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The Esplanade Hotel
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Reviews (1,481)
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1,111 - 1,116 of 1,482 reviews
Reviewed March 11, 2013

Booked for a very short visit to Newquay. Staff were not particularly helpful and did not seem to be knowledgeable about the services the hotel offered.
The radiator valve was inoperative, stuck on full, making for an uncomfortable stay whilst in the room. The shower pulsed between scalding and tepid.
Breakfast was good with a wide range of foods on offer.
Overall, whilst the location of the hotel was excellent and it commanded exceptional sea views, it was let down by the staff and lack of investment in a decent plumbing system.

Room Tip: It's got to be one with a sea-view, as this is the best thing about this hotel.
  • Stayed: March 2013, traveled as a couple
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1  Thank RichB999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraCameron, General Manager at The Esplanade Hotel, responded to this reviewResponded March 12, 2013

Dear RichB999, I am disappointed to read your review and apologise for the problems you experienced during your stay, I will ensure that this is brought to all our teams attention as we normally receive glowing feedback regarding our team and apologise that you did not experience this, If you would like to discuss your stay further, please do not hesitate to contact me, Kind Regards, Laura Cameron, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 9, 2013

I was part of a coach trip to this hotel and I found the whole 5 days splendid. My room was comfortable and clean, admittedly over the bar area but the entertainment usually finished by 10.30pm. The breakfasts could have been warmer but plenty to choose from. The evening meal was so full of choice it was difficult to pick on any one item, and everything was well presented and perfectly cooked. Our party was on an all inclusive basis and the lunch bags provided every day were tasty and plentiful. Finally all staff were pleasant and helpful. Would certainly recommend this to anyone.

Room Tip: First floor 128 over bar so could be noisy.
  • Stayed: March 2013, traveled with friends
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Thank emempee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraCameron, General Manager at The Esplanade Hotel, responded to this reviewResponded March 12, 2013

Thank you for your kind review and we are so pleased that you enjoyed your stay with us, hope to see you again in the future

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Reviewed March 7, 2013

Room was sooo much bigger than expected considering the price. Massive bed, lovely room. Absolute bargain.
Food was really nice, only complaint was that it didn't come out very hot, but the staff were really really lovely.
Considering the price of this one night package for 3 course dinner, night in a lovely room AND breakfast, really can't complain. Really enjoyed ourselves.

  • Stayed: February 2013, traveled as a couple
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Thank Jennifer E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraCameron, General Manager at The Esplanade Hotel, responded to this reviewResponded March 12, 2013

Dear Jennifer, Thank you for your lovely review and we are so pleased that you had a good time with us, hope to see you again in the future

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Reviewed March 6, 2013

Stayed in room 236 overlooking Hotel tennis court on a w/end special. Beautiful room, bed to die for but B/fast was worth getting up for. Very Good. Very hard to Fault this Hotel unless your Picky. Next time will take a telescope to view surfers. Upgraded to steak for evening meal, didn't need to But did enjoy. Onion rings the BEST.

  • Stayed: February 2013, traveled with friends
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1  Thank Shirley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraCameron, General Manager at The Esplanade Hotel, responded to this reviewResponded March 12, 2013

Dear Shirley, Thank you for taking the time to write a review, we are so pleased that you enjoyed yourself and that you enjoyed the steak, hope to see you soon with your telescope!

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Reviewed March 2, 2013

Whilst staying nearby my wife, two daughters, partners and two granddaughters used the pool at the Esplanade. It was a complete disgrace. The changing area was cramped, so much so that any more than 3 people was impossible, the water was murky and there were loose bits of metal around the edge of the pool on which one of my daughters cut herself. The worst, however, was that the only ladder for exiting the pool had a top step which wasn't properly secured. As my wife was getting out the step moved and tipped her off causing her to scrape both shins down the lower steps. This caused extensive bruising and cuts. Our subsequent complaints to the management were dealt with very slowly and were passed off as insignificant. Needless to say no one even said sorry!

  • Stayed: January 2013
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6  Thank kinsmansbarns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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