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“Great Break!” 5 of 5 bubbles
Review of Atlantic Reach

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Atlantic Reach
Ranked #11 of 78 Specialty Lodging in Newquay
Certificate of Excellence
Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Break!”
5 of 5 bubbles Reviewed February 22, 2014

The accommodation was warm and well equipped with everything we needed as a family. And the on site facilities were within easy reach and easy to get access to. The staff were very friendly and helpful giving directions from finding places to visit, local food shops and even looking up the weather forecast. Good activities for children. Would definitely go back again and recommend to friends!

  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HarveyR112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlanticReachLimited, General Manager at Atlantic Reach, responded to this review, March 1, 2014
Thank you for your review.
We are delighted you enjoyed your stay and that you would like to come back to us.
As existing customers we would offer you our best rate for which ever dates you wish to return.
If you didn't already know our peak periods like school holidays we provide entertainment for the entire family!
If we can check any dates for you please do not hesitate to contact us on 01726 860775 or email info@atlanticreach.co.uk
Hopefully see you all soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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557 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Tewkesbury, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed February 20, 2014

have just come back from 4 night stay it was great house was warm clean and ready for us everything you could want 3 bathrooms dishwasher etc, the pool was great the children really enjoyed the saturday splash plenty going on for the children if they want it and plenty of space for outside play the pirate club was good cant wait to go again.
GRAN AND GRAMP ENJOYED IT TO

Room Tip: 4 bedroom house plenty of room 2nd visit never been in the smaller houses but if the same standar...
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  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank 1carolek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlanticReachLimited, General Manager at Atlantic Reach, responded to this review, February 21, 2014
Thank you very much for your review.
This is greatly appreciated and we are delighted that you all enjoyed yourselves.
We would love to welcome you back again and as existing customers would offer you our best rate for which ever dates you wish to return.
If you would like me to check any availability for you please do not hesitate to contact me on 01726 860775 or email lindsey@atlanticreach.co.uk
Hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swindon, United Kingdom
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed January 29, 2014

We've had many an excellent break here. When we first went, the paint on the walls had just dried, we were unwrapping the bedding. It was Brand Spankingly New. Over the past 4-5 visits, the standard of accommodation has started to slip. Don't get wrong, it's not dirty, it just needs a new lick of paint, the cupboards need to be straightened and the tiles regrouted. Besides that, the Houses are big, The kids can play safely outside, the bars is alright, the outdoor and indoor pools are good. It's a great place to go if you have a family...... But they've got to improve the falling standards of the houses before customers fail to return....

Room Tip: All houses are well located, so no tips needed
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  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Smiffter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlanticReachLimited, General Manager at Atlantic Reach, responded to this review, February 9, 2014
Thank you for your review.
Feedback is always greatly appreciated as we are continuously making improvements to the resort and services.
We would love to welcome you back to Atlantic and as existing customers would offer you our best rate possible.
If you would like me to check any availability for you please contact me on 01726 860775 or email lindsey@atlanticreach.co.uk
We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed January 28, 2014

What an utter shambles this resort it!

We booked the holiday as a last minute resort due to our other holiday cottage getting flooded. We had a lovely customer service rep at Hoseasons who sorted it all out for us in 45 minutes. We payed for it all and received our invoice and email to tell us to enjoy our break.

We then received a phone call from the resort demanding £800 IN CASH on our arrival as a security deposit - The whole holiday for 8 of us didn't even come near to that itself!!

Stayed January 2014, traveled as a couple
Helpful?
5 Thank Craig L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlanticReachLimited, General Manager at Atlantic Reach, responded to this review, February 8, 2014
At Atlantic Reach we pride ourselves on being a family friendly resort. We welcome group bookings and it is important for us to follow our policy that is set. We are sorry that you were not informed about the cash deposit on this occasion.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed January 4, 2014 via mobile

Accommodation was very comfortable and not far from the facilities so no problem there. Plenty of room within the accommodation and modern decoration. Cleaned well.
On arrival the receptionist couldn't find our booking as we arrived a day later and without trying to help she continued with he job leaving me standing. I then pleaded after 10 minutes of wondering what we were going to do and asked if she could help us. She then realised we were booked the day before. Yes I should have told her this but she could have asked the right questions.
Had a wet spa at Indigo Spa which was relaxing although a little busy but I found the staff grumpy. The manager was quite short and rude. When trying to book she said they were very busy so couldn't offer any treatments but asked when we arrived! She was suggesting we should have booked earlier but half our party only arrived the day before. On the day of our spa I asked for some robes and a jug of water to the young girl on reception and felt I was being a nuisance & I apologised to her for having to ask. They looked like they didn't want to be working and clients were a nuisance.
Other then these couple of issues the area was picturesque and lots to do. I would stay again at the resort because of the accommodation.

  • Stayed December 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank 282claire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlanticReachLimited, General Manager at Atlantic Reach, responded to this review, January 6, 2014
Thank you for your review.
We hope that you enjoyed your recent stay with us at Atlantic. A few things mentioned have taken us a little by surprise as we pride ourselves on customer service. The points made regarding the Spa and Reception team are in stark contrast to what we usually receive.
We really appreciate all customer feedback as we are continuously trying to improve the resort.
We would love to welcome you back and as existing customers would offer you the best available rate.
If you have any queries please do not hesitate to contact me on 01726 860775.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
76 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 bubbles Reviewed December 27, 2013

Stayed here over christmas (6 adults, 2 kids and a dog). Were allocated a 4 bedroom property as booked, and arrived about midday on the monday.

First impressions driving in were a little disappointing, as the accomodation on approach are in serious need of a lick of paint. This was made up for by our first impression of our place, which was lovely and spacious.

Upon getting in, we noticed a few things that were simply badly maintained. (lightbulbs gone, door locks sticking etc), but a call to reception resulted in a guy soming out and fixing the bulbs. A seperate guy came and sprayed WD40 on the lock, and said he would come back following morning to replace/fix, but he never turned up again.

The dissapointing thing was the lacklustre attitude of the staff around the "entertainment". 2 examples spring to mind.
1) They advertise a "splash time" in the pool from 4-5. Our 5 year old was really looking forward to it, so we go along to reception to sign in to swimming at 4pm and asked if splash time had started yet ?. Response "dont know, there isnt anyone around to ask, leave with me".

About 20 minutes later, a couple of seemingly disinteresed staff turn up and throw 8-10 floats and tyres into the water. Fine given there was only afew of us in the pool, but if this had been mid season, lord only knows how chaotic it would have been.

Also, there are no lockers in the pool changing rooms, so make sure you leave any valuables in your room. Again, no information was given regarding this.

2) They advertised a "Christmas Magic entertainment" on the christmas specific information we were given. Not sure what this was, we made a specific visit to reception to ask, and were told that this was a "magic show", froom 5-7pm.. Hopes were high. WE then went swimming at 4 (to ensure we were finished by 5!) and got the rest of our party to join us at 5 in anticipation of the "show".

At 515, upon asking, we were told that "the entertainer was running late, adn must have got held up". By 530 we queried again to be told "actually there never WAS any entertainment, it was a misunderstanding". IN fact the reception staff even said that even THEY were told that the magic show was organised.

Poor communication alll around to be honest, the left hand rarely knew what the right wqas doing.

Having said that, the ACTUAL accomodation is very good, clean and tidy with good facilities. We managed a christmas dinner for 8 with no trouble.

Overall, would i stay again ? Probably. But i wouldnt rely on beoing entertained on site, and would hope that the price reflected this.

If you have kids that need entertainting, then make sure you have transport. I wouldnt relish the idea of having to rely on the site to keep kids entertained.

  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank dukesy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlanticReachLimited, General Manager at Atlantic Reach, responded to this review, January 6, 2014
Thank you for your review.
We are sorry that you did not enjoy the entertainment. We work very hard to provide entertainment for everyone.
Unfortunately there are unavoidable issues sometimes which we have to deal with to the best of our ability.
We have been doing a lot of maintenance work in and around the complex and will continue to do so.
We would love to welcome you back to Atlantic and as existing customers would offer you the best rate possible.
Please do not hesitate to contact us on 01726 860775.
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed November 22, 2013

We stayed in a 2 bedroom house and it was excellent, everything was in great condition and it all included free access to their excellent indoor pool (the outdoor pool was closed as it was October).

The restaurant was very nice and they take the taste card which was a great saving and the kids entertainment in the evening was great, especially for Halloween - the kids loved Pirate Pete and the Halloween disco - I thoroughly recommend for families.

The site is located just 7 miles from Newquay and there is a great adventure park called crealeys near by which does 7 days for the price of one, so that ended up being excellent value.

There is an award winning fish and chip restaurant called port and starboard just up the road and other great places like Arden project, dairy farm world, Padstow etc are all within a 15-20 minute drive so it's an ideal location.

My only point is value, picking a peak season is quite pricey but there are great deals to be had, especially off peak and the price covers the house, we comfortably had four, there is a sofa bed in the 2 beds so you could squeeze in 6 which would make it very good value

  • Stayed October 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TonyNottage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlanticReachLimited, General Manager at Atlantic Reach, responded to this review, December 5, 2013
Thank you for your review.
We are absolutely delighted that you enjoyed your stay with us at Atlantic Reach!
Our 2 bedroom accommodation sleeps 4 people and if you would like to sleep any extra guests then you are welcome to ask for this on booking as not all of our 2 bedroom lodges have sofa beds.
Please note we no longer offer taste cards but will be offering more in house promotions.
We would love to welcome you back to Atlantic and as existing customers would offer you the best available rate for whenever you would like to return.
Hope to hear from you very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atlantic Reach

Property: Atlantic Reach
Address: Atlantic Reach Atlantic REACH, Newquay TR8 4LX, England
Location: United Kingdom > England > Cornwall > Newquay
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 78 Specialty Lodging in Newquay
Price Range (Based on Average Rates): $
Number of rooms: 100
Official Description (provided by the hotel):
Atlantic Reach is a leading family holiday resort set in 50 acres of countryside, close to Newquay in Cornwall and is open all year round. It is easily accessible from the A30, and allows easy access to all the beautiful sights of Cornwall including The Eden Project and some of Cornwall's top beaches. The South West Coast Path offers some spectacular walking along cliffs, headlands and beaches. Our facilities include swimming pools, large gym with regular activities for children and adults, Spa with hydrotherapy pool, sauna, steam room and jacuzzi, golf course, indoor soft play centre, bar, restaurant, entertainment during school holidays and more. We have 2 bedroom and 4 bedroom holiday homes at Atlantic Reach and some are available with private Hot Tubs. ... more   less 
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Also Known As:
Atlantic Reach Hotel Newquay
Atlantic Reach Newquay, Cornwall

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