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“Bay Beresford Hotel Newquay”

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Bay Beresford Hotel
Ranked #13 of 38 Hotels in Newquay
Certificate of Excellence
Darwen, United Kingdom
Level Contributor
82 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Bay Beresford Hotel Newquay”
3 of 5 bubbles Reviewed October 8, 2012

Bay Beresford Hotel is a 2 star Hotel owned by Shearings Tours.
Our room, 110, was on the second floor at the rear. The room was clean and tidy and well serviced by our Chambermaid, Tina. The bathroom window did not close and as a result the wind pulled it open during the night leaving leaving the bathroom quite chilly in the morning. We were informed that the maintenance man was on his honeymoon and so the problem could not be rectified. Decor was quite tired and sleep was interrupted by reversing alarms on coaches opposite and delivery lorries quite early in the morning.
The Restaurant food was varied and adequate although the "chef's special" one night was Sausage and Mash, rather a strange choice!
Our Restaurant attendant was Anya, a very pleasant and efficient young lady. On our first evening we asked for a jug of water for the table and it was there for us every night for the rest of our stay, efficient!
All the staff were helpful and accommodating throughout our holiday.
The Hotel has drink voucher scheme which allows each visitor four drinks per night, per person. This scheme is both welcome and good value.
All in all a pleasant stay for all concerned.
The Hotel is 2 star and thought this to be very good value for money.

Room Tip: Rooms at the front have good sea views
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Venture65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewquayBeresford, General Manager at Bay Beresford Hotel, responded to this review, October 15, 2012
Hi

Thank you for your comments and I am glad that you enjoyed your stay with us, it really does help to know what aspects were good and which require attention.

I am sorry that your window wasnt fixed, yes, our Maintenance Man was on his honeymoon, but this should not have affected you.

If you enjoyed your stay with us, I hope that you will take the time to look at our other Bay Hotels, which are all in stunning locations and offer excelelnt value for money. If you go on our Shearings Website it does give lots of pictures and information.

Thank you again for taking the time to use Trip Advisor

Kind regards

Jackie Cunliffe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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813 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (371)
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English first
Lancashire.
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed September 28, 2012

Just got home from spending 7 nights self drive to the Beresford Hotel.The hotel is in a lovely location and very handy for the shops. The Hotel is old and tired looking in some of the rooms but on the whole very clean. Our room was on the second floor over looking another part of the Hotel. It was quite spacious but in need of the ceiling painting it had what looked like flood marks on.It was also very difficult to get a full nights sleep with the people on the 3rd floor with the noise. Late going to bed and getting up at 4.0am. You could hear every footstep. The food was ok with only the last day of running out of what was on the menu. Waitress service was excellent and the rest of the staff very obliging. There was entertainment on every evening although we didnt take part in the bingo or the quizzzes. The only downside was on talking to other self drive people they had got their holiday a whole lot cheaper than us as we had booked three months in advance plus we had to pay £5 per day for car parking. We will go there again but think the Hotel being a Shearings owned caters more for the coach parties than the odd self drive person. which is understandable.

Room Tip: Ask for a room on the third floor with availability of a lift. A sea view if you can afford it.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maggie01Lancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewquayBeresford, General Manager at Bay Beresford Hotel, responded to this review, October 15, 2012
Hi Margaret and John

it is good to get a balanced view of the Hotel and your comments will help other potential guests decide for themselves, so thankyou.

We are a typical 2 star seaside hotel, we love providing a friendly, clean, warm environment that our guests can relax in and enjoy. The staff here have been with us for quite some time, and returning guests always feel like they are meeting old friends!

Newquay is a great place to see Cornwall, it is quite centrally situated and this helps if you are exploring in your own car, we do have several car parking spaces, and if you reserve these, you are assured of that space all week.

Thankyou again for your lovely comments

kind regards

Jackie Cunliffe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
essex
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed September 6, 2012

The room was large, clean & well maintained
The food was of the usual high standard with excellent waitress service.
Entertainment was great
Yes the hotel is old but full of character, the staff very efficient and friendly
Wonderful location for town and lovely sea views
Would certainly recommend it, we had a lovely time.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jolly34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewquayBeresford, Manager at Bay Beresford Hotel, responded to this review, September 15, 2012
Hi

its great to hear you enjoyed your holiday with us, and thanks for the lovely comments.

We hope you get the chance to come back and visiit us soon

Kind regards

Jackie Cunliffe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LANCASHIRE
Level Contributor
36 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 bubbles Reviewed August 26, 2012

We were 3 persons and stayed here in one room, from the 18 August 2012 for 7 days on a Shearings Coach Holiday.The hotel is in a perfect location overlooking the bay,had a great sea view room,which was well worth the extra payment.Room spacious with good seating,comfortable beds and tea/coffee facilities,nice roomy bathroom with lots of hot water and towels changed daily.Both breakfast and dinner were excellent with different special choices daily,in addition to the daily menues.All staff very friendly.There is a lovely long narrow front sea facing lounge where you can sit enjoying the sea view and sea front.Hotel is only a short walk from the town centre,which has lots of seating on the sea front side overlooking the harbour,and there are lots of nice walking areas adjacent to the hotel with seating.The hotel is a two star and you do get some creaking floor boards,but excellent value for money.Do not be put off by the previous negative reviews about the hotel and Newquay itself.We also had a great driver, Guy, who took us on some excellent tours,a very knowledgeable individual.We all enjoyed a superb Shearings Holiday.

Room Tip: Pay the extra and enjoy the superb sea views.
See more room tips
  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank I.W.S.4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewquayBeresford, Manager at Bay Beresford Hotel, responded to this review, September 15, 2012
Hi

Thank you so much for taking the time to comment on trip advisor, you are right, the Hotel is in an excellent location and the view is just stunning, no matter what weather conditions we have!

Guy has been a great courier this year, which, consdering that he is not local shows how hard he has worked to pick up the local knowledge and places of interest. Unfortunately he has had an accident and is now having to take time out to recover.

Hope to see you again soon, or maybe look at some of the other beautiful locations of our Bay Hotels.

Kind regards

Jackie Cunliffe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed August 19, 2012

We have just returned fon 8 days holiday at the Beresford hotel and we had a fantastic time. The rooma are basic and do need updating but were clean and towel changes every day. We paid extra for a sea view room[room 49] and were glad we did as the views were fabulous and we spent hours watching the surfers.The staff were very friendly and helpful especially Rachel our waitress she was really lovely.The entertainment was the best we have ever had on a coach holiday,bingo every night,we won 4 times,quizzes most nights,we had 2 comedians which had us in stitches,singers who were also good,brilliant.Now for the downside,the dining room was really hot and stuffy as tables were too close together and the ceiling fans were useless,everybody compained of the intense heat.
Our coach driver Dennis was useless,he didn't speak to us or tell us where we were going until we got there and even then he didn't explain just to say how long we had in each place so once we got off the coach we didn't know where to go and had to keep asking the local people.Ther was no banter or background music at all and he got lost on several occasions.
But overall I would go back to this hotel as we had a really lovely time.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lynn c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewquayBeresford, General Manager at Bay Beresford Hotel, responded to this review, August 22, 2012
Hi Lynn

Thank you for your comments, which are constructive and helpful.

We were aware that the driver you had that week was unfamiliar with Newquay and that this was causing a problem. It has now been resolved, we have a local courier being transferred to us this week and it will make all of the difference.

Rachel will be pleased to be mentioned by you, she is one of our newer waitresses and proving to be an asset.

Thank you again for taking the time to comment and we would love to see you back in Newquay again.

Kind regards


Jackie Cunliffe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashburton, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed August 15, 2012

My husband and i have just stayed 4 nights at this hotel. We could not fault the service we received. Our double room was very clean and tidy each day due to the hard working chambermaid.The choice of food (which was hot & tasty ) and service each day was fantastic !!! Entertainment was ok.
We really enjoyed the bingo each night.The location was brilliant and enjoyed watching the sunset over the sea-view each night.
The only snag regarding the hotel was the creaking floorboards but then i guess it is an old building. Would we stay there again....YES... in fact i cant wait for my next visit..fingers crossed we shall have a sea-view next time..
Thankyou to all the staff especially the receptionist Jackie and waitress Jenna who made our stay so pleasant.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jenandchris17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewquayBeresford, General Manager at Bay Beresford Hotel, responded to this review, August 22, 2012
Hi Jean and Chris
Thank you for taking the time to comment on trip advisor, its great to hear that you had such a good time, and the weather wasn’t too bad either, was it? Those sunsets really are fabulous at this time of the year.
Maybe when you come again request a high floor room and then the only noise you should get are the seagulls pattering about, and yes, I do think that sea views are worth the extra supplement, even on a dull day the ocean looks magnificent.
I will make sure Jenna knows that you enjoyed her service, she will be delighted.
Thanks again

Jackie Cunliffe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed August 9, 2012

Recently returned from a Shearings coach holiday, and having read some some dire reports regarding the Beresford Hotel prior to going, I was expecting the worse, I was pleasantly surprised. The position of the hotel is superb with great views and easy walking to the town, cliff walks, or the beach. Or local buses to other parts of Cornwall. I am not pretending it was 5 star standard, after all it is a 2 star hotel and quite an old one at that. But the room was clean and well maintained every day. The shower was weak but no major problem. The meals relative to the package price of the holiday were very good value, reaonable variety and quite sufficient quantity. Add to that the complimentary wine with dinner plus four more complimentary drinks each day and you could hardly say you were short changed! The entertainment in the evening was good and quite suitable for the age group of the majority of residents and a welcome relief from the usual ear shattering disco. The one thing that was 5 star was the pleasant attitude and service from the staff inspired by the personal involvement of the General Manager, Jackie Cunliffe. The other half of the package relates to the coach tour which covered a variety of attractive locations around Cornwall, and I might also add that our driver, Guy, had the same 'aim to please' attitude and gave the same personal service as the hotel manager.

  • Stayed July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
16 Thank Steve V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewquayBeresford, Manager at Bay Beresford Hotel, responded to this review, August 22, 2012
Hi Steve

Thank you so much for your comments, it shows that trip advisor works well and I am delighted that we exceeded your expectations, even though you have been realisitic in your comments about the Hotel.

I hope that now you will feel confident to visit some of our other Bay Hotels, which are in fantastic locations, or our Coast and Country Brand, which is just a little bit special. Shearings Website gives some great pictures of all of its Hotels that would help you decide.

It was really nice to meet you and your brother in law and thankyou again for your comments.

Kind regards

Jackie Cunliffe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bay Beresford Hotel

Property: Bay Beresford Hotel
Address: Narrowcliff, Newquay TR7 2PR, England
Phone Number:
Location: United Kingdom > England > Cornwall > Newquay
Amenities:
Bar / Lounge Restaurant
Hotel Style:
#17 Romantic Hotel in Newquay
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bay Beresford Hotel 3*
Number of rooms: 110
Official Description (provided by the hotel):
The Beresford is situated in a superb position on the seafront, with marvellous views over Tolcarne Beach and the Atlantic Ocean. This hotel is ideally positioned for taking the short walk into Newquay’s bustling town centre or for taking in the stunning views of Cornwall’s rugged coastline. Many of the front facing rooms have superb views from the hotel’s cliff top position. The bar and ballroom provide pleasant surroundings in which to enjoy the entertainment and there are two comfortable lounges and a dedicated games area to enjoy. When the Atlantic swells roll in, our seafront conservatory is the perfect place to sit and watch the surfers take on the amazingly powerful waves! ... more   less 
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Also Known As:
Beresford Hotel Newquay
Bay Beresford Hotel Newquay, Cornwall

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