We stayed here at the beginning of July as part of our road trip around Cornwall and surrounding area. This was the most expensive hotel we stayed in at the time and we chose it because we knew the area from previous visits and from the reviews on TA.
We booked a 'best room' which included a fantastic view over Fistral beach. The room was very nice with tea, coffee making facilities and biscuits! The bathroom was very clean although one of the shower rings was broken and never replaced during our stay. Also when we used the shower it was difficult to get it to stay at a controlled temperature it kept running very hot and the tap which controlled the temperature came off in your hand! At first we put it down to perhaps everyone using it at the same time but as it was still the same the next day we reported it to reception who said it would be fixed. Next time in the shower it ran cold for most of the time and the tap still came of in your hand! Beware if you stay in room 215 - I wonder if it is fixed yet!
We did use the pool in the spa and the Jacuzzi - both of these were very well maintained.
Breakfast was good although the first morning we came down around 9.00 and a few minutes later staff were clearing away. Breakfast finishes at 9.30 am so on other mornings we came down earlier!
We had chosen to include our evening meal in our stay and were glad we had. The food was delicious and not to be faulted. The restaurant staff were efficient as were the bar staff. The receptionists could have been more friendly, often didn't greet you when you walked through. When I made the booking by phone the receptionist asked me if it was for a special occasion and I told her it was my birthday during our stay and she said they would organise something for it, however this was never acknowledged.
We did choose to pay for a car parking space, £10 per day. At first it seemed we could just have parked in the car park but by Friday morning the car park was very busy so if you're staying at the weekend or school holidays it could be worth it if you want to secure a spot.
I really wanted to love this hotel but left feeling slightly dissapointed with it.
- Official Description (provided by the hotel):
- Directly overlooking Fistral Beach, we are officially the highest rated 4 star Hotel in Newquay. Our award winning Fistral Spa is also the highest rated Spa in Cornwall on Tripadvisor. We are a fun, stylish and contemporary hotel with excellent rooms, food, facilities and service. But enough of our corporate blurb, just read our reviews, decide for yourself, then check in and chill out here at Fistral Beach Hotel and Spa. ... more less
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- Also Known As:
- Bay Hotel Newquay
- Fistral Beach Hotel And Spa Newquay, Cornwall