Stayed at Holywell for four nights in oct 2013 half term. We booked to stay in a Trewan caravan, which was the most expensive. So, we assumed the best?
Apparently not. The caravan was filthy! Kitchen hadn't been cleaned and the lounge seating and dining chair pads were literally black with stains.
Back to reception to complain, and double check we were in the right accommodation. Yes, we were, and yes this was the best caravan on site. Seriously? We sometimes take our dog away with us and have stayed in far superior, cleaner caravans.
Reception said a cleaner would be round shortly to sort any issues. Kitchen got wiped over with a dirty cloth, and she offered to steam clean the soft furnishings but it would take 2 days to dry! Being that we were there just for 4 nights we declined this offer!
As the park was fully booked, we ended up with the cleaner bringing us duvet covers to use as throws for the lounge furniture and pillow cases to cover the dining chairs. Luxury at its best.
Clubhouse far too small, entertainment done every night by the same crew, even though its advertised as having outside people in.
Love ,love, love this area but not this park. Don't go!!!
- Official Description (provided by the hotel):
- Tucked away in the gorgeous Ellenglaze Valley, and surrounded by sand dunes, it's the perfect summer retreat.Just a ten minute stroll from a beautiful beach, a short drive away from Newquay's exciting attractions, and a million miles from the hustle and bustle of everyday life. * Direct access to the coastal path from the park * Only 7 miles from Newquay's superb attractions * Heated outdoor pool with 300ft slide * Kids' club fun with Sid & Lizzie ... more less
- Also Known As:
- Holywell Bay Holiday Park Hotel Newquay
- Parkdean - Holywell Bay Holiday Park Newquay, Cornwall