If I could give this hotel a minus for service & value it would be -1000.
My wife and our friends stayed in this hotel for 1 night after a race meeting at chester races, and have been returning customers for a number of years.
Credit card statement arrived a few weeks after our stay only to see we had been charged an extra night. Transpires that they had charged us a cancellation fee (of one nights stay totalling £120) for not turning up, even though we had already paid for 2 rooms for one nights stay. Tried to query this with the staff they were as helpful as a chocolate teapot. When we finally got hold of the manager after a couple of days only to be told it is my word against his and i would not be able to prove i was right, even though the credit card they had charged was supposedly cancelled. There was no investigation no interest and the customer service I was given was diabolical.
Whos to say they dont do this to any old customer when their sales are low and to get their revenue up one month. The age old saying of the customer is always right went out of the window here an i certainly will not be returning.More
- Free Wifi
- Free Parking