Sadly, this was one of our worst Pizza Express visits in quite a while.
We were seated promptly and server bought drinks and took order pretty quickly. Good attempt at up selling too; olives etc.
Unfortunately it then went a bit Pete Tong. Food took a long while and kids didn't receive their dough balls. These are included in the kiddies meals. We asked server a couple of times and, in the end just paid and left without having them or desserts. Much easier to buy a nice cream from the excellent shop next door but one.
Adult pizzas were both luke warm and very greasy underneath.
All of these issues were discussed with duty manager but, in all honesty, she couldn't have cared less. Very disappointing indeed.
Sadly, the attitude here is a classic case of tourist fatigue. We, like lots of other customers to this restaurant, are not local, we might not come back and even if we do it won't be anytime soon, so we don't matter.
You see this a lot in London and it's sad to see it's crept down to the bottom of lovely Cornwall.