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“Awful Hotel-DON'T stay there”

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Great Western Hotel
Ranked #12 of 37 Hotels in Newquay
Certificate of Excellence
Reviewed August 1, 2008

We were attracted by the hotel’s website which is one of the best we have seen showing a modern and nicely decorated environment. During our arrival we realised that none of what we had seen and imagined applied to this hotel. We booked 2 standard rooms which were VERY dirty. The bathroom was never cleaned (with hair in the bath tub and unflashed toilet) and the sheets were dirty from the previous residents (blood, make-up and hair). In addition to that, a strange smell of urine coming from the carpet was extremely disgusting. Employees at the reception were rude and unwilling to help when we asked for another room. They were very ironic and when we asked to be given new sheets they took us into a very dirty storage room with vacuum cleaners and dirty towels, where used sheets were piled. The next day another employee (the only one helpful) took us to the storage room where the clean sheets were kept, proving that his colleague gave us used sheets. In order to use the bathroom we had to buy bleach and clean is ourselves….The living condition in this VERY old and not refurbished hotel (at least in standard rooms) is very bad! Don’t spend your money there!

  • Stayed: July 2008, traveled with friends
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2  Thank Ntaou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kernow28, Central Reservations at Great Western Hotel, responded to this reviewResponded August 14, 2008

All at the Great Western Hotel are sorry that these guests did not enjoy their stay at our Hotel, but would like to clarify a few points raised.
The Hotels website has pictures of both the recently refurbished rooms as well as the standard rooms, which are awaiting refurbishment. It is also pointed out on the website that some of the standard rooms are awaiting refurbishment and that the images on the site may not reflect all of the bedrooms. This is reflected in the prices charged for these rooms.
With regards to the issue of cleanliness, we take great pride in our housekeeping and we are horrified that our usual standards have not been met in this case. We will of course investigate this and take the appropriate action where necessary.
The Hotel would like to appologise for the smell of cigarette smoke. We operate a zero tolerance policy in line with 2007s legislation and any guests caught smoking are reported to the authorities. Designated smoking areas are available outside for guests to use.

The Great Western Hotel has recently undergone a recent 1.1m refurbishment of the bar, dining area and public areas, along with some bedrooms. The remainder of the hotel will be refurbished on an ongoing basis, and we are confident that the majority of our guests enjoy their stay with us in comfortable surroundings.

We would be happy to discuss this reviewer's comments in person and would encourage them to contact us via our Head Office.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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902 - 908 of 940 reviews

Reviewed July 30, 2008

We booked for one night at this hotel.
Although the hotel had vacancies we were given the worst room in hotel. At the back overlooking filthy pipes and blood all over the valance on the bed. Asked to be moved and got a room overlooking the sea but still very grubby. This room had been given the most basic of cleans and it showed. Bathroom was very well used, tiles in shower stained-yuk! Didn't want to use the loo.
It's a shame because the hotel is in a wonderful position overlooking three lovely bays.
Hotel is non-smoking but the smell of cigarette smoke in our room was overpowering. Also strange smell of urine.
I know we had a 'standard room' but you expect a decent level of cleanliness - we paid a fair amount.
Breakfast was OK and freshly cooked.

  • Stayed: July 2008, traveled with family
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2  Thank familyswim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2008

I found the experience realy good especially all the staff, they could not do enough always there to help if needed. The view form our room was good and the hotel was very clean, food realy nice maybe could have added a few more things to menu, but loved the muscles! Thankyou for making our first stay in Newquay so enjoyable and thankyou to all the staff who work so hard.
Hope to see you again, Gail and Tony, Sheffield

  • Stayed: May 2008, traveled as a couple
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Thank GailSouthYorks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2008

I couldn't recommend staying at this hotel due to the carbon monoxide leak which occurred during our stay, resulting in the evacuation of all guests.

Having been out on the 2nd evening of our stay we returned to the hotel at 1am to be greeted by the Police, Fire and Resue Service, Paramedics and hotel and brewery staff (the hotel is brewery-owned). We were informed of the leak and that a fatality had occurred, and were taken by taxi to another hotel. Needless to say, we were unable to enter the Great Western to collect any items from our room, and as such felt fairly uncomfortable the following morning. Obviously this was nothing compared with the fact that one man had died and other guests had been taken to hospital suffering effects of CO poisoning.

The brewery/hotel staff were efficient in organising alternative accommodation.

The hotel itself had recently been refurbished, although our room was basic and dated. Breakfast was ok but overpriced at £7.50 per head. The clifftop location is great but the surrounding area is grotty and run down. Parking is a problem - there are only around 10 spaces - although I was informed they are looking to rectify this. The staff were friendly and efficient and had we not been in danger of CO poisoning would have recommended the hotel.
As for Newquay itself, it's great for surfing and nightlife (stag and hen parties in abundance), but the whole place has a fairly grubby and neglected feel to it. Prefer St Ives myself.

  • Stayed: April 2008
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1  Thank shmoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2008

Just returned from a weekend in Cornwall. Booked this hotel as a walk in off the street as the hotel I'd booked in advance was a complete dive (not at all like it was advertised on the net) so ran out of that one and into the Great Western. I had been worried about booking the Great Western first because of all the bad reviews but I needn't have been concerned. I found the staff pleasant and very helpful and more than willing to show the room before I booked it. I knew not all the rooms had been renovated so booked a Premium room and it was lovely, new, fresh and very well decorated and fitted out. And the views were absolutely stunning. The restaurant and bar area is nice with more amazing views and a lovely outside terrace if the weather is mild. And it was warm too, the only bar I found that had the heating on - most other bars were like ice boxes. Can't complain about the location, its at the start of the main street so handy for anywhere really. Breakfast does not come with the room but can be got for 7.50 in the hotel restaurant but I'd give it a miss next time and go to a nearby cafe instead. Would book this place again. Its hard to come across accommodation in Cornwall that isn't dated or in bad need of a facelift so this was a good find - so long as you make sure the room you book is one of the renovated rooms.

  • Stayed: March 2008, traveled as a couple
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1  Thank DublinWkndr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2007

This hotel was a little disappointing. The welcome and staff were great, and very helpful when we asked for anything, but the decor could definitely do with a update.
Our bathroom did not have a shower, and the hot water came on intermittently.
The location was fantastic, though -- just beside the sea, and just next door to Reef surf school where we tried a bit of surfing. Beautiful beach and great to wake up to the sounds of the sea.

  • Stayed: September 2007, traveled as a couple
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5  Thank sjm135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kernow28, Reservations at Great Western Hotel, responded to this reviewResponded May 7, 2008

The Hotels reception, bar and dining room have recently been refurbished

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Reviewed August 11, 2007

This hotel was great!! as you walked in it looked slightly fawlty towers like and the floorboards were very very creaky but overall the hotel was great. The location was right in the centre of town..a couple minutes from the beach-great! The breakfast was good, always plenty to keep you going and the staff were very pleasent. The room was very clean and towels were provided. We had a sea view which was just an added bonus! The only downfall that i could see is that the car park is small however only once could we not park after going out in the evening but i asked the security guy where we should park and he moved his car so that we could park-so absolutely no complaints. A great stay!

  • Stayed: August 2007, traveled with friends
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3  Thank hlm1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Great Western Hotel

Address: Cliff Road | Narrowcliff, Newquay TR7 2NE, England
Location: United Kingdom > England > Cornwall > Newquay
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Newquay
#14 Family Hotel in Newquay
#15 Romantic Hotel in Newquay
Price Range: $54 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Great Western Hotel 3*
Number of rooms: 64
Official Description (provided by the hotel):
The 3 star Great Western Hotel in Newquay is a perfect spot to stay, eat and drink on Cornwall’s breathtaking Atlantic coastline. Set in the heart of Newquay, with a superb sea view, clifftop garden and terrace and only a few steps from the golden sandy beach and the sea, the Great Western Hotel offers some of the best value accommodation* in Newquay for relaxation, informality and comfort. Steam, the Hotel bar and restaurant, offers the best in informal dining and socialising throughout the day and into the evening, with a menu of locally sourced dishes which blend Cornwall with the Mediterranean. All the food is freshly prepared and locally sourced where possible while the well stocked and stylish bar offers a full range of drinks. For a weekend break or a holiday in Newquay, The Great Western Hotel offers a great seaside location to enjoy your time in Cornwall. ... more   less 
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Also Known As:
Great Western Hotel Newquay, Cornwall
Great Western Newquay
Hotel Great Western

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