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All reviews glamping pods venue bar indoor pool small arcade chip shop sauna and steam room tea towel entertainment team great site static caravan shop on site clean site washing up liquid central heating minute drive family holiday excellent facilities
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Reviewed June 8, 2019 via mobile

Had an amazing week staying at this resort.Was a very clean and tidy caravan and the club.
The staff were amazing and pleasant.
But the night entertainment were absoutly incredible,normally when we go away we only go to the night club once but every night we went to this club because it was to good not to miss.
Myself and my family will miss the staff and my daughter will miss Sammie bear and dancing and singing.
We will deffinalty be using this caravan park again and it's facilities,we couldnt be any more happier.

Date of stay: June 2019
Trip type: Traveled with family
Thank stacey a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception N, Senior Receptionist at Newquay Bay Resort, responded to this reviewResponded June 10, 2019

Thank you for taking the time to leave us such a great review. We are really pleased to hear you enjoyed your week here with us. I will make sure to pass on your feedback to the entertainment team. Thanks again for your kind comments and we hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2019 via mobile

First time visiting this site, we are seasoned campers having used many North Cornwall campsites over many years.
Overall we had a nice break with some friends and children. Decent sized pitches for large tents, lots of children around, shame there wasn't a children's play park/area up near the campsites. Nearest one is way down at the entrance outside the pool which is a long way to go for children on their own.
The pool was great, clean and tidy and a great size, we didn't use the outdoor pool as it was closed but it looked lovely.
Toilets could do with a bit of an upgrade, the hand dryer was not working in the ladies and no paper towels provided to dry your hands. They could also have been done with being cleaned more than once a day.
The pot wash area was definitely the worst I've seen. No plugs for the sinks and no bins. And on the subject of bins, in this day and age there should be recycling bins at each bin point. The amount of glass being put into general bins was awful. I know a previous poster raised this point, and the management stated they could not put recycle bins at all bin points because the recyclers wouldn't collect if there was anything other than glass in them; I just can't believe that. My experience is that people are keen to recycle. I wonder if it's a cost implication?

Lastly they could do with introducing a late check out fee which isn't extortionate. The weather forecast for leaving on our last day was very bad in the morning but due to clear come 11am. We approached reception to ask about leaving later in the day. There was no one scheduled to be on our pitches (we had 5 pitches booked) after us, and we wanted to leave around 4pm. They would only let us stay till 2. They wanted £32 for the extra two hours...per pitch. That's was more than we'd paid per night! £5 is usually the going rate for a late check out, and usually by 4pm.
All in all, a few bits and pieces that need ironing out, it would be a great site. We will return and look forward to seeing it improve.

Date of stay: June 2019
Trip type: Traveled with family
Thank Bennie2409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception N, Senior Receptionist at Newquay Bay Resort, responded to this reviewResponded June 9, 2019

Thank you for taking the time to leave us a review, we are pleased to hear you enjoyed your stay with us here and enjoyed the indoor swimming pool. I will make sure your feedback is passed on regarding the toilet/shower blocks and washing up area. We do have recycling bins down by reception in the car park. Unfortunately we are unable to have them at each bin point as people do not always but recycling in the recycling bin, which then means the bin men will refuse to take this bin, so we have them in reception so we can keep an eye on what goes into them. It is unfortunate we have to do it like this.
I believe the reception team said they would have to charge you an extra night on each pitch as you asked to check out at 6pm so the tents would dry out. Check out is normally 10am but they gave you till 2pm without being charged for this, this is an extra 4 hours past the check out time.
Thanks again for your feedback and we hope to see you again.

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Reviewed May 28, 2019 via mobile

Was very disappointed that for the large amount of general waste bins there was only 1 recycling bin by reception to serve the entire site which is ridiculous. This just means people will only use general waste bins. This drastically needs to be sorted. I asked the receptionist who said we have to keep recycling by here. Why?! If trucks can get general waste they can get recycling bins. They should be next to every bin.

We used 6 man caravan (3 adults 3 kids) which was nice but is extremely tight and if had 6 people would use 8 man. Facilities otherwise good and pool was big compared to others.

Lack of recycling really left us disappointed for what was otherwise nice stay.

Date of stay: May 2019
Trip type: Traveled with family
Thank hawkyj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception N, Senior Receptionist at Newquay Bay Resort, responded to this reviewResponded May 28, 2019

Thank you for taking the time to leave a review. We do have more recycling bins in reception car park we do have to keep them down there due to people not always putting recycling items in the bins which then means the recycling bins wont be emptied by the bin men so we have to keep an eye on whats going into the bins, it is unfortunate that we have to do this. We are pleased to hear you enjoyed the facilities we have here, we hope to see you again in the future.

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Reviewed May 20, 2019

18th May 2019 we held our daughter’s wedding reception over 100 guests ,the food was excellent the table dressing can’t fault it .the staff were amazing nothing was too much trouble .the onsite accommodation superb facilities great can’t speak highly enough, Jason the entertainment manager made our day hes a true profesional . All the guests enjoyed it, great family get-together.PS it’s under new management and name, now its NEWQUAY BAY RESORT

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
Thank john e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception N, Senior Receptionist at Newquay Bay Resort, responded to this reviewResponded May 22, 2019

Thank you for taking the time to leave us such a great review. We are so pleased you all enjoyed your time here with us and enjoyed the food for the wedding reception. I will make sure all the staff here are aware of your kind comments! Thanks again and we hope to see you again soon!

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Reviewed May 10, 2019 via mobile

All the seasonal tourers were unceremoniously thrown off their pitches with a months notice.

In the three years we were there I constantly complained about the lack of cleanliness in the facilities. At one point there was human excrement on the floor, walls, toilet seats and toilets in the main block for four days. I did complain several times but it still took days to sort. The cleaning sheet was signed every day, not that it was cleaned every day. One day when I was in the shower, the cleaner came in and mopped 11 floor tiles, and that was the extent of that days cleaning. More often than not the sheet was signed but no cleaning took place. Hygiene was more of a greeting than a noun!!!

Receptionists were rude and quite often thought themselves way above their station. Came across as high and mighty.

Don’t even get me started on the dog muck!!! It was everywhere and no one bothered to clean up after their dogs. I was sick of complaining and constantly stepping in it. Despite there being notices to clean up after your dog, it wasn’t adhered to. There was also notices about dogs being on leads at all times. Again this was blatantly disregarded.

We were told one of the rules was no single sex parties. Fair enough as it’s a family site, but surely the site should practice what they preach. The site allowed single sex parties, which were disruptive, noisy and left litter everywhere.

All in all not a nice place to stay.

Date of stay: May 2019
2  Thank Katie-Kat141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception N, Senior Receptionist at Newquay Bay Resort, responded to this reviewResponded May 13, 2019

Thank you for your review, I do believe we have spoken prior to this. We do understand your frustration although there was a clear understanding of this in your seasonal booking terms. We also have signs asking people to clean up after their dogs and we send out emails reminding seasonals/holiday home owners. It is also stated in our guest arrival packs for people to clean up after their dogs but unfortunately not everyone does this. The toilet and shower blocks are cleaned early morning and then check again early afternoon.
We appreciate you having spent three years here with us and we do hope to see you again in the future.

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