After visiting the Oakland's for a very close friends celebratory meal on the 12th February, the 3 of us left absolutely appalled.
As we entered we waited around 10minutes to get served as the staff clearly couldn't handle the quantity of custom. We then sat ourselves down and waiting approximately 35minutes for our meal.. To notice the cutlery given on the tables was actually still dirty..
After having to rewash 3 rounds of cutlery, 2 of the meals arrived, we then thought the waiter was going back to retrieve the other outstanding meal.. To this he did not do, 25 minutes later after my 2 friends had completely finished their dry, tasteless, barely warm meals the waiter chuckles and shockingly says 'oh Is it a chicken burger your missing? It's left over on the side'
The waiter brought the burger over almost instantly after it being sat there for 25minutes, and to his surprise I refused to eat it.. Why should I come out for a meal
With friends to have to sit and eat alone?.
The waiters reaction was in no way professional and very rude! We even saw him swearing at the manager with frustration behind our backs..
After being a regular customer for quite some time, I feel the standards and quality in food has dropped rapidly.. I really would not recommend this resteraunt to anyone and each of us left astounded by the poor customer service..