I think the Blackhouse Grill needs to address the issue of their service charge for groups of more than 6 people. We were two families comprising 7 people and had booked on a night with 50% discount. We were presented with the bill which we paid without question and then I was checking to see if service was included or whether we should leave a tip. On checking the bill I was surprised to see a service charge of £20, the total bill coming to £150 including this charge. One of my daughters then mentioned that there was a discretionary service charge of 10% for groups of more than 6, but it is in very small print on one of the leaflets on the table. In fairness to the staff, they resolved this issue without argument and we then left what we thought a suitable tip.
If a service charge is discretionary, then I don't think it should be automatically added to the bill. In many restaurants you may choose whether or not to include a tip when settling the bill. Either the Blackhouse Grill needs to impose a compulsory 10% service charge on the total amount of the bill - not the full menu price if 50% discount is applied - or leave it up to the customer to decide on the amount.
In general the food was very good, the only disappointment being that the beef ribs one of my daughters had were very fatty. The rest of us enjoyed our meals. The service was good and the staff friendly and accommodating. We would certainly return here, but if we are a group of 6 or more will be aware of the issue with the service charge and will address it before asking for the bill.
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