with five stars. I have passed your comments and compliments along to our Executive Chef and he sends you his thanks.
Thank you for coming to form your own opinions of us, despite reading negative comments, on this forum. I sometimes wonder if some of our reviewers visited our hotel, too.
We are extremely pleased that you will visit us again and look forward to welcoming you back.

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Reviewed November 28, 2012

I just spent a couple of nights catching up with girlfriends at the wonderful Tregenna Castle. It was the perfect venue for relaxing aand catching up with old friends. The rooms were clean, comfortable and had everything one could need. I slept like a log but perhaps that was due to the lovely walks or the impressive hotel wine list. We all had steak for dinner, all cooked differently. They arrived at the same time all cooked not only to our personal preference but to perfection. The staff were so helpful and were attentive without being intrusive. We had such an enjoyable stay we've decided to make it an annual event.

  • Stayed: November 2012, traveled with friends
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Thank Michaela K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
12-Management, Guest Relations Manager at Tregenna Castle Resort, responded to this reviewResponded November 29, 2012

Thank you very much for your review. We are pleased that you and your friends where able to have a relaxing, enjoyable break.
The Chefs are very grateful for your compliments and send you their thanks.
Thank you also, for your other kind compliments and for rating us with five stars.
We sincerely hope that you make your gathering a regular occurrance and look forward to welcoming you back.

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Reviewed November 28, 2012

Stayed for 2 nights for my boyfriends birthday. Castle was gorgeous, the staff were really helpful,close to the town and the walk down through the grounds into the town was gorgeous, past the outdoor swimming pools and waterfalls,views of St Ives were amazing! Immaculately clean,breakfast was yum! Weather was atrocious so if weather was better,our stay would have been even better!tea facilities,nice room,cant actually fault this place! we were sad to leave,great weekend!

Room Tip: ours was over the function room and still couldn't hear a thing! great all round!
  • Stayed: November 2012, traveled as a couple
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Thank Melissa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
12-Management, Guest Relations Manager at Tregenna Castle Resort, responded to this reviewResponded November 29, 2012

We all wish your boyfriend a belated happy birthday and hope that he had a wonderful day.
We are very pleased and grateful that you chose to celebrate his special day with us and glad that you enjoyed your time here.
Thank you very much for posting a review and for rating us with five stars.
We sincerely hope that you will come back and visit us again before too long.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tregenna Castle Resort

Address: Treloyan Avenue, St Ives TR26 2DE, England
Location: United Kingdom > England > Cornwall > St Ives
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in St Ives
#9 Romantic Hotel in St Ives
#9 Family Hotel in St Ives
Price Range: $135 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Tregenna Castle Resort 3*
Number of rooms: 80
Official Description (provided by the hotel):
Tregenna Castle is the ideal holiday choice and perfect venue for your Wedding, Conference or Banquet. The hotel has 80 rooms and a huge range of self catering options. There is a choice of restaurants, bars and swimming pools – complete with jacuzzi, sauna and steam room. A trip to the fully equipped gym can be followed by a visit to the hair and beauty salon, or you can play a range of sports from tennis to croquet. The woodland walks and sub tropical gardens are much loved by visitors and locals and the estate has a challenging 18-hole Presidents Golf Course overlooking St Ives Bay. Catering for families, Castle Kids offers a range of day care activities and is approved by Ofsted as ‘outstanding’. ... more   less 
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Also Known As:
Tregenna Castle Resort St Ives, Cornwall

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