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“Good for kids”
Review of Pizza Hut

Pizza Hut
Ranked #288 of 663 Restaurants in Chester
Cuisines: Pizza
Description: At Pizza Hut Restaurants, freedom is our attitude. Our state of mind. It's being able to do your thing. It's about our famous Lunchtime Buffet, Ice Cream Factory and free Salad Bar. Days out with the kids and nights in on the sofa (we offer collection at all Huts). Epic pizza, meaty pizza, vegan pizza, under-500-calories pizza and more Cheesy Bites than you can shake a stick at. So leave your table manners at the door and bring your appetite.
Restaurant details
Description: At Pizza Hut Restaurants, freedom is our attitude. Our state of mind. It's being able to do your thing. It's about our famous Lunchtime Buffet, Ice Cream Factory and free Salad Bar. Days out with the kids and nights in on the sofa (we offer collection at all Huts). Epic pizza, meaty pizza, vegan pizza, under-500-calories pizza and more Cheesy Bites than you can shake a stick at. So leave your table manners at the door and bring your appetite.
Reviewed 2 weeks ago via mobile

We came with a very large group without booking. They put tables together to accommodate us. The staff were very helpful. The food took ages to come and they made 3 mistakes with the order. This was rectified and we got those meals for free. They were very tolerant with noisy kids. In short, this is not a gourmet dining experience but it was ideal for our needs.

Date of visit: September 2019
Thank Ruby2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1 - 5 of 92 reviews

Reviewed 3 weeks ago

When you go to a place like Pizza Hut you don’t expect flashy food and wine service but a smile and some nice customer service that meant they cared a little bit would have sufficed. We went in there this evening and the place was maybe half full. We ordered our food and ate our free salad and waited for our pizza. After 45 minutes waiting, during which time 2 tables next to us were served and fed, we had to prompt the waiter to chase our order. She came back and said the kitchen was busy but it would be just 5 or 6 minutes: they were served by another waitress 15 minutes later with no apology for taking an hour. I won’t complain about the food because that was fine, but even when the waiter took out plates away there was no ‘how was your meal?’ And when we paid there was no ‘have a good evening or thanks for coming’. When I looked around I realised the whole place is run by young people who would appear to have had very little training in customer service. This isn’t acceptable and I won’t be going back there. The management should be ashamed for not training their staff better because it makes them all look bad and I’m sure they were only doing their best... their best just wasn’t good enough. Please train your staff to give customers a nice experience- a smile can go a long way.

Date of visit: September 2019
1  Thank SallyJG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2019 via mobile

In particular, we had a great waitress called Dominika, very friendly and willing to help, deserves a raise.

Date of visit: May 2019
Thank Ryan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2019 via mobile

These guys have a great vegan menu and we're super helpful and friendly. Very happy with their knowledge of the menu and which drink options we're vegan friendly. Very impressed!

Date of visit: May 2019
Thank wolfgangw882
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2019

Could do with an update, looking at bit dated and worn. Staff got my drink order wrong and charged incorrectly. Pizzas were quite good though but a bit expensive for what they were. Salad bar was average. Had better experiences at other Huts.

Date of visit: April 2019
1  Thank MaryGR54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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