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“Nice place to drop in”
Review of The Vault bar

The Vault bar
Ranked #56 of 184 Restaurants in Penzance
Price range: $6 - $19
More restaurant details
Restaurant details
Dining options: Late Night, Breakfast, Reservations
Description: We are a child friendly venue offering relaxed dining in a friendly environment suitable for all ages. We offer an excellent range of wines, beers and cocktails. Our new menu is cooked fresh and to order and changes along with the seasons allowing us to source the best of local and fresh ingredients. Children eating of our excellent childrens menu receive a free juice and ice cream.
Penzance, United Kingdom
Level 4 Contributor
17 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Nice place to drop in”
Reviewed March 17, 2014

Nice friendly service in a good atmosphere for food, drinks, coffee and catching up with friends. Too many places nowdays are becoming too formal in cornwall with prices and food designed for tourists with money to burn so it's nice to have a nice modern environment for locals, families and ordinary tourists on a budget

Visited February 2014
Helpful?
Thank LeeandJackie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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164 reviews from our community

Visitor rating
    86
    44
    24
    5
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Any
English first
Helston, England, United Kingdom
Level 3 Contributor
19 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“Up trumps again”
Reviewed March 13, 2014

One of us had Sweet Potato and Chilli Soup, the other had Cornish Cheddar Cheese and chips. A nice cold bottle of water was brought to the table straight away, 2 really good Coffees and the food were both served with a genuine smile from both the waitresses. The food was excellent and the chips were the best ever! The only criticism was the music! Well at least I think that's what they call it !

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Robbie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penzance, United Kingdom
Level 5 Contributor
79 reviews
47 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
“And rainy Sundays treat”
Reviewed January 12, 2014

Not wishing to have a Sundays roast the Vault provided a good alternative. I have the big breakfast, which with the exception of bogs pudding has all the trimmings and my partner had soup which I'm advised was as good as my breakfast, not sure how soup can measure up to a fry up but still..... We will go back

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Gymmonster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
helston
Level 4 Contributor
41 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 45 helpful votes
“outstanding food”
Reviewed November 26, 2013

I have been going here regularly for months for coffee and cake which has always been fab. They really make good coffee here.
We finally made the time to have lunch as we had seen so many have food and it always looked lovely.
The food was outstanding, clearly all homemade and absolutely delicious.
The staff were amazingly obliging and courteous as ever.
Always really warm and cosy feeling as well.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank pippim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Issey, United Kingdom
Level 3 Contributor
10 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Under 30's bar. Over 30's not welcome”
Reviewed November 19, 2013

We visited the Vault on the 10-11-13, the moment we walked in the door we felt a vibe of we were not welcome, it was like the seen on the film The American Werewolf In London when the 2 American lads walk in to the pub in the Yorkshire Village and everyone stops talking and stares at them including the bar maid? It was just like this at the Vault on 10-11-13, we walked in there was about half a dozen under 30's in there drinking which is fine, but they all stopped talking when we walked in and stared at us. the 2 bar staff (1 male and 1 female) even gave us a look of why are you here, and the male bar staff just walked away from the bar and disappeared did not want to serve us. The female bar maid just said yes what do you want to drink, in a un perlite way. The place was total silence, it was totally weird, to that we just walked straight out. Our ages are 36-54, and we were not dressed in suites so we did not look like police (CID), we were out to have drinks, and were wearing rugby shirts, so why the ones already in there drinking were so quiet after we walked in I do not no?

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
Helpful?
Thank Rob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kate J, Manager at The Vault bar, responded to this review, November 20, 2013
Hi Rob,
Thank you for taking the time to write this reveiw.
We are sorry that you were made to feel this way and can only apologise for the bad experience that you had at the Vault,.
However i would just like to clear a few things up.. We were closed from 6pm on the 10.11.13 and in the day time we had a rather busy jumble sale with lots of parents and children- the parents age range was from 25 - 40 yrs old and there were 4 staff on that day, myself included and two other females & one male.. I am a little confused as to when this could have actually happened?
Our staff are always polite and friendly and i am very surprised to hear that they would have been rude.
We run an over 25's night every sunday and have a very wide age range through out the week.
Unfortunately we cannot stop our customers looking up to see who is coming through the door but we are sorry that situation made you feel uncomfortable
We hope you will find it in your hearts to forgive us and give us another chance when we are open.
We wish you all the best and once again thanks for taking the time to give us feedback.
Please feel free to get in touch with us on katejmo@hotmail.com
Thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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