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“The perfect place to relax and wind down”

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Fistral Beach Hotel and Spa
Ranked #1 of 38 Hotels in Newquay
Certificate of Excellence
GreenLeadersSilver level
Cardiff, United Kingdom
2 reviews
“The perfect place to relax and wind down”
Reviewed August 7, 2014

I arrived at Fistral somewhat traumatised by the experience of travelling on a First Great Western sleeper train but within minutes the magic of the views and the wonderful staff at the hotel made everything right again. They prepared my room rapidly so that I could get some catch up sleep and one particularly professional and enthusiastic member of staff Katie went out of her way to make sure I was settled in and comfortable. The room was lovely, the food delicious and the spa treatment heavenly. I can't wait to go back. I was with friends on a yoga weekend and we all had a wonderful time.

Room Tip: The first room I was in was near a kitchen extractor fan which was very loud but when I asked for a...
See more room tips
Green Features: The organic toiletries are lovely the lack of air conditioning in the rooms is based on their environmental policies but wasn't a problem as their was a lovely sea breeze.
  • Stayed July 2014, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Moelgwyn11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LukeBall, General Manager at Fistral Beach Hotel and Spa, responded to this review, August 10, 2014
Dear Moelgwyn11

Thank you for taking the time to review our hotel. I am so pleased you enjoyed our yoga weekend. I will make sure that Katie also reads your review, she is a star!

I hope that you will be able to return soon,

Luke and the team at Fistral Beach Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,878 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (602)
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Christchurch
Level Contributor
133 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed August 5, 2014

We arrived in Newquay just before sunset. Hungry we dined before finding somewhere to stay. Extremely hard to find anywhere we liked in Newquay itself. Through our TA app we found Fistral Beach Hotel and Spa. Using google maps we found our way to Fistral Beach....what did we do in the old days before internet?
Past 10pm when we arrived we'd booked a basic room by mobile but the lovely staff happily upgraded us on request to a seaview room. The room and bathroom were both spotlessly clean. On waking we loved the view of the beach and the wonderful old Headland Hotel. My husband loves to swim so I booked a nail treatment to coincide with his time in the pool. We both lucked out. My manicurist I think had little experience and took over an hour to remove just the polish badly. My husband wasn't that keen to swim in the pool, too warm and too small. However we enjoyed a short walk to Fistral Beach which was deserted at 11am. I sunbathed whilst he swam. Returning to the hotel we checked out and enjoyed a very good coffee on the terrace. Pleasant staff and a comfortable well appointed room made for a lovely overnight stay.

  • Stayed June 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank clarebelleuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LukeBall, General Manager at Fistral Beach Hotel and Spa, responded to this review, August 9, 2014
Dear Clarebelleuk

Thank you for your kind review. It was great to read that enjoyed your stay so much. I am sorry however that you were not 100% satisfied with your manicure.

I do hope that you will return to us and look forward to welcoming you back.

Kind regards

Luke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 5, 2014 via mobile

What can I say, I had been here few times as it was recommended and it's the best hotel I've ever stayed in!!!! The staff are amazing and would go anything for you, nothing is too much trouble! Big should out to Katie, head waiter mat and waitress Ashleigh but all the staff are amazing. I will come back her again very soon. The hotel is immaculate and rooms beautiful. It's literally 5 minute walk from the beach and the view forms hotel are breath taking. If you pick to stay here you will enjoy every second and not regret a penny u have spent. I cannot recommend this place enough, it is the best hotel I've ever stayed in. The breakfast was just scrumptious and plenty of it and if you fine in at night you won't be disappointed!!!!!!!! Please come and see for yourself, there is nothing bad I can say about this hotel, best in Cornwall maybe best in the UK!!!'

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Estelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LukeBall, General Manager at Fistral Beach Hotel and Spa, responded to this review, August 9, 2014
Dear Estelle W

Thanks for such an incredible review - I have to say that I agree with every word, but of course I am biased. I will be sure to pass the praise on to Katie, Matt and Ashleigh in particular.

Thanks so much for the review once again, and I do look forward to welcoming you back again.

Luke and the team at Fistral Beach Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
314 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
Reviewed August 5, 2014

Staff here are helpful and kind, I got upgraded to a seafront room which was amazing. The pool and spa is great, I didn't have any treatments but the everything was clean and tidy. The changing rooms where clean and the showers had complimentary products to use. The restaurant serves good food and the breakfast is also very good. They have a gym although it is quite small. I would recommend this for a romantic break!

  • Stayed March 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank HannahVC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LukeBall, General Manager at Fistral Beach Hotel and Spa, responded to this review, August 9, 2014
Dear HannahVC

Thanks for the kind review. It's nice to read that overall you enjoyed all aspects of your stay. I think that you're right - Fistral Beach Hotel would be perfect for a romantic break.

I hope that you will be back soon,

Luke and the team at Fistral Beach Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cornwall
Level Contributor
26 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed August 5, 2014

Another great Spa Weekend! All the staff are very friendly in particular the girl in the bar serving lunch and Katie on reception is always helpful and friendly. Relaxation room and whole of the spa is fantastic. Service was a bit slow in the dining room at dinner due to a wedding so they brought around a glass of bubbly for everyone for the inconvenience, a nice touch. The views are second to none!!! Can't wait to go again!!!

  • Stayed July 2014, traveled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KayWillis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LukeBall, General Manager at Fistral Beach Hotel and Spa, responded to this review, August 9, 2014
Dear KayWillis

So pleased that you had another lovely spa weekend, thank you for the great review. We are really lucky to have lovely staff like Katie working for us, I will make sure that she sees your review.

Sorry about the delays in the restaurant that night, I am pleased to hear that Matthew, our Restaurant Manager was able to make it up to you.

Hope to see you again soon!

Luke and the team at Fistral Beach Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 5, 2014 via mobile

Have lived close to the Fistral Beach Hotel for many years but recently started using the venue to meet friends for coffees & other drinks. Very clean, relaxing & the staff are real friendly & helpful. Great views of the beach & one of the best places to visit & chill in Cornwall.

Stayed August 2014
Helpful?
1 Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LukeBall, General Manager at Fistral Beach Hotel and Spa, responded to this review, August 9, 2014
Dear Andrew

Thanks for the great review, I'm glad that you enjoy the hotel. It sounds like we will be seeing more of you!

Kind regards

Luke and the team at Fistral Beach Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stratford-upon-Avon, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 3, 2014

Stayed for 3 nights on Bed & Breakfast basis. Excellent pool with steam, sauna, jacuzzi, gym, relation room, towels and all top quality. Restaurant and lounge have lovely views over sea. Very helpful and polite staff.

Room Tip: Ask For Sea view
See more room tips
Green Features: All Seems OK to me - recycles & use of water - not massively obvious such as towel usage
  • Stayed August 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank simonperkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LukeBall, General Manager at Fistral Beach Hotel and Spa, responded to this review, August 9, 2014
Dear Simon

Thanks for taking the time to review our hotel. I am glad that you enjoyed your stay.

Kind regards

Luke & the team at Fistral Beach Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fistral Beach Hotel and Spa

Property: Fistral Beach Hotel and Spa
Address: Fistral Beach Esplanade Road, Newquay TR7 1PT, England (Formerly The Bay Hotel)
Phone Number:
Location: United Kingdom > England > Cornwall > Newquay
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Newquay
#1 Green Hotel in Newquay
#1 On the Beach Hotel in Newquay
#1 Romantic Hotel in Newquay
#2 Business Hotel in Newquay
#10 Family Hotel in Newquay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fistral Beach Hotel and Spa 4*
Number of rooms: 71
Official Description (provided by the hotel):
Directly overlooking Fistral Beach, we are officially the highest rated 4 star Hotel in Newquay. Our award winning Fistral Spa is also the highest rated Spa in Cornwall on Tripadvisor. We are a fun, stylish and contemporary hotel with excellent rooms, food, facilities and service. But enough of our corporate blurb, just read our reviews, decide for yourself, then check in and chill out here at Fistral Beach Hotel and Spa. ... more   less 
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Also Known As:
Bay Hotel Newquay
Fistral Beach Hotel And Spa Newquay, Cornwall

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