We have stayed previously at the esplanade around 6 times we normaly ask for room 201 sea view balcony it has a double patio leading to balcony and beautiful sea views.
on this occasion being my husbands 50th I decided as his pressy to book the best room . Pics on net show free standing bath by patio doors and bed next to patio doors .chocolates and bath robes. Booked through reservations told them about the occasion.
On arrival we was greeted by friendly reception staff given our key and off we went , I could not wait to see his face as he thought we got 201 . On opening the door sheer disappointment .... NO bath by a patio. Only one patio door . Free standing bath in bathroom .. no chocs on bed or bathrobes felt like id paid extra for a bit fancier decor.. I went straight to reception which the housekeeper took me to see manageress . I was in tears as felt so let down .she explained to me 204 had the bath by the window and 203 the bath in the bathroom . Which reservations never explained or offered either and knowing the occasion it was for.
The manageress was really nice offered us free breakfast as it wasnt really possibly to move us to 204 and a drink to calm me down. Chocolates had been forgotten by the chambermaid but some was brought to us . So rocky start but getting better.
Room was very nice even if not bath not by patio , lots of wardrobes , blue lights on headboard ,lots of nice bubble bath,shower gel ,shampoo . Would be nice if they had separate bin for plastic recycling in the room as took mine home to recycle.
The hotel is great and has been modernised throughout the years we have stayed. The view is so beautiful see my pics ...
breakfast is great self service fruit juice ,fruit, yoghurt ,cereal, muffins, breads ,full breakfast and things to order off the special menu only down side is the toasters only 2 .. so 8 slots in total for lots say 50 or more guests very very slow .....
on hubbys birthday they put balloons and scattered sparkles on our table beautiful :)
On returning to our room on the evening the housekeepers had made 2 swan's out of towels and put a card and chocs for his birthday ... lovely touch.
I can not really fault this hotel that is why we keep returning . Shame reservations do not explain the 2 rooms are not identical as would make it clearer.
will be back soon for another visit.
thank you to all the staff for making his day special xxx
See my photos..
- Official Description (provided by the hotel):
- The Esplanade Hotel is a contemporary family-focused hotel overlooking the world-famous Fistral Beach in Newquay with stunning views from inside and out. The Hotel is more than just a place to sleep - it's a place where you can enjoy quality family holidays on the North Cornwall coast; from splashing about in the heated indoor pool and dining together in the informal family-friendly Ocean View Restaurant to exploring the indoor and outdoor play areas or chilling out in the reception lounge whilst soaking up the view and enjoying a coffee. The hotel is also home to the Quiksilver Surf School and all guests receive discounted surf lessons and equipment hire- the Esplanade Hotel really does have something for all the family! ... more less
- Reservation Options:
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- Also Known As:
- Esplanade Hotel Newquay
- The Esplanade Hotel Newquay, Cornwall