This hotel has plenty to offer in terms of fluffy bathrobes and tasty food, with magazines and free cake at tea time. However, it seems to think that this will prevent you from noticing when they completely mess up your booking and muck you about in the restaurant. Firstly they got my name completely wrong and the address spelt wrong, despite it all being detailed on the email. Then they got our two rooms wrong (also all detailed on email) and wouldnt refund us any money for the inconvenience caused. I was less than impressed to find a pubic hair stuck to the shower wall as well. Then to cap it all, the frightfully posh and expensive restaurant kept us waiting 55 minutes for our evening meal, despite the restaurant being less than half full and the farce over ordering a cooked breakfast is too silly to detail. A shame really, as the food is good and the hotel quite smart, but nothing makes up for lack of attention to detail.
- Official Description (provided by the hotel):
- 4 Star independent Town House Hotel. Converted from 2 Edwardian merchant's houses and perched on a hill overlooking the busy Penzance waterfront and harbour. 25 individual rooms over 3 floors with warmth, comfort and service a priority. Open all year with a 2 rosette restaurant - The Bay Penzance - Ideally situated for all the sites of West Cornwall from The Lizard to St Ives and the Isles of Scilly. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Penzance Cornwall