We visit Caffe Pasta everytime we come to St. Ives, which is roughly every twelve months and we have found it to be a lovely meal and overall dining experience on each of our visits.
This year we visited St. Ives with family and recommended that we eat at Caffe Pasta. We had a lovely table by the window overlooking the harbour and the service was absolutely fine.
Two of our party ordered sirloin steak, one to be cooked well done, and the other to be cooked medium rare. When the meals arrived both steaks appeared to be cooked well done. We called over the waitress and asked if she had took the order correctly, to which she replied that she had. We informed her that the one steak was overcooked and it was supposed to be medium rare. She offered to have another steak cooked and assured us that it would not take too long to do. When the second attempt came it was pretty much spot on, which begs the question why it was not right first time?
Not a major minus for the restaurant, and to be fair they dealt with the problem in the correct way, but if you're paying a premium for a steak and are asked how you would like it cooked, then it should be right first time otherwise what's the point in asking? Our family that visited with us for their first time probably have the impression that the restaurant is average at best, but we know that it is normally really good, so it's a bit of a shame.
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