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“Poor service”

Firehouse Bar and Grill
Ranked #20 of 152 Restaurants in St Ives
Certificate of Excellence
Cuisines: Southwestern, Steakhouse
More restaurant details
Restaurant details
Good for: Bar scene
Dining options: Breakfast, Late Night, Dinner, Lunch, Reservations
Reviewed May 30, 2013

Went as a family of 4 tonight. Sat down stairs which is where the bar is. Unfortunately the staff were more engaged with the bar than the 5 dining tables. Had to ask for cutlery even after starters began. Food was slow and we are not talking complicated here ...... 1 average steak & 3 average pizzas. Sat down @ 8.30pm & told at 10pm that they had stopped serving food so no puddings for kids, just advised they MAY still have ice cream shops open on harbour ! Left with a general feeling we were an inconvenience. Not a happy dining experience.

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Thank Redders438
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,191 - 1,195 of 1,453 reviews

Reviewed May 26, 2013 via mobile

Booked a table here for 8pm as a night out with a group of friends from work. We were running slightly late and arrived about 8:15. We were told there was no reservation and we must of booked for a different day. Obviously this is a possibility, but unlikely. The lady who spoke to us was extremely rude and obnoxious. No apology when it could have been an error their end. Admittedly, we were late. But she could of told us POLITELY that the table had been given away because of this. Or an offer for us to sit in the bar and have a drink until a table becomes available could of been made. Shocking customer service.

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1  Thank eh137644
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2013

The food was excellent, The drinks great value for money, We booked a window seat and could watch the tide come in, All round pleasant experience.

Thank Bridget T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2013

We called in on spec on a Saturday evening and ate in the upstairs restaurant. We had a wonderful view over the Harbour. The food was excellent and seriously good value. I had a huge plate of bbq ribs for less than a tenner. Service was first rate and very friendly. We would have gone back if we had been staying longer. Highly recommended

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Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2013

We chose the Firehouse Bar & Grill on a wet Sunday lunchtime in St Ives. We were lucky enough to get a table with a great panoramic view across St Ives. The Firehouse offers a £6 lunch menu that provides great value for money. We had the fish & chips from this menu and the food was well cooked and extremely enjoyable. The staff, as other reviewers have commented, were very friendly and provided a good level of service. Highly recommended.

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1  Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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