My friend and I stayed at this Hotel last year and were very happy with our stay So we decided to stay again this year on one of 'Travelzoos Deals' four nights DBB for £99...Which seemed like a very good deal!
We now have a dog and so decided to take her along paying an extra £10 per night for her stay.
On arrival we were greeted by the reception staff who were very helpful and pleasant, we were given our keys and headed on up to our room. Firstly we noticed that the floor in the bathroom was covered in strands of silicone sealant which had been removed from the bath., there was also a triangular used make up sponge on the floor, the toilet had been used and was full of pee and toilet roll and the bath was had not been cleaned and was full of pubic hair! I rang down to reception to inform them about this and was told that there were no other rooms, I then went down to reception and was given a towel and some cleaning spray and proceeded to clean the room. A while later I decided to take a bath in the now cleaned bathroom it was at this point when i realised that when I stepped into the bath my feet were covered in black hair, on inspecting the floor I discovered that in fact it was totally covered ... what I had thought was staining was clumps of doggy fur! Enough is enough I thought ... I was willing to clean up but this was really too much! I again rang reception and asked to speak to a manager and for some one to come and inspect the room. The manager came up and apologised and brought up a set of keys for another room! (seems they had one all the time) We then had to repack all our gear and move everything which took quite a time.
The food at the hotel was not as good This time either, breakfast portions very small, no fresh yogurt. Evening meal ok but very basic, tables not wiped clean, carpet not vacuumed between meals.
I appreciate that we were not paying a huge amount on this deal but I have to say I was very disappointed with our over all experience and have to say that I would not stay here again. It seemed to me that the hotel is cutting corners, the level of cleanliness in the rooms really needs to be addressed; we were there four nights and our bed linen was not even changed or the floor vacuumed, the skirting boards and lamp shades were covered in dust and the over all standard of cleanliness left a lot to be desired.
If you are looking for a good deal, just remember you get what you pay for, They need to charge more so that they can employ staff to clean! I'm sorry to have to be so negative, I think what is really keeping this hotel going is the fact that the staff that are employed here(apart from house keeping) really do work hard and are genuinely out to make your stay a good one.
Hope this is of help.
- Official Description (provided by the hotel):
- Located on the Pentire headland in Newquay, just a mile from town centre, we have spectacular Fistral beach views. The River Gannel estuary and south west coast path is on our doorstep so we're ideally positioned for surfers, families or groups. Facilities include an indoor heated pool, steam room, childrens play area, beauty salon, fitness studio and a friendly bar. Licenced for Civil Weddings, we provide a beautiful venue for Weddings and receptions. ... more less
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- Also Known As:
- Pentire Hotel Newquay
- The Pentire Hotel Newquay, Cornwall