Arrived at Canalside Inn on Friday evening at 7:45. Went to order food to be told over half of the menu was not available. Despite the menu stating food was being served until 10:30pm, when I placed the order a very irate woman from the kitchen came out and angrily told the barmaid that no more food orders were being taken but demanded that our order be the last one.
Ordered ham, egg and chips: chips warmed through, soggy and bland, dried up peas, stale bread and on top of that, remarkably they thought it acceptable to charge somebody to serve them a few slices of wet, processed, shaped ham. The whole meal was so appalling I barely touched it and when asked at the end of the meal if everything was alright, I complained with no refund or apology offered (why ask if you're not bothered?!).
I have never given a 1 star rating on tripadvisor before, but this really was awful. There are that many excellent places to eat in Chester (another 3 within 30yards of the Canalside Inn) - there is simply no reason to accept this level of service and quality in a busy city centre.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.