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“poor customer service -staff just aren't bothered”
3 of 5 bubbles Review of PizzaExpress

PizzaExpress
Ranked #76 of 143 Restaurants in St Ives
Cuisines: Italian, Pizza
More restaurant details
Restaurant details
Good for: Large groups, Kids, Families with children, Scenic view
Dining options: Dinner, Late Night, Lunch, Free Wifi, Highchairs Available, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Nuneaton
Level Contributor
4 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“poor customer service -staff just aren't bothered”
3 of 5 bubbles Reviewed July 31, 2014

Having never been to a pizza express before, my partner and I were quite keen to try the one in St. Ives whilst we were on holiday there. We booked a table in advance (don't bother trying for a table otherwise) and on arrival at the restaurant only had to wait a few minutes before we were seated. The waitress was pleasant enough and fetched a high chair for our daughter, and then took our drinks order. The menu looked good and had a nice variety of dishes. There's also a section of low calorie meals if you are watching what you eat. We placed our order and waited. The drinks were a little time coming out and the restaurant was very busy. I could see a lady who was clearly the manageress helping out round the tables, but she didn't crack a smile once. we waited a while for the food to be brought out ;when it arrived there was a side dish missing and the waitress said it would follow shortly. We ordered more drinks at this point also. The pizzas that we ordered were great - even our fussy daughter ate all of hers - but the side dish didn't make an appearance. A couple who had been seated and ordered after us had the same side dish and theirs came out first! I watched as our waitress told her manager (the unsmiling lady) how we were waiting on our side order still (I'm very good at lip reading) but the manager just shrugged and walked off. we eventually got our side dish after had finished eating our mains and the second lot of drinks arrived after that! When the bill came, it was the wrong one and when we finally got the right bill we paid and left. There was no real apology or explanation for the delay with food or drinks, and considering how late the side was, I would have expected this to have been given to us for free. The food was lovely, but the staff either didn't have a clue or just didn't care. none of the serving staff were particularly happy and didn't interact with customers the way that they should. All in all, I may try pizza express again, but not the one in St. Ives.

Visited July 2014
Helpful?
2 Thank Sam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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333 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Oxford, United Kingdom
Level Contributor
239 reviews
151 restaurant reviews
common_n_restaurant_reviews_1bd8 85 helpful votes
“Usual great standard”
4 of 5 bubbles Reviewed July 30, 2014 via mobile

No surprises, you know what you are getting, and there were few tables on any other restaurant on this busy day. There is a great view of the harbour if you can get a table upstairs.

Very friendly service, fast service and great food.

Visited July 2014
Helpful?
Thank Oxford-Wilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent
Level Contributor
20 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“Pizza with a view.”
4 of 5 bubbles Reviewed July 29, 2014

Wow, what a view this Pizza Express has of St Ives harbour! You know what you get foodwise but not every Express can offer this added bonus, if you're lucky enough as we were to get a window seat!

Visited July 2014
Helpful?
Thank KentWoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Shambles”
1 of 5 bubbles Reviewed July 29, 2014 via mobile

Booked a table drove from Penzance to st ives paid for the carpark to then be called a liar and turned away. We usually visit the reastraunt all year round but after the way we where treated on our visit and the terrible attitude of the staff in the way that they accused us of not booking when it was purely down to their incompitance we will never visit again

Visited July 2014
Helpful?
1 Thank Mal-Hendy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Level Contributor
72 reviews
56 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“You know what you're getting”
3 of 5 bubbles Reviewed July 27, 2014 via mobile

Well cooked food, friendly service and reasonably priced if you have a discount voucher. The same as every other Pizza Express across the country. The views great but the size of this place and the fact it's usually packed with young families makes it quite noisy. If you want pizza there are better places in St Ives (try Peppers).

Visited July 2014
Helpful?
Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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