Having never been to a pizza express before, my partner and I were quite keen to try the one in St. Ives whilst we were on holiday there. We booked a table in advance (don't bother trying for a table otherwise) and on arrival at the restaurant only had to wait a few minutes before we were seated. The waitress was pleasant enough and fetched a high chair for our daughter, and then took our drinks order. The menu looked good and had a nice variety of dishes. There's also a section of low calorie meals if you are watching what you eat. We placed our order and waited. The drinks were a little time coming out and the restaurant was very busy. I could see a lady who was clearly the manageress helping out round the tables, but she didn't crack a smile once. we waited a while for the food to be brought out ;when it arrived there was a side dish missing and the waitress said it would follow shortly. We ordered more drinks at this point also. The pizzas that we ordered were great - even our fussy daughter ate all of hers - but the side dish didn't make an appearance. A couple who had been seated and ordered after us had the same side dish and theirs came out first! I watched as our waitress told her manager (the unsmiling lady) how we were waiting on our side order still (I'm very good at lip reading) but the manager just shrugged and walked off. we eventually got our side dish after had finished eating our mains and the second lot of drinks arrived after that! When the bill came, it was the wrong one and when we finally got the right bill we paid and left. There was no real apology or explanation for the delay with food or drinks, and considering how late the side was, I would have expected this to have been given to us for free. The food was lovely, but the staff either didn't have a clue or just didn't care. none of the serving staff were particularly happy and didn't interact with customers the way that they should. All in all, I may try pizza express again, but not the one in St. Ives.
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