The friendliness of the hosts could not tempt me back to Laburnum House in Chester I'm afraid. Bad points first and I'll finish on the good ones. The rooms have not been updated for at least 20 years by the looks. Carpets were dirty and stained and in desperate need for a deep clean. Furniture and fittings very tired looking. Priced at £30 per night for a single room -so not a boutique hotel and certainly not worthy of 3 stars. Their web site is very misleading as it looks half decent. It isn't! No way is this a 3 star. Maybe 1 star!
When I arrived at 6.30pm, there was no one around to greet me and arrangements had been made for me to pick up key elsewhere. I then got up to the room , only to find I had no bath towels and bathroom was filthy....taps sticky and black hairs in shower and on tile floor. No heating in bathroom and mould in shower cubicle.
Bed sheets had seen their days – so thin they could easily rip and the pillows well passed expiry date. So hard, it felt like sleeping on hardboard. The carpet was filthy and had not even been hoovered; I couldn’t consider walking bare footed as floor was filthy, heavily stained and in need of a good hoover, so ended up wearing socks !.
Breakfast was full English and swimming in fat. There were no special provisions made for any special diet. I am a Coeliac and therefore was not able to eat any of the bread or cereals on offer. I notified the hosts on the Sunday and by Tuesday I was still not even offered a slice of gluten free bread! I was told on the Tuesday that I should bring my own, so on the Wednesday I arranged my own breakfast despite having paid for breakfast. Also your clothes smell of fat after having breakfast, as the dining room smells of cooking fat.
Good points, the hostess was very pleasant and tried very hard to be helpful. It is close to a couple of pubs and the town centre is only a 10-15 minute walk.