A few months ago, we visited this place and had a lovely couple of coffees, vowing to come again and eat. When a Groupon offer came up, it seemed like a perfect opportunity. I bought it, but didn't get to use it immediately. There followed a couple of very difficult months and I admit Groupon vouchers were not at the forefront of my mind.
It expired, and a couple of weeks later, my partner kindly called to see if there was anything that could be done. The lady manager was very abrupt and rude, and my partner continued to be polite. The manager just put the phone down without saying goodbye. I didn't necessarily expect them to honour the voucher but it would be good business sense to a) be polite and b) offer a small discount on a visit if it was necessary to decline the voucher. Even if, it seems, Groupon has swallowed all my money.
As it is, whilst we thought it was a lovely find (I had worked in the place when it was a solicitor's office!), we will not be returning. More fool them!
Not the same for the place in Nantwich - similar problem, but polite staff.
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