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“Beautiful lodge in fantastic location with superb...”
4.5 of 5 bubbles
other travelers have booked this property
Indoor swimming pool
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Indoor swimming pool
outdoor  Swimming Pool Golf Gold Lodge
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4.5 of 5 bubbles
Very good
11 reviews
Indoor swimming pool
outdoor  Swimming Pool
Golf Gold Lodge
Open plan living area
Open Plan Kichen
Open plan lounge with 42' plasma tv and bluray player
Double Bedroom
Master bedroom
Family Bathroom with jaccuzi
En-suite shower room
Atlantic Reach Reception
Manor House
Fitness suite
Spa Facilities in manor house
Eden Project
Eden Project
Fistral Beach
Fishing Harbour
Sunset Over Fistral Beach
Surfing in Newquay
Mouth of Camel Estuary
Newquay Beach
Lappa Valley Steam Railway
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Overview
Rental Home -
4 Bedrooms, 3 Bathrooms, Sleeps 10
Newquay, Cornwall, England

Reviews from our community

 of 5 bubbles
4.5 of 5 bubbles Very good - based on 11 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
moulty
midlands
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“disappointing christmas”
1 of 5 bubbles Reviewed January 8, 2012 for a stay in December 2011

my dad booked this 4 bedroom house from 23rd dec to 27th over christmas for me and my family, 2 young children and him and my mum.
on booking the house, he was told by the owner that there would be entertainment all over christmas, bars and restaurants open..and all the facilities would be open.
We paid alot for this and with a 4 hour journey to the park we were very excited about this special christmas.
On getting to Atlantic Reach, first impressions were that it was very dated, grey and empty!! Luckily our house was a newer block but we couldnt help noticing that we were the only ones there.
The house was big, cleanish (apart from hairs all over the bathroom and the fridge smelling of strong fish) but the heat was incredible...which we found to be a problem as we couldnt turn it down or off, so we had the windows wide open all 4 days.
We went to the reception to see what was in store for us and a gut feeling as we walked there was that NOTHING was in store.
Reception staff told us that there was no entertainment over christmas..the bar was open till 8 (which wasnt a bar, just 2 sofas next to the reception desk) the main bar and restaurant was all packed away...we were gutted...
the pool was open but not on christmas day and closed at 4 on christmas eve and boxing day...and then they expected to charge us £3 a child to go into a tiny room with a small climbing frame and leaking roof..called pirate petes. Which after going a little bit mad..the receptionist said we could go in free, this time!!!
We made the best of our holiday by going out into newquay and padstow, which cost us a lot more money!!!
Cant believe that the owner didnt know that there would be nothing on over christmas and sold us this anyway....
Would never go here again or recommend it....

3 of 5 bubbles How easy was it to book the property? 3 of 5 bubbles How helpful were the directions to the property?
3 of 5 bubbles How easy was key pickup/access to the property? 4 of 5 bubbles Overall condition of the property
4 of 5 bubbles Bedding & mattresses 4 of 5 bubbles Kitchen & utensils
2 of 5 bubbles Bathroom cleanliness 1 of 5 bubbles Other facilities & amenities
1 of 5 bubbles Service
Liked best: going away from the park
Liked least: being sold a lie
Traveling group: Family with Young Children
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jan 13, 2012
We are very sorry to hear the resort decided to close the facilities. This is the first time we have known them to do this. The resort is usually open all year round and have provided extra entertainment at Christmas and New Year in the past; guests who stayed there last Christmas were very pleased with the entertainment - perhaps the economic situation has led them to cutting costs this year.

We are surprised to hear your comment about cleanliness as we use a professional cleaning company with a great reputation and the usual feedback on this aspect is very positive. We will however take this up with the company and get the fridge seen to.

As regards the heating, all we can say is that there is a telephone number in the guest handbook for guests to contact in exactly this kind of situation. In addition, guests do have our personal telephone number if they experience any problems. A number of guests have in fact called us on arrival at the lodge to comment on its space and cleanliness.

We appreciate that none of the foregoing will be of any comfort to you after your experience but please do let us know if we can make it up to you in any way.

Once again, please accept our profound apologies that you did not find everything was to the usual high standards and your holiday did not meet expectations.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A Holiday Lettings verified reviewer
prestonb
5 of 5 bubbles Reviewed September 4, 2011 for a stay in July 2011
5 of 5 bubbles How easy was it to book the property? 5 of 5 bubbles How helpful were the directions to the property?
5 of 5 bubbles How easy was key pickup/access to the property? 5 of 5 bubbles Overall condition of the property
5 of 5 bubbles Bedding & mattresses 5 of 5 bubbles Kitchen & utensils
5 of 5 bubbles Bathroom cleanliness 5 of 5 bubbles Other facilities & amenities
5 of 5 bubbles Service
Liked best: The lodge and facillities on the resort.
Traveling group: Family with Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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