We stayed three nights at our usual Headland Hotel but fancied an extra night in Newqay so decided to go for a night at the Atlantic. This was a very strange experience! We were swayed to stay there for our love of sushi and found out that there was a sushi restaurant there. We booked online and turned up to check in.
First thing we were told - No sushi restaurant available. (Not good).
We entered our room which cannot be knocked, it was plush, nice tv, black out curtains, mini bar and the most comfortable bed in the world. Great bathroom too, small bath, but all fine.
Then, we decided a nice drink from the mini bar would be fun. Most of the spirits were emptied and replaced with different concoctions (some looked like water from the toilet) so alerted staff who apologized and fumbled around to find the best replacement they could offer.
Which leads me to the whole problem with this hotel..... the staff. They are appalling and are out of their league with such a big hotel. Nobody knows what they are doing and are very unprofessional in every aspect. The girls on reception do their best, but could be better. The varying managers that come and go are vague, to say the least.
The most disturbing member of staff is the night manager - very odd and unnerving. My partner went downstairs to ask how to control the high temperature in our room and he could not help, but was very keen to try and get into the room to see me (I am female and was in bed), all in all it was a bit odd, to say the least.
We also tried to get room service at 10pm as we fancied a snack but we were told the chefs had gone, so NO. Nothing available at all..... how hard is it for someone to throw a sandwich together?!
So I have mixed views. The room was so welcoming and comfortable (I presume this is a refurbished room), had a great nights sleep and the breakfast was fine. Everything else, quite frankly, was appalling! Great for a stopover if you don't want any extras. Don't expect anything other than a very comfortable room.
- Official Description (provided by the hotel):
- Stunning location, breathtaking views of the coast and a short walk from the Harbour and Town centre, The Atlantic Hotel provides the perfect base from which to explore Cornwall. Whether it is a family holiday or a romantic getaway you will not be disappointed with your stay. ... more less
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- Also Known As:
- Atlantic Hotel Newquay
- The Atlantic Hotel Newquay, Cornwall