Ok.......Paid £35 for a premier double room over looking the ocean on the 16th March 2013. Nice clean room, very nice bathroom and excellent tea and coffee facilities. Nice folder of information and BIG bed. Mattress was a bit too soft for us but you can't please all of the people all of the time. So far so good and is kicking Premier Inn well in the wotsits. Barbara the Hotel receptionist was great on arrival and very friendly (Big thumbs up). So great nights sleep considering the mattress and the storm that was battering the hotel. The only thing that was a little disapointing in the room was the size of the TV a 19" wall mounted jobbie...far too small!
Room and decor 9/10
The corridors were being decorated when we arrived so a spruce up going on before the summer season but all works had been left tidy and that reassuring smell of fresh paint.
Now....all the hard work that had been put in kind of went to pot at breakfast. Unfortunately the staff were not quite on the ball and seemed rather more interested in setting up for a reception of sorts. My wife actually asked if we were in the right room for breakfast as we were sat being ignored/overlooked. We saw the staff as we entered the room, were not greeted and the format was not outlined to us. Apparently we should have seen a sign (that was not put out) informing us that we had to order our breakfast at the bar etc.
I would have liked to have been treated like you are at a Premier in, where the staff say good morning, let you know where everything is, show or suggest you sit down and tell you that they will be back to take your hot food order.
I will say the coffee was hot and fresh and tasted great, the staff once they had got a bit of focus served us at the till/bar and asked if we wanted cereals and Juice. The quality of the breakfast was very good with a nice selection of brown granary toast (we were given the choice of either white or brown). They also accommodated my wifes request for extra real grilled tomato rather than baked beans and the eggs were cooked to perfection as was the bacon.
Food quality and presentation 10/10
Service in breakfast room 6/10
I have to say a little more work and focus on breakfast hospitality is required and the duty manager should be taking full responsibility for this shortfall and spend a little more time on training. This is the last and biggest impression the hotel made on us and one that is damaging what would have been a great review. Duty manager get it together the buck stops with you!!!
Overall VERY GOOD but I have ticked EXCELLENT if it had not been for the breakfast issue.
Will I go back, well that depends on the Hotels response to my points about sorting the staffs approach and hospitality skills out.
- Official Description (provided by the hotel):
- The 3 star Great Western Hotel in Newquay is a perfect spot to stay, eat and drink on Cornwall’s breathtaking Atlantic coastline. Set in the heart of Newquay, with a superb sea view, clifftop garden and terrace and only a few steps from the golden sandy beach and the sea, the Great Western Hotel offers some of the best value accommodation* in Newquay for relaxation, informality and comfort. Steam, the Hotel bar and restaurant, offers the best in informal dining and socialising throughout the day and into the evening, with a menu of locally sourced dishes which blend Cornwall with the Mediterranean. All the food is freshly prepared and locally sourced where possible while the well stocked and stylish bar offers a full range of drinks. For a weekend break or a holiday in Newquay, The Great Western Hotel offers a great seaside location to enjoy your time in Cornwall. ... more less
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- Also Known As:
- Great Western Hotel Newquay, Cornwall
- Great Western Newquay
- Hotel Great Western