We were attracted by the hotel’s website which is one of the best we have seen showing a modern and nicely decorated environment. During our arrival we realised that none of what we had seen and imagined applied to this hotel. We booked 2 standard rooms which were VERY dirty. The bathroom was never cleaned (with hair in the bath tub and unflashed toilet) and the sheets were dirty from the previous residents (blood, make-up and hair). In addition to that, a strange smell of urine coming from the carpet was extremely disgusting. Employees at the reception were rude and unwilling to help when we asked for another room. They were very ironic and when we asked to be given new sheets they took us into a very dirty storage room with vacuum cleaners and dirty towels, where used sheets were piled. The next day another employee (the only one helpful) took us to the storage room where the clean sheets were kept, proving that his colleague gave us used sheets. In order to use the bathroom we had to buy bleach and clean is ourselves….The living condition in this VERY old and not refurbished hotel (at least in standard rooms) is very bad! Don’t spend your money there!
- Official Description (provided by the hotel):
- The 3 star Great Western Hotel in Newquay is a perfect spot to stay, eat and drink on Cornwall’s breathtaking Atlantic coastline. Set in the heart of Newquay, with a superb sea view, clifftop garden and terrace and only a few steps from the golden sandy beach and the sea, the Great Western Hotel offers some of the best value accommodation* in Newquay for relaxation, informality and comfort. Steam, the Hotel bar and restaurant, offers the best in informal dining and socialising throughout the day and into the evening, with a menu of locally sourced dishes which blend Cornwall with the Mediterranean. All the food is freshly prepared and locally sourced where possible while the well stocked and stylish bar offers a full range of drinks. For a weekend break or a holiday in Newquay, The Great Western Hotel offers a great seaside location to enjoy your time in Cornwall. ... more less
- Reservation Options:
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- Also Known As:
- Great Western Hotel Newquay, Cornwall
- Great Western Newquay
- Hotel Great Western