Stayed at the hotel for a friend's wedding over the Easter weekend.
We arrived at the hotel in pouring rain on Good Friday evening and, while unloading the car, I dropped my son's new white shirt on the car park floor. The shirt was covered in dirt and it was looking like my son would not have a shirt to wear to the wedding.
My wife explained our crisis at the reception and the gentleman on duty said he would check to see if they could wash it in the hotel laundry. Within two hours, the shirt was returned back to us as good as new, washed and dried. And they organised an iron and ironing board so that we could press it too ;0)
We were not charged for the washed and dried shirt.
An example of great customer service.
- Official Description (provided by the hotel):
- Falmouth's Landmark Hotel Steeped in history and with striking Victorian architecture, The Falmouth is Falmouth's first ever hotel. Situated in 5 acres of beautiful gardens and overlooking Castle beach, the hotel offers 71 individual bedrooms, stunning views, the award winning Castle Beach restaurant and an Elemis Spa... the perfect coastal hideaway. ... more less
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- Also Known As:
- The Falmouth Hotel Cornwall