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“BEWARE THE DEAL TOO GOOD TO BE TRUE.”
Review of The Pentire Hotel

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The Pentire Hotel
Ranked #12 of 37 Hotels in Newquay
Certificate of Excellence
Reviewed February 20, 2013

My friend and I stayed at this Hotel last year and were very happy with our stay So we decided to stay again this year on one of 'Travelzoos Deals' four nights DBB for £99...Which seemed like a very good deal!
We now have a dog and so decided to take her along paying an extra £10 per night for her stay.
On arrival we were greeted by the reception staff who were very helpful and pleasant, we were given our keys and headed on up to our room. Firstly we noticed that the floor in the bathroom was covered in strands of silicone sealant which had been removed from the bath., there was also a triangular used make up sponge on the floor, the toilet had been used and was full of pee and toilet roll and the bath was had not been cleaned and was full of pubic hair! I rang down to reception to inform them about this and was told that there were no other rooms, I then went down to reception and was given a towel and some cleaning spray and proceeded to clean the room. A while later I decided to take a bath in the now cleaned bathroom it was at this point when i realised that when I stepped into the bath my feet were covered in black hair, on inspecting the floor I discovered that in fact it was totally covered ... what I had thought was staining was clumps of doggy fur! Enough is enough I thought ... I was willing to clean up but this was really too much! I again rang reception and asked to speak to a manager and for some one to come and inspect the room. The manager came up and apologised and brought up a set of keys for another room! (seems they had one all the time) We then had to repack all our gear and move everything which took quite a time.
The food at the hotel was not as good This time either, breakfast portions very small, no fresh yogurt. Evening meal ok but very basic, tables not wiped clean, carpet not vacuumed between meals.
I appreciate that we were not paying a huge amount on this deal but I have to say I was very disappointed with our over all experience and have to say that I would not stay here again. It seemed to me that the hotel is cutting corners, the level of cleanliness in the rooms really needs to be addressed; we were there four nights and our bed linen was not even changed or the floor vacuumed, the skirting boards and lamp shades were covered in dust and the over all standard of cleanliness left a lot to be desired.
If you are looking for a good deal, just remember you get what you pay for, They need to charge more so that they can employ staff to clean! I'm sorry to have to be so negative, I think what is really keeping this hotel going is the fact that the staff that are employed here(apart from house keeping) really do work hard and are genuinely out to make your stay a good one.
Hope this is of help.

  • Stayed: February 2013, traveled with friends
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Thank aurora1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrhoward66, Guest Relations at The Pentire Hotel, responded to this reviewResponded March 11, 2013

We apologise for the confusion caused by a miss-communication between our maintenance team who were repairing the bathroom and the housekeeping team with our reception, who released the room in error. We accept full responsibility for this mistake. We have completely separate pet-friendly rooms specifically available for guests who wish to bring their well-behaved dogs with them. Because of this, we were not able to immediately offer you an alternative room. We did however instruct housekeeping to prepare the next pet-friendly room for you as soon it became available. Please accept our sincere apology.

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713 - 719 of 963 reviews

Reviewed February 17, 2013

We stayed here with my parents for a birthday weekend on one of their special 2 night half-board packages.

Although the hotel shows its age in places, it is well decorated, clean and tidy with really helpful and friendly staff. The food isn't cordon bleu but we weren't expecting it to be.

All in all we would return to this friendly, value for money hotel.

  • Stayed: February 2013, traveled as a couple
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Thank RobEvans_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2013

Had a one night stay here with a friend through a website offering a discount on dinner bed and breakfast. I had read reviews about the hotel which seemed quite mixed. We arrived to a very friendly reception, were shown where our dinner table would be and also the pool area etc. very nice, clean and tidy entrance and reception/seating area. Room was on the first floor, I had read poor reviews about the state of the stairways and corridor areas - ignore these - although the decor was dated, they were in good order and very clean and i really couldnt see why so many people had commented on this matter. The room was a reasonable size, twin beds and a view out onto the main road. All very clean and tidy, bathroom spotlessly clean and plenty of towels, tea coffee etc. decor was modern and very nice. Good nighht's sleep, very quiet road even with the window open! Next door room were a bit noisy coming in at 3am but this is to be expected if you stay in Newquay!
We used the pool facilities, all of which were very nice especially the steam room which seems to be brand new. We didn't use the changing facilities and decided to go back to our room to change. Pool was very quiet whilst we were in there and we were the only ones in the steam room, so no wait to use it. Towels were available on reception for the pool.
Dinner was the only downside to the trip, although the food was adequate and they were very reasonable sized portions, the whole meal was very rushed. We were served as soon as we went in and they took our starter order, the starter arrived just about a minute later! Same for the main course and dessert, felt very rushed - whole 3 course dinner and coffee was done in 45 minutes! Nothing at all wrong with the food itself, just felt very rushed and pushed to order each course immediately. Breakfast was a little more relaxed as it was only one course.
Location is quite nice, not far to the beach or town. A bit of a long walk for a night out though - taxis were about £5 each way and could be arranged by reception for you.
Overall a pleasant stay, nice hotel in general with good staff and facilities.

Room Tip: Stayed in room 117 - was on a seperate small corridor with another room (116) so only had a room on...
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  • Stayed: February 2013, traveled with friends
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Thank Fiona S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 15, 2013

Really enjoyed ourselves. The room was slightly shabby, but we didn't mind this as we have children and a dog. All staff were friendly and helpful. The food was plentiful. The facilities were great, the kids enjoyed table tennis and pool. The location is superb - striking distance to fistral beach and a lovely pub on th headland.

  • Stayed: February 2013, traveled with family
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1  Thank Aldo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2013

We stayed here with two other couples on a dinner, B&B basis and were not disappointed. The food was plentiful and the staff welcoming and helpful (Holly was our cheerful waitress). We paid extra for ocean view rooms and received a free bottle of wine per couple so the upgrade was great value. We stayed on the first floor and were just above the entertainment area. This was not an issue for us but might be if you had small children. The entertainment was a nice surprise, with 'Katherine' on Saturday night working her way through familiar 60s numbers. Bar prices were reasonable and if you want to sample the local brews we'd recommend the 'Tribute' beer and 'Rattler' cider. As others have said, some of the rooms are smallish but clean, and have everything you need. We didn't use the pool, but the leisure complex has just been refurbished and looked good. We'd stay again.

Room Tip: Ocean facing Room 108 is slightly bigger than some of the others with a larger tv. The hotel also of...
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  • Stayed: February 2013, traveled as a couple
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1  Thank hmoth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2013

I stayed here for 7 nights in early December 2012. The entire staff were wonderful and I felt very welcome to be there. Nothing was a problem and any requests were met with courtesy and kindness. There seemed to be something really lovely about this hotel and I believe that the management must really look after their staff. I was so impressed that I felt compelled to tell other guests how fantastic the hotel was. How I described it to them was......." Happiness Bounces Off The Walls Here"

Thank you so much!!!!!
Fair Dingo!!!!

  • Stayed: December 2012, traveled solo
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1  Thank julie49_50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrhoward66, Guest Relations at The Pentire Hotel, responded to this reviewResponded February 13, 2013

It's so rewarding for the hotel team to receive such lovely feedback. Thank you

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Reviewed February 9, 2013

We stayed 2 nights at this hotel on a dbb basis, on a special offer deal. It was incredibly good value. Most of the staff were extremely helpful and welcoming, (especially Felicity), and nothing was too much trouble.
The room was a little on the small side, but comfortable and clean. Worth paying the extra for the ocean view, which was magnificent.
The bathroom was very poor, however. It needed to be relegated to a skip, and completely redone. The mixer tap for the shower was actually dangerous to use, and made it extremely difficult to have a shower in safety. I couldn't get the shampoo etc out of the bottles; but that's a minor detail! To summarise, the bathroom was not at all good, and its poor quality impacted on our stay.
The food was good, and with generous proportions.
Didn't manage to get a hair appointment at "Fringes" - totally my own fault.....shame, as it looked lovely and was extremely cheap to get you hair done!
All in all, very good value, and we enjoyed the break, but the areas /rooms away from the main reception let the hotel down.

Room Tip: Pay the extra for an Ocean View.
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  • Stayed: February 2013, traveled as a couple
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2  Thank MARGOT W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrhoward66, Guest Relations at The Pentire Hotel, responded to this reviewResponded February 13, 2013

Thank you. When we receive comments like ‘incredibly good value’, ‘extremely helpful and welcoming’ and ‘Ocean view was magnificent’ we know that we are getting things right for our guests. We apologise that your bathroom did not meet the same high standards that we are striving to achieve. Majority of all of our bedrooms have now been refurbished with new furniture and bathrooms. We are undertaking a wider range of investments and ongoing improvement to bedroom and public areas of the hotel. We do hope that you will return to visit us again in Newquay.

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Additional Information about The Pentire Hotel

Address: 60 Pentire Avenue, Newquay TR7 1NU, England
Phone Number:
Location: United Kingdom > England > Cornwall > Newquay
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#6 On the Beach Hotel in Newquay
#9 Business Hotel in Newquay
#9 Family Hotel in Newquay
#14 Romantic Hotel in Newquay
Price Range: $39 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Pentire Hotel 3*
Number of rooms: 75
Official Description (provided by the hotel):
Located on the Pentire headland in Newquay, just a mile from town centre, we have spectacular Fistral beach views. The River Gannel estuary and south west coast path is on our doorstep so we're ideally positioned for surfers, families or groups. Facilities include an indoor heated pool, steam room, childrens play area, beauty salon, fitness studio and a friendly bar. Licenced for Civil Weddings, we provide a beautiful venue for Weddings and receptions. ... more   less 
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Also Known As:
Pentire Hotel Newquay
The Pentire Hotel Newquay, Cornwall

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