The Sunnyside hotel is in a good location in Newquay with very good sea views. Without this major draw, I would probably give the hotel a 2 star.
You can tell that the staff try their hardest to accommodate your needs, however the major problem with the hotel is this 'concept', whereby you need to pay for everything you need - towels are £1, tea coffee making facilities £3, parking, £3 etc.The hotel claims this is to drive their prices down and be competitive, but what is the difference, perhaps a tenner if that? The hotel is ok if you are not out to impress your partner. We went as a young couple. The hotel is catered mainly for stag and hen parties, but it doesn't single couples or families out. The problem this is, is you are tarnished with the same brush, in the respect that you still need to pay a security deposit, and present your hotel pass every time you enter the Hotel. This didn't feel very welcoming for myself or my partner. There was an air of "we want to provide you with the bare minimum, and don't go trashing the place". We are a mature, very sensible intelligent couple for our age, who drink to our limits and we feel that this wasn't a nice factor about the hotel. There is being security conscious and there's being over cautious.
I will write a fair review here. The receptionist, Sally was friendly and very helpful. The bloke in the breakfast area, however was somewhat miserable. The breakfast was a decent size, tasty, despite the sausages being reheated and the toast cold, it wasn't bad overall.
I still believe that the pricing concept is what lets the hotel down. You enter your room and there are no tea or coffee making facilities or towels, making you feel slightly short changed. One electric socket was broken in the room. There were only 2 plug sockets available, right at an awkward area by the door. The double room was two single beds put together, and there was a minor blood mark on the bathroom door. The grout in the shower was dirty. There was also a smell of BO as you climbed the stairs. The fire alarm also went off twice whilst asleep without an apology.
Fair enough if this hotel wants to be competitive, but the whole 'concept' of a hotel is to provide a good customer service to your guests. I feel that you should still be provided with a good level of service to make up for these pitfalls. If the hotel improves its cleanliness and throws in just one towel for free, along with a small kettle and a handful of teas, the £59 will be very good value for money. It just needs some minor tweaks and the scrapping of the pricing concept. Just because Sunnyside is a budget hotel, doesn't mean you throw away all the basics.
I hope I have been fair here in detailing the good points and bad points about the place.
Overall, not a bad hotel if you want somewhere to crash if you're simply out to drink with your mates, or don't care about where you stay. However, think carefully if you are a couple.
If you aren't bothered about the appearance and want to bring your own brew kit, toiletries and towel, this place is for you.
- Official Description (provided by the hotel):
- Perfectly located for a short break in Newquay, Hotel Sunnyside is a fun and upbeat budget hotel offering a range of facilities and a great choice of affordable private en-suite rooms for single travellers, couples, and groups of all ages.Positioned just above Towan Beach in the heart of Newquay town centre, our location boasts inspirational views across Newquay bay and the awe-inspiring Atlantic coastline. With only a two minute walk to the main shops, bars, and restaurants, and only a short stroll from the beach, Newquay's winning formula of sun/fun/sea/surf are all on your doorstep. ... more less
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- Also Known As:
- Sunnyside Hotel Newquay
- Hotel Sunnyside Newquay Cornwall