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“Best birthday party!”
Review of ChesterBoat

ChesterBoat
Book In Advance
More Info
$10.09*
and up
30-minute City Cruise on River Dee in Chester
Certificate of Excellence
More attraction details
Attraction details
Owner description: We run Half Hour and Two Hour River Cruises during the day. In addition our boats are available for private charter for a party or function. We also run our very popular Fish and Chip Cruises, together with our Mamma Mia and 60's 70's and 80'Disco Cruises, these are 3 hour Cruises with a BBQ, tickets are available on line from our web site.
Reviewed December 1, 2013 via mobile

I had my 40th party on the Mark Twain last week and it was the best party ever. From the minute my partner booked the boat there was regular contact and nothing was too much trouble for the staff. The staff on the evening were warm and welcoming and the disco was great. For a party with a difference Chester Boats is a must!!

Thank Stuart T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterboat C, General Manager at ChesterBoat, responded to this reviewResponded October 8, 2014

Thank you for taking the time to review your Private Boat Hire for your 40th Birthday Party. We are delighted that you had such a great time celebrating with us.

We pride ourselves on our welcoming and friendly employees and hope that our unique floating venues can offer such a fantastic opportunity for people to host a party with a difference as they did for you.

We look forward to seeing you again and all the very best for your future travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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164 - 168 of 170 reviews

Reviewed November 3, 2013

With limited time in Chester we checked the timetable for this service and arrived on time...they shouted out at us from the boat that they were not going for another hour and a half.. we wasted half an hour getting there and were not inclined to return. I hope other visitors have better luck perhaps as result of this sad review?

Thank Dain96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterboat C, General Manager at ChesterBoat, responded to this reviewResponded October 8, 2014

Thank you for taking the time to inform us of your negative experience. After recently being appointed as the General Manage I am disappointed to here about this and will endeavor to make sure that incidents such as this do not happen again in the future.

There is nothing worse than having your time wasted, especially during leisure time and holidays.

If you ever return to Chester I would be more than happy to meet with you in person and arrange for you to take a cruise with us. Apologies again and all the very best for your future travels.

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Reviewed October 3, 2013 via mobile

What a fab nite.... Raquel in the office was such a wonderful and helpful woman...nothing was too much trouble, even with 2 vegetarians in my group... Food was great and there was plenty of it :-) All the staff on the nite were lovely, my feet are still aching from the dancing!! Thank you Chester Boat for such a fab evening!

Thank Dizzytart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterboat C, General Manager at ChesterBoat, responded to this reviewResponded October 8, 2014

Thank you for taking the time to review our themed Evening Cruise and we are delighted that you all had such a great time. The cruises are very popular with hen parties and they always seem to thoroughly enjoy themselves.

We are also hoping to introduce some new Evening Cruise options for 2015 so watch this space!

We look forward to welcoming you on board again and all the very best for your future travels.

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Reviewed September 19, 2013

A few weeks ago I enquired about hiring a boat for a themed cruise for my hen doo (approx 30/40 people) on 8th Feb 2014. I was advised that the boats were going in on the 2nd Feb for maintenance, but they were 80/90% sure they would be ready for 8th Feb so I was pencilled in, pending deposit payment.
I called yesterday to check on when deposits would be required etc and spoke to a very helpful lady who explained that the boats unfortunately wouldn't be ready, as they hired craines to get them in and out of water, and needed to do this for all boats at once not just one, which I completely understand. I'd been pencilled in for Friday 14th Feb instead which confused me, as the only date I have ever asked about was Sat 8th Feb - due to police work shift patterns. She did advise I would get called back to clear this up the next day - not a problem!
Racquel left me a voicemail this morning asking me to call her about my ORIGINAL date of 14th Feb, again this date hadn't come from me. I called back and explained who I was, and I understood about the boat maintenance, to which I was aggressively talked over and told I had asked about Fri 14th Feb, not Sat 8th Feb!! I tried to explain that my hen doo has only ever been on 8th Feb, to which she said it couldn't have been as they wouldn't have agreed to do this, and told me I'd booked 14th!! Love being called a liar :-)
I understand boats have maintenance and I also understand that miscommunication can happen, especially over the phone but the way in which I was spoken to this morning has left me upset and I wanted to warn other potential users about this level of customer service.
Before this mornings phone call I would have considered moving my hen doo to a date in January, to accommodate the boat maintenance as it seems like such a fun thing to do - but now I will find an alternative activity, simply due to the way in which I was spoken to by Raquel!

5  Thank Jane E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2015
Google Translation

Thank Brunog-93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterboat C, General Manager at ChesterBoat, responded to this reviewResponded July 17, 2015

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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