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“Absolutely dreadful, and I love pubs!”
Review of The Square Bottle

The Square Bottle
Ranked #154 of 564 Restaurants in Chester
Cuisines: British, Pub
Dining options: Late Night, Breakfast
Restaurant details
Dining options: Late Night, Breakfast
Reviewed March 29, 2013

Popped in for breakfast on A Saturday morning and it wasn't busy. Coffees were served in cups full to the brim which there was no room to add milk in but you had to add your own milk at the bar, no saucers or trays available so the coffee ended up on the floor. When I ordered my breakfast I asked for my eggs to be hard, I explained to lady at the bar to break them, burn them whatever but please don't send them runny. hey came out runny, twice and I was looked at like I had slapped the waitress in the face for politely asking for them to be done a little more. B the time. Got my breakfast back twice it was stone cold with eggs that were still runny. Toast was bread that hadn't been toasted and no body cared less.

I have always backed up that Wetherspoon offer a good value choice to the customer and they do exploit markets that others don't.

It's not all bad though, this appalling experience sent me back into my day job (pub co Area Manager) no longer allowing any managers or tenants to moan about Wetherspoon as they are no competition when they operate like this... Which the hall eventually do.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Salle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie G, Manager at The Square Bottle, responded to this reviewResponded March 31, 2013

As a manager at The Squre Bottle, I can only apologise that you had such a bad experience when you visited us. We pride ourselves on excellent customer service and aim to make sure all our customers feel valued and for you to say that you felt that the staff did not care about the problems with your meal is awful. I can assure you that this is not the impression we want our customers to go away with. If you're ever in the area again, please don't be put off by this experience and come and give us another chance to show you just how much we care about our customers.

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Reviews (350)
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345 - 349 of 350 reviews

Reviewed March 28, 2013

Four of us found this Wetherspoon's pub/restaurant after a day's shopping in Chester, a town we had never visited before. The first thing we noticed was how welcoming the staff were. One of the bar staff helped us put our bags and parcels in an area close to where we were going to sit and where they wouldn't be in the way of other customers. The choice of food was the normal Wetherspoon's fair but obviously cooked by someone who cared about what they were giving the public. The serving staff were also very attentive, both with the food and the drinks. The girl who served us wasn't sure about a particular beer I fancied, so asked another member of staff to advise me. I'm not sure when I'll be back in Chester, if at all but I would certainly return here if I did, and recommend it to anyone looking for a decent meal, reasonably priced drinks and a pleasant atmosphere.

    • Value
    • Atmosphere
    • Service
    • Food
Thank GrumpyoldJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie G, Manager at The Square Bottle, responded to this reviewResponded March 31, 2013

I am so pleased to hear you had such a pleasant visit to The Square Bottle. The staff here all pride themselves on doing their best to go the extra mile for our customer's and it's lovely to hear positive review's about their hard work. I hope if you are ever in Chester in the future, you will come and visit us again!

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Reviewed August 20, 2017
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Thank ひらめ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2017 via mobile
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Thank naorav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary W, Front Office Manager at The Square Bottle, responded to this reviewResponded April 10, 2017

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Reviewed December 2, 2016
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    • Value
    • Service
    • Food
Thank Andres M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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