We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great cinema!”
4 of 5 bubbles Review of Phoenix Cinema

Phoenix Cinema
Ranked #1 of 7 Fun & Games in Falmouth
Certificate of Excellence
More attraction details
Attraction details
Owner description: Phoenix is an award winning independently operated multi-screen cinema on the east coast of Cornwall in the historic town of Falmouth. It is housed within a beautiful Nineteenth Century former "Drill Hall" building.Phoenix contains five cinema screens playing mainstream, classic and art-house releases with three auditoria offering luxury seating with armchairs, sofas, side tables and full waiter service. The two main larger auditoria provide traditional theatre-style cinema seating with stadium layouts and full digital sound and picture.The cinema, as you'd expect, also has a long contemporary confectionery and popcorn counter, but it also houses a stylish bar and restaurant on the first floor with chef-prepared meals, light cinema-snacks or freshly ground coffee and pots of tea. In 2009, the year that Phoenix opened, it won the prestigious UK Independent Cinema Of The Year award. Phoenix is part of the Merlin Cinemas group
London, United Kingdom
Level Contributor
90 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 57 helpful votes
“Great cinema!”
Reviewed October 6, 2012

We went to the Phoenix cinema and were pleasantly surprised with the comfy sofas and good and drink service. It makes going to the cinema a bit more exciting!

Visited October 2012
Helpful?
Thank Daphne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

170 reviews from our community

Visitor rating
    116
    43
    7
    2
    2
Date | Rating
  • English first
  • German first
  • Norwegian first
  • Any
English first
Bridgwater, United Kingdom
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“Great little cinema”
Reviewed September 26, 2012

Staff are friendly, seats are comfy (especially the couples seats). The diner upstairs is a great bonus!

Visited August 2012
Helpful?
Thank Corrine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cornwall
Level Contributor
44 reviews
common_n_attraction_reviews_1bd8 32 helpful votes
“Lovely place to Relax”
Reviewed September 22, 2012

Went to see a movie last night with my husband. We were in screen 4 with the food and drink service. We booked our tickets online and had to pay an extra 60p per ticket!!! It cost £40 in total for our evening, not quite as cheap as we hoped. That did include tickets and a glass of wine and two coronas and some nibbles. Staff were great, can't complain. Will def make this a regular monthly thing.

Visited September 2012
Helpful?
Thank CMH1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MerlinCinemas, Guest Relations Manager at Phoenix Cinema, responded to this review, October 14, 2012
We are so glad that you enjoyed your visit. I am sorry that you found us a little more expensive than you first expected. We would be delighted to welcome you back once a month as you suggest, and if you're coming that regularly we would recommend you getting our Movie Magic Card which would give you substantial savings on each and every visit, so you shouldn't find it so expensive the next time.

For example, Card Holders can have a cinema ticket AND a main course of their choice at our restaurant for around £10 if they purchase our "Movie & Meal" deal. You don't have to have our card to take advantage of this offer - as it's just £12.50 for non-card holders. But it will save you money to get our card if you come every month - or more. We hope you'll think that we're better value then!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
falmouth
Level Contributor
8 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
“good but a bit pricy for drinks and food.”
Reviewed September 21, 2012

just a tad pricey for food and drinks but that's how they make there money. the staff are very relaxed and need to be more proffesinal

Visited October 2011
Helpful?
Thank Cornishcommis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MerlinCinemas, Guest Relations Manager at Phoenix Cinema, responded to this review, October 14, 2012
Thnaks so much for your feedback. We're trying to find a way to reward regular cinema goers with discounted food and drink, and we do give 10% off anything in our bar and restaurant if you have our Movie Magic Card.

Following your review we did hold a staff meeting reminding everyone that they need to be seen as more "professional" as you suggest. It's sometimes really diffiicult treading the fine line of keeping staff happy and to be in their roles (as hopefully this comes across to our patrons) whilst trying to stay professional at the same time. We are working on how best to keep that balance and we do value your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falmouth, United Kingdom
Level Contributor
79 reviews
36 attraction reviews
common_n_attraction_reviews_1bd8 116 helpful votes
“Just what Falmouth needed”
Reviewed September 12, 2012

Lovely clean comfy cinema. Good special offers on tickets. But a total rip off on drinks ! Horrendous mark ups on them.

Visited July 2012
Helpful?
Thank Tedster057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Phoenix Cinema also viewed

Falmouth, Cornwall
Redruth, Cornwall
 
Helston, Cornwall
 

Been to Phoenix Cinema? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing