While it's probable that the couple that own this Hotel haven't got the resources to do everything that needs doing to it all at once I think their priorities show in where they have chosen to spend their money.
I stayed at this "Hotel" with my son at spring bank holiday a couple of years ago. We chose it largely due to it's location and we were given the topmost sea-view room to the front of the property, the one with the dormer window in the pictures . That room, which I would think must be one of their "flagship rooms", although the first floor rooms must be larger, was disappointing to say the least. As others have said the decor was tired and dated being woodchip and, I think, tired floral curtains, at least that's the flavour of it. The furniture, well, it certainly could have been from a second-hand shop. The plumbing was poor too - the shower was puny and the -en-suite crampt. There was a feeling of dampness - perhaps inevitable given the location, perhaps not.
Breakfast, I think we paid extra for this, though I may be wrong, anyway whether we did or not it was very basic being a choice of two or three cereals from family sized boxes. There may have been toast - I can't recall coffee but perhaps there was some. It felt like the breakfast you might be offered, if you were to ask, which we did have to, in a student house after a party you attended as a friend of a friend of a friend (i.e. the hosts don't know you but grudgingly accept you have some claim to be there). Breakfast is taken in a room to the back of the bar which is gloomy - what a missed opportunity.
I think the sheets and towels were clean enough but felt a little threadbare (the towels were underwhelming in particular).
Now, some positives. The owners, when about, were friendly enough and were quite helpful in getting us organised to do some body-boarding (we had lessons - actually on Towan Beach - which is a tip for beginners like us as that's probably the better place for beginners to be anyway). The bar did open in the evenings - although there were few customers - one or two locals and a "resident" (someone staying there while working in the area I think). The bar was staffed,after being opened by one of the owners, by a local youngster who spent most of the evening chatting with his girlfriend sat on a bar stool. That said he didn't have all that much to do. Perhaps at busier times the owners grace the bar with their presence (not that that kind of approach makes me feel comfortable anyway - but I think some of the positive reviewers like that kind of atmosphere).
They seem to have spent what money they had on the wooden decking outside and the bar area, which includes a largish flat-screen TV. Here is what I mean by their priorities. They are away from the town-centre and have very little, if any, passing trade, yet they have spent their first refurbishment and development money on a bar area and deck that is hardly used. I think they would have been better spending money on, perhaps, a wet room and changing area near the hotel reception area (better still accessed direct from the car-park) so that returning surfers and others would not have to traipse through the hotel and up the narrow stairs in their wetsuits etc. This might also make keeping the hotel clean and clean looking, easier and could also take pressure off of the hotel's bath and shower rooms which get used for washing, rinsing and hanging out surf gear. They can't complain about this after all they call themselves the Surfside! Above all, they should also have prioritised the rooms. If the room we stayed in is representative - and I imagine it is - surely this "premium" sea-view room would be among the first to get a refurb, then clearly the rooms need attention. The rooms should have got that attention before thought was given to building an underused decking area.
By way of contrast we stayed at another B&B (it didn't pretend that it was a Hotel) in Launceston on the journey down. It didn't have the location that the Surfside has, but was £50 rather than £90 for the night. Although it was not perfect ( a little too "ticking grandfather clock" for me) in all of the essentials (decor, service, maintenance, cleanliness, housekeeping, breakfast) it was streets ahead of this place.
I did broach these subjects, I think gently, with the Surfside's owners while I was there (I think they are first time Hoteliers), but, quickly got the sense that they were very defensive indeed.
i wish them luck, they will need it. I won't stay here again.
- Official Description (provided by the hotel):
- Newquay beachfront hotel with stunning views over Fistral Beach. Small family-run hotel with a warm and friendly atmosphere. ... more less
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- Also Known As:
- Surfside Hotel Newquay, Cornwall