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“Overpriced and poor service” 2 of 5 bubbles
Review of The Greenbank Hotel

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The Greenbank Hotel
Ranked #2 of 25 Hotels in Falmouth
Certificate of Excellence
Devon
Level Contributor
112 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“Overpriced and poor service”
2 of 5 bubbles Reviewed September 25, 2011

Stayed here for 2 nights and paid £195 per night for bed and breakfast. The room was slightly larger than the double bed. It had fantastic views of the estuary.
However the furniture is cheap and outdated.

On our first night we had dinner in the restaurant. We waited 45 minutes for our starter and another 45 minutes for our main course. When I asked why we had waited so long, the waitress said " volume ". Sorry, when you are paying almost £40 per head for 2 courses, including wine, not much of a reason.
Breakfast next morning was a similar story.

Staff seemed young and not at all interested in their customers.

The hotel is like a maze, with countless corridors, doors, stairs and some of teh corridors need redecorating and in fact look filthy. The lifts need modernising.

There is a lot of noise in the rooms from people on the corridors, so if you want peace and quite, forget it.
All in all not what you expect for 195 ( b&b )

Would not stay there again.

  • Stayed September 2011, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank GeoDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,021 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (390)
Date | Rating
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English first
Falmouth, United Kingdom
Level Contributor
38 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed September 13, 2011

The Greenbank Hotel was surprisingly comfortable and luxurious. I stayed here for 2 nights for a work trip. It is a warren of a building and some rooms are accessed through lots of doors and corridors. Some of the interior corridors could use a new lick of paint. However, my room itself was outstanding, very large and with a balcony and harbour view. I highly recommend springing for the harbour view rooms if you are going to stay here. The room was spotless and I had no problems with stains on the carpet or furniture as in previous reviews.
The restaurant also has an outstanding sea view and made the evening meal an extra special experience. I also really enjoyed the bar area with its comfy seats and sofas and more excellent sea views. It was not overcrowded (although I did retire to my room early on both nights). I spent several hours in the bar on the second day working on my laptop and keeping myself going with drinks and high tea in place of lunch. Another credit is free wifi which should now just be an essential in all hotel establishments.
I had one single problem when I ordered room service breakfast on the first morning and this was obviously forgotten and I had to ring down for it. Breakfast in the restaurant on the second morning was much better, so I recommend foregoing room service.
One last minor detraction is that the walls in the Greenbank are wafer thin. You will be subject to the behaviour and courtesy of your neighbours how much you might be kept awake. I don't think there is any way to remedy this given the age of the property but if you are a light sleeper or like to sleep in, you may have issues with this. Luckily, my neighbours on both nights seemed to turn in early (or came back in very late!) and I was able to get some sleep.
In summary, I highly recommend the Greenbank and I will be staying again but definitely booking a harbour view room.

  • Stayed September 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mesaana78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarasota, Florida
Level Contributor
131 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed August 29, 2011

The Greenbank Hotel is quite old, but our room was clean and nicely updated. The bathroom was gleaming with floor to ceiling tiles and sparkling fixtures. It is a nice location for walking into the charming little business area. When we arrived, I asked about a room overlooking the water and was told that they do not offer those rooms on sites like booking.com. Our room was next to the adjoining street, and because we did not find any air conditioning controls, we opened our windows. Therefore, we heard cars much of the night. The view is so beautiful, it is a shame to stay in a room that does not permit that. The hotel had a very nice lounge/bar with a beautiful view of the harbor. The reception area and hallways could use some updating.
However, our wonderful memory of the hotel comes from the outstanding meal we enjoyed at the Harbourside Restaurant there. It was great to sample a delicious dinner and then take a short walk to our room.

  • Stayed August 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Lyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed August 17, 2011

We stayed for 3 nights and the food was consistently excellent at breakfast and dinner.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Steven W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 16, 2011

We visited the Greenbank Hotel for a special occasion at the beginning of August and what a treat it was! We were greeted by a warm welcome and were able to check straight in to our room. We had decided to upgrade to a Harbour view and were so glad we did when we entered the room with the whole of Falmouth Harbour opening out in front of us. The room was spacious and well equipped although we spent most of the time just staring out of the window!

Once we had unpacked we decided to try a champagne high tea out on the terrace which was gorgeous – you know one of those tiered silver cake platters filled with a huge array of delights! The bar staff were excellent and the whole atmosphere of the bar and terrace was relaxed and we were made to feel very special.

We decided to eat in the restaurant for the evening as we had peaked in during the afternoon and loved the look of it…and we are so glad we did. The evening changes the bar and restaurant into an elegantly lit welcoming area although we were pleased that it still retained its relaxed ambiance.

All I can say is that the food was fantastic, the view to die for and the service we just couldn’t fault. It was great to be able to take the rest of our wine and then coffee back in the bar and sit and watch the lights shining on the water.

We will definitely be back!

  • Stayed August 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jessica P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed August 14, 2011

Hopefully this review will reflect both the good and bad about of experience at the Greenbank Hotel.
We arrived after a journey of 450 miles to be met with no parking spaces available. As a last resort I parked in a disabled space to unload and informed reception who told us to remain there until if and when the space was required. Prior to completing my unloading I was aggressively challenged by one of our Serbian visitors that I should not be in the space and that he wanted it as he had a disabled passenger. I directed him to the reception who duly made out that I had parked there without them knowing!
We entered our room (105) which we had asked for specifically as I read read on trip adviser there were issues with noise from rooms in other areas. We were met with a spectacular view from the bay windows across Falmouth harbour. Our initial excitement was quickly dashed as we looked about the room. The issues were as follows; mildew and mold on the windows and sills and tops of radiators, dead flies covering the underside of the radiators on the carpet, which to be honest were well masked by the coffee stains encompassing the carpet (remarked upon in another review). The wallpaper in two corners of the room was hanging off, with one section scratched near the light fitting and a patching done to a bad standard. Two picture frames had been removed from either side of the bed leaving the black mark where they had hung. Electrical sockets were surrounded by dark markings more likely from rubbing and finger marks. The comfy chairs in a beige colour bore the dark marks of where people’s heads had been and where their hands had rested, in other words grease and dirt.
The bathroom was even worse. We were met with a cheap plastic panelled bath with an over power shower fitted. There was mold in the shower screen grout and in the grout of various tiles within the shower area. Molds (or moulds; see spelling differences) are fungi that grow in the form of multicellularfilaments called hyphae.[1] Molds are considered to be microbes but microscopic fungi that grow as single cells are called yeasts. A connected network of these tubular branching hyphae has multiple, genetically identical nuclei and is considered a single organism, referred to as a colony.
Molds do not form a specific taxonomic or phylogenetic grouping, but can be found in the divisionsZygomycota, Deuteromycota and Ascomycota. Some molds cause disease or food spoilage, others play an important role in biodegradation or in the production of various foods, beverages,antibiotics and enzymes.

There was also one obviously cracked tile. When the toilet was flushed it made a loud whining noise for at least a minute after which would be great through the night! Also only one light worked on the bathroom mirror. To say we were gutted was a understatement this room was costing £215 per night so I think we were entitled to expect a certain standard don’t you?
Upon contacting reception Nicola the reception manager attended the room and we pointed out all we had observed. She actually grimaced when she heard the toilet flush! We were offered a reduction in the room cost which we refused, It was then agreed that we would stop one night and in the morning after seeing the General Manager of the Hotel we would decide what to do. To be honest I wanted to go right home as we had not even unpacked!
Upon using the shower we realised also that the power shower could not be turned on past half power as the shower screen fitted was too short in length and the water hit you and cascaded over the floor, even if it had been long enough the water was pouring out of the silicon sealing bath to the screen.
Morning comes and after a good breakfast we eventually are seen by The General Manager. To be honest he could not apologise enough offering various explanations about why the room was like this etc etc. He offered us the best suite in the hotel which to be honest was marvellous being just refurbished, at a reduced rate (should have been £350 night ouch!) for two nights then another room for our final night which my wife viewed and after promises to actually clean the room we agreed. We were also given a free evening meal with wine which was really nice and with very attentive staff.
There were constant issues with parking as the so called “private pier” is not private and is inhabited day and night by people swimming and chucking lead fishing weights about feet from vehicles—it is a crime or accident waiting to happen.
The final night was spent in the room they had to their credit cleaned (carpet stains etc) but it was a room that was still overpriced and tacky.
Our holiday had been ruined from day one and that trend continued with parking issues, next door accommodation knocking on walls because at eight in the morning a hairdryer had been turned on and preferential treatment being given to individuals to reserve parking! Which in the end I joined in with as well as other parking options were impossible.
In conclusion the premium paid is for the view from the windows and balcony’s but that can only carry so much. Even the Suite, great thought it is, is overpriced. We work hard for our holidays and do not expect this even after reading all the glowing reviews, but then again people’s standards are different.
Praise must be given to the General Manager who bent over backwards after to please us, credit where credit due. I will attempt to post pictures. Hope this review helps some people.

Stayed August 2011, traveled as a couple
Helpful?
2 Thank UKMARINE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed August 2, 2011

The Greenbank Hotel is exactly what it promises to be - my sister and I visit Cornwall every year to spend time together - our most recent stay was the last week in July 2011 - and yet again we had a wonderful week - but even better than before the rooms and general running of the hotel was up to the ususal great standard - however the food in the restuarent was outstanding - we ate in 6 out of 7 nights - the bar and restuarant staff are happy attentive and very proffessional and half price cocktail night on Friday was fabulous ! you will have a great time if you stay at this hotel - !

  • Stayed July 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank mia049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Greenbank Hotel

Property: The Greenbank Hotel
Address: Harbourside, Falmouth TR11 2SR, England
Location: United Kingdom > England > Cornwall > Falmouth
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Falmouth
#2 On the Beach Hotel in Falmouth
#3 Family Hotel in Falmouth
#10 Romantic Hotel in Falmouth
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Greenbank Hotel 4*
Number of rooms: 61
Official Description (provided by the hotel):
Float away in stylish surroundings. Submerge yourself in characterful history. Dive into delicious food and drink. Breathe in fresh sea air. Drink in the view. Nestled on Falmouth harbour, the Greenbank Hotel blends the best of coastal living with the finest in contemporary comfort, so you can experience life - on the water's edge. ... more   less 
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Also Known As:
Greenbank Hotel Falmouth
The Greenbank Hotel Falmouth, Cornwall

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