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“Big difference standard & Garden Terrace”
Review of Atlantic Reach

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Atlantic Reach
Ranked #12 of 78 Specialty Lodging in Newquay
London, United Kingdom
Level 3 Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Big difference standard & Garden Terrace”
Reviewed July 1, 2013

After having such a lovely experience at Atlantic Reach last year, we booked again for our holiday in June. Last's year's property was great & I thought we had booked the standard cottage, so I booked standard for this year's holiday. We were quite shocked at the difference! The decor hadn't been updated since the 1970's - all dark wood paneling everywhere, scratched & battered and dog scratchings on the dark wood doors, and the cupboards & dressers were bashed up & repaired with odd pieces of wood. The lights were all very low wattage, which made the place dim & dark. That said, aside from the scratches & wall damage, the place was spotless with clean carpets & the old avocado bathroom suite was looking mint condition even though it was so old.

We asked reception about why last year our accommodation was so much better - it turned out I had paid for their better cottage. They offered us for just £30 more a week to upgrade. what a difference! The modern & bright accommodation we experienced before! So if you have dogs & wild children or a wild stag/hen party & don't want to be too worried about the decor, the standard may suit your needs, but for a retired couple, we felt it worth to pay more for the best standard.

We were a bit disappointed the restaurant was closed & taken to another location on the property & only open now for a few days a week. We had enjoyed eating at the restaurant before, now it's part of the pub there. Very nice, but no food daily. The gym has been enlarged & is very good, the indoor & outdoor pools are clean. There is play equipment for young & older kids out in the communal gardens. I feel it's a safe place for kids.

Again, the staff are outstanding! Friendly & helpful. We chose Atlantic Reach because we wanted to re-visit the Eden Project. I looked around for other holiday homes, but this offers the most & is also the lowest cost of all the accommodations I looked at. Thank you to Atlantic Reach for another relaxing & lovely stay!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank ahappysoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlanticReachLimited, General Manager at Atlantic Reach, responded to this review, July 3, 2013
Thank you for your review. We completely agree that there is a difference between our standard properties and our garden terraced properties - this is reflected in the tariff we offer.

We try and cater for our guests as best as we can out of season which is why the restaurant is on limited opening times and lunch is served everyday in the main complex. The particular week you stayed it was closed for essential maintenance work which was unavoidable but will improve service in the future.

Thank you for your lovely comment about the staff and we would love to welcome you back!
As valued guests we will offer you the lowest rate for any point you wish to return.

Please contact lindsey@atlanticreach.co.uk or call 01726 860775 and ask for Lindsey.
Hope to see you again soon.
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Traveler tips help you choose the right room.   Room tips (97)
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English first
Sittingbourne, United Kingdom
Level 4 Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed June 29, 2013

We had booked in almost a year ago and when we arrived we were a little disappointed. The approach and welcome could do with improving, but they are carrying out a lot of work at the complex to update it. The accommodation - a 2 bedroom house was adequate and well equipped, the gardens are communal but it is still quite private. We didn't spend much time at the complex as we used it as a base for visiting Cornwall, having said that the staff were very helpful, looking after our bikes, etc. The gym is good and well equipped, we didn't have time to use the pool, but it looked good. Due to the poor weather we didn't get much time to use the outdoor facilities but they certainly looked okay. For a family it looks ideal, offering on site amenities, it is about 9 miles from Newquay and an easy drive, but perhaps the bus company could look at a pick up and drop off point - if you want to go to Newquay. As a base for touring the south west of Cornwall it couldn't be more convenient, we would go back again.

  • Stayed June 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank solo279
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlanticReachLimited, General Manager at Atlantic Reach, responded to this review, July 3, 2013
Thank you for you comments and we are delighted that you enjoyed your stay with us.
As you mentioned the resort is currently undergoing a lot of work making major improvements which are coming along brilliantly!.
We would very much like to welcome you both back to Atlantic (and your bikes) and as valued guests would offer you the lowest tariff possible.
Please contact lindsey@atlanticreach.co.uk or telephone 01726 860775 and ask for Lindsey
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Torquay, United Kingdom
Level 5 Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 28, 2013 via mobile

We have just got back from our honeymoon at Atlantic Reach.
We were pleasantly surprised with the accommodation our 2 bedroom lodge was spotless throughout and furnished with modern furniture.
The lodges are not packed in that you feel over looked, we had a nice view of the tennis court and golf course one side and our front lawn with a tree on the other.
The resort its self was extremely quiet which is just what we were after!
We tried out the pool which is a good size!
The wet spa at Indigo spa is a must! We were the only ones in there and it was so nice to be able to unwind and relax!!
Overall we had a great time and didn't want to leave!!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lolipop2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlanticReachLimited, General Manager at Atlantic Reach, responded to this review, July 3, 2013
Thank you very much for the lovely review. We are absolutely delighted you had a great honeymoon.
We would love to welcome you back to Atlantic Reach and as valued guests would happily you both a fantastic deal!
Please contact lindsey@atlanticreach.co.uk or 01726 860775 and ask for Lindsey.
Hope to see you again soon.
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St Austell, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 23, 2013

I booked a hen party at the spa for my daughter and would like to say we had an amazing time from the minute we arrived until we left. The staff were lovely so a big thank you to Charlotte and Naomi for all their help and also to the other two staff that were working, so friendly. It was an amazing day just a shame it had to end. The wet spa is so relaxing so was lovely to get together with family and friends as we were the only ones there so didn't have to share with anyone else. Lunch was lovely and creams teas delicious and I must add the price was so reasonable will have to book another day soon. I would highly recommend you go as there was not a single bad point to our day, well only that we had to go home

Stayed June 2013, traveled with family
Helpful?
1 Thank Tinks799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlanticReachLimited, General Manager at Atlantic Reach, responded to this review, June 25, 2013
Thank you very much for your lovely comments, we are extreemly pleased that you had such a fantastic time and we will hopefully welcome you back soon :-)
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plymouth
Level 4 Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed June 23, 2013 via mobile

Ok to start the 4 bedroom house was great, it's just the whole place! Staff are unhelpful the facilities......... Mmmm there aren't any!!!! They can't even make a decent coffee, they also dont have any local knowledge to the point they couldn't even tell us a phone number for a taxi, the pool is small, the spa was nice ive had better pedicures for cheaper but the girl was lovely, I would never recommend this place and would never come back

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Donna N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlanticReachLimited, General Manager at Atlantic Reach, responded to this review, June 25, 2013
We are very sorry that we didn't meet your expectations but are a little confused with some of your comments as the pool here is very welcoming and although not full size is definitely not small. Also you mention unhelpful staff which is in stark contrast to a huge amount of feedback we recieve stating that our staff are very helpful but I would appreciate if you could send me an email (info@atlanticreach.co.uk) with more detail so that I can investigate further, as we take our level of customer service very serious. There are business cards for A2B taxi's on the bar and reception for all guests and customers to take at their leisure, also you are the first person ever to mention our coffee in a negative manner, although we do appreciate your comments here.
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Cupar, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 22, 2013

Stayed at Atlantic Reach July 2012 and had probably the best week weather wise in the whole year. This is what saved our Holiday. I WOULD NOT RECOMEND ANYONE STAY AT THIS RESORT. First impression as we drove in was horrendous. Something from the sixties with a pot-hole ridden driveway.We had aq two bed terraced property booked and after taking a quick look at the property we had to pay extra to uopgrade. The property was small and had a terrible musty smell. The furniture was threadbare and the carpets worn.
We moved into a four bedroom property at the additional cost of £300! This property was nice enough inside but there was no garden furnitur outside and none could be provided. There is also no privacy outside your proprty. I found the welcome event in the main building a complete farce! The staff were not intrerested, the bar was terrible and the food awfull. We complained to the Manager and tried to speak to the owners but unfortunately they were not interested.
If it had not been for the weather this place would have ruined our holiday. We will re-visit Cornwall but certainly not Atlantic Reach.
PS. Go to Center Parcs, at least you are guaranteed quality.

  • Stayed July 2012, traveled with family
    • Value
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Helpful?
1 Thank AlanT974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlanticReachLimited, General Manager at Atlantic Reach, responded to this review, June 25, 2013
We are sorry that you feel we did not meet your expectations although I think that you would be pleasantly surprised with the changes/improvements that we have made since last year when you stayed with us.

Huge improvements have been made to the site including re-surfacing of roads, the restaurant venue, leisure facilities, refurbishments to Spa, entertainment and general standards & practices following new company ownership. We are also working very closely with private property owners where we let on thier behalf to support upgrades and improvements to individual properties that don't meet expectations.

As we think that you would have a very different experience we would love for you to re-book with ourselves. To book please contact Lindsey@atlanticreach.co.uk
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Letterkenny, Ireland
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 20, 2013

i enjoyed my stay, staff were very friendly, efficient and the property was very comfortable. this is my sixth time staying at Atlantic Reach and I've enjoyed it every visit. IT IS VERY CONVENIENT FOR TOURING AROUND cORNWALL. everything is on site and the bar area very comfortable and relaxing.

  • Stayed May 2013, traveled solo
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paulaccord57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlanticReachLimited, General Manager at Atlantic Reach, responded to this review, June 25, 2013
Thank you very much for your very positive feedback and we are extremely pleased that you had such a fantastic time again.

6 times is brilliant and as such a loyal customer we would like to offer you a loyalty bonus, please contact us either by email; lindsey@atlanticreach.co.uk or call 01726 860775 and ask for Lindsey to claim this. We are very much looking forward to hearing from you :-)
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Additional Information about Atlantic Reach

Property: Atlantic Reach
Address: Atlantic Reach, Whitecross, Newquay TR8 4LX, England
Location: United Kingdom > England > Cornwall > Newquay
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 78 Specialty Lodging in Newquay
Price Range (Based on Average Rates): $
Number of rooms: 100
Official Description (provided by the hotel):
Atlantic Reach is a leading family holiday resort set in 50 acres of countryside, close to Newquay in Cornwall and is open all year round. It is easily accessible from the A30, and allows easy access to all the beautiful sights of Cornwall including The Eden Project and some of Cornwall's top beaches. The South West Coast Path offers some spectacular walking along cliffs, headlands and beaches. Our facilities include swimming pools, large gym with regular activities for children and adults, Spa with hydrotherapy pool, sauna, steam room and jacuzzi, golf course, indoor soft play centre, bar, restaurant, entertainment during school holidays and more. We have 2 bedroom and 4 bedroom holiday homes at Atlantic Reach and some are available with private Hot Tubs. ... more   less 
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Also Known As:
Atlantic Reach Hotel Newquay
Atlantic Reach Newquay, Cornwall

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