We visited the Barbican on Mazey day as we felt it might provide a sanctuary/haven from the crowds. Sure enough, it was peaceful with a couple of customers and the whole feel of the place is oldy worldy and welcoming but unfortunately this did not extend to the hosts. We ordered two coffees, one with fresh cream (this was 20p extra) and a little while later the host appeared with two coffees, one with a pot of UHT cream. Her manner was dismissive on serving and when I pointed out that I had asked for fresh cream she seemed to be affronted by this and responded that she had not really heard the order. She returned a moment later with some fresh cream.
While we were drinking our coffee a customer came to the door to enquire whether she could bring a pushchair in: she was informed by one of the hosts that they did not have the room. At this point there were only three of us in there and there was certainly plenty of room!
A short while later the host who had served us came over to us and without saying a word reached over to get our glasses. She realised that I was still drinking my coffee and returned to the kitchen. Within moments the other female host came over to us and reached over for my glass. I said that I had not finished to which she responded that they needed the space! We left very soon after feeling neither welcomed nor valued as customers.
As residents of Penzance we were very disappointed to find such a lovely building with such ungracious hosts. Based on this experience we would not return to the Barbican, nor can we recommend it to others.
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