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“Excellent staff and nice rooms”
Review of The Mill Hotel

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The Mill Hotel
Ranked #12 of 45 Hotels in Chester
Certificate of Excellence
Reviewed April 29, 2012

Car park is a little cramped but free for guests, on one occasion it was full and I had to wait for someone to come out before I could enter via the barrier. Check-in was good, but no assistance offered to my wife for bags. Our initial room overlooked the road, and on the second floor it's around 20 foot from the window, that said the room was a nice size with good amenities. I asked at Front desk if they could move us, they were very friendly and helpful, we looked at a room one floor up and we were offered an upgrade to The Champagne Room. We took the upgrade which overlooked the canal, really good room, great bathroom, twin sinks, excellent shower and 2 person jet bath, coomfy bed, and a massive TV. Breakfast was good, although busy, as was the bar in the evening. We both had a spa treatment which again was good. Overall the hotel needs a little re-vamp, but the staff are really good and compensate for any shortfall. Central location.

Room Tip: request a canal view. The Champagne Room is excellent
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  • Stayed: April 2012, traveled as a couple
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Thank Rob35t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,147 - 1,153 of 1,508 reviews

Reviewed April 29, 2012

We spent a very lively, fun weekend at the Mill Hotel in Chester. Its not a place to come if you are looking for a relaxing quiet break as the bar and restaurant are busy all day and night and the reception area is full of people coming and going. However the room was very comfortable and as we were on the third floor it was very quiet and we got a good night's sleep. The staff, although constantly busy, were very efficient and the service in the restaurant was excellent although the portions were a little on the stingy side. There is a health centre with a decent sized pool, sauna and steam room on site which was a lovely place to relax.

Room Tip: Third and Fourth floor will be quieter.
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  • Stayed: April 2012, traveled as a couple
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Thank ali3240
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2012

I recently had a weekend in Chester, with a group of friends, celebrating a couple of 60th birthdays! The Mill Hotel, with its excellent Real Ale bar, was an obvious place to stay. The room was ok, nothing special for the money, but comfortable, if small. The Spar facilities were fine, but not really nescessary for our purposes. Breakfast was slightly disappointing. Having to wait for a table is not ideal. Queuing for a standard hot buffet was frustrating and the waitress hovering near the toast machine was positively unhelpful! The overall effect was similar to breakfasting in a {pleasant} works canteen. Lunch in the bar was a better experience - the menu was small, but of a good, simple standard and it passed the "homemade" chips test! However it was the bar that was the biggest disappointment. The renowned choice of quality beers was the main reason for choosing the Mill. On this occaision there was slightly less choice and a distinct lack of variety. This and the fact it was very busy, drove us down the canal to the excellent Old Harkers Arms.
One would hope this was just a temporary blip. All in all The Mill was OK, but could do slightly better.However, judging by how busy it was maybe3 not everyone would agree.

Room Tip: My room was above the outdoor smoking area by the canal. Both nights I was disturbed at 2 am, by ver...
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  • Stayed: March 2012, traveled with friends
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1  Thank dwj52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2012

A group of "girl " friends have just spent 3 nights at The Mill and we were delighted. Friendly, helpful, and a "buzzy" atmosphere. The dinner cruise was most enjoyable and on a very wet and windy afternoon we retreated to the pool and spa. Lovely. The Peppermill Restaurant also really good value.

  • Stayed: April 2012, traveled with friends
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Thank MaxNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2012

Room was spacious, good clean furnishings. Good location, great gym/pool facilities, helpful staff, breakfast not bad. Parking may be difficult if you arrive very late.

Room Tip: A room overlooking the canal
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  • Stayed: April 2012, traveled on business
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Thank Englishknight55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2012

Was tempted having viewed the hotel's web-site to celebrate my husband birthday by going to their Brasserie Restaurant having never been before where it stated a selection of steaks would be flambed at your table and served with a choice of sauces, peppered, mushroom etc. Also having a real ale bar ticked the boxes for us to having a lovely birthday evening out. Firstly, the bar was more like a sports bar showing live football on a tv screen. Staff seemed miserable and unwelcoming. But it did have real ales stocked with a good selection to choose from. We decided to move into the restaurant as we felt it would be a nicer environment. Having booked we were told to sit wherever. The restaurant was drab and dated with electric fans hanging from the ceiling and a wall mounted TV showing promotional video's of trips the hotel obviously do. Not a nice romantic setting. On seating, we overheard staff complaining about a group wanting a table asap. I understand some customers can be demanding and difficult, but other diners should not overhear staff when they are disgruntled in anyway. We placed our order for two fillet steaks both to be cooked well done. Having waited over 30 mins we asked how much longer we would be waiting, the response was due to the steaks having to be 'well done' it was going to take a while for the chef to cook them. It became apparent then they only flambe the steak at the table which in fairness that is what it says on their web-site. So do not go expecting a display of culinary skills. Our steaks were indeed flambed which unfortunately added no flavour to them whatsoever, probably cheap brandy. The additional dauphinoise potatoes ordered were like sliced boiled potatoes with just cream poured over them and heated. And the 'crescent' of vegetables were undercooked. Finally, when the sauces arrived, they were presented in a tin like gravy boat and tasted like they were made from a packet mix with sliced mushrooms added. I cut into my steak which then bled into the watery gravy like sauce, it was at that point I decided I could not eat the meal or any other. Having complained to the waitress, she apologised and the meal was not charged. My husband who is more tolerant than me continued to eat his meal but was equally dissapointed. This is not a nice feel restaurant, staffed appeared unhappy and our meals were certainly awful.

  • Stayed: April 2012, traveled as a couple
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1  Thank Brenny&co
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2012

This is a good value hotel. Rooms are a little small, but it is a converted warehouse so they may have been restricted by beams etc. They are plenty big enough for "normal sized" people, but I don't think you'd get a third bed in if you had a small child.
Location is not that pretty but very well situated for all Chester has to offer
Food was fine if nothing special. The restaurant even has a vegetarian menu!
Staff were really helpful and friendly.

One thing I would warn visitors of is; don't rely on your satnav, use your eyes! The hotel is next to a dual carriageway fly over and is split by a canal. Satnav may direct you to the "wrong part of the hotel and you'll have to go back to the roundabout.

  • Stayed: April 2012, traveled as a couple
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2  Thank GregoryRagroll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Mill Hotel

Address: Milton Street, Chester CH1 3NF, England
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Chester
#13 Romantic Hotel in Chester
Price Range: $105 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Mill Hotel 3*
Number of rooms: 132
Reservation Options:
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Also Known As:
Mill Hotel Chester

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