We stayed over the easter weekend and had a contemporary family room and a double room. The rooms were well equipt, clean and large. Every member of staff we encountered was friendly and professional. They really wanted you to have a great time and generally we did. The kids loved the pool and the playroom.
My only gripe was the heating. Our room was either freezing (like 15c) or boiling (25c) and the heating went off at night when we were there and our daughters room got down to 15c and you couldn't turn it back on again. This is way too cold for a baby. I complained to reception and they fixed it on a couple of occasions but the problem persisted. When we checked out they'd knocked some money off our stay so that was good. I really liked how they dealt with the problem. I came away with a really good feeling about the place, despite the fact that I'd been up a lot the previous night trying to get the heating to come back on.
Overall if you have kids - take them. All of you will have a lovely time
- Official Description (provided by the hotel):
- Sands Resort Hotel & Spa overlooks the Atlantic ocean to the west and countryside to the east. The hotel offers a range of free sports facilities and children's clubs as well as a beauty spa, two pools and a gym. Most suites have separate sleeping areas for children and are in a contemporary design. A free baby listening service is also available.In 2016 Sands Resort Hotel & Spa was voted to be amongst the Best 10 Family Hotels in the UK ranking 5th in the TripAdvisor Travellers' Choice Awards. ... more less
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- Also Known As:
- Sands Hotel Newquay
- Sands Resort Hotel And Spa
- Sands Hotel Porth
- Sands Resort Hotel & Spa Newquay, Cornwall