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“A Smashing couple of days”

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Holiday Inn Express Chester - Racecourse
Ranked #17 of 44 Hotels in Chester
Certificate of Excellence
Huddersfield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A Smashing couple of days”
Reviewed September 1, 2014

Just had a couple of day's in the Holiday inn at Chester racecourse and I must say I realy enjoyed it, The rooms are spotless and very comfy the staff are excellent and cant do enough for you. Breakfast was what you would expect and enjoyable.

  • Stayed August 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank richard_carney3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emma R, Director of Sales at Holiday Inn Express Chester - Racecourse, responded to this review, September 21, 2014
Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse.

I am delighted that you enjoyed the room, I will also pass these comments to the housekeeping team.

I am pleased you enjoyed our breakfast, which is sourced locally with award winning sausages.

Once again thank you for your recent review and we hope to welcome you back soon.

Lucy Hammond
Revenue and Sales Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,287 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (362)
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English first
Barnsley, United Kingdom
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 1, 2014 via mobile

As a regular business traveller I appreciate a good hotel when I need one. This Hotel has never diss appointed me in the half a dozen times I've stayed here. Polite, efficient and friendly helpful staff, immaculate warm and modern rooms with a fresh and tasty buffet breakfast. Well done and I look forward to staying regularly.

Stayed September 2014, traveled on business
Helpful?
Thank Gordon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emma R, Director of Sales at Holiday Inn Express Chester - Racecourse, responded to this review, September 21, 2014
Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse.

Thank you for your kind words regarding staff, we pride ourselves on our high standards of customer service and i will pass these comments onto them.

I am pleased to see you enjoy our breakfast, which is sourced locally with award winning sausages.

As a regular business traveller you would benefit from becoming an IHG member, receiving 10% discount at the bar. (Excluding race days)

Once again thank you for your recent review and we look forward to seeing you soon.

Lucy Hammond
Revenue and Sales Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deal, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 30, 2014 via mobile

This was everything I hoped it would be. Stayed here for 3 nights with my 7 year old son and would recommend it to my family and friends. Great choices for breakfast, very clean and comfortable. The staff were very welcoming and helpful. Could not fault it.

Stayed August 2014, traveled with family
Helpful?
Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emma R, nigh duty manager at Holiday Inn Express Chester - Racecourse, responded to this review, August 31, 2014
Good morning Mark,

Thank you for your recent review of our hotel, i`m so glad you and your son enjoyed your stay here, We thank you for your lovely comments and for the overall 5 star rating you have given us, We hope to welcome you back soon

Emma Owens
Night duty manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newtownards, United Kingdom
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 29, 2014

stayed here between the 25th and 28th of August. The hotel room was spotless, comfortable and airy. Breakfast was basic, with a choice of cereals, free tea and coffee, fruit salad, yoghurt and a cooked option of scrambled eggs, beans and sausages. All were very tasty. With the wonderful historic city of Chester and all it has to offer just a 5 minute walk up the street(literally), I was only resting my head there of an evening. Whatever I needed, the reception staff were only too glad to help and a special mention has to go to the 2 girls who were on reception on the morning of the 28th. I couldn't get access to the hotel internet facility as it was down and one of the the girls went out of her way to let me book my baggage with easyjet on her phone. I work in a customer service industry and was very impressed by this,it was over and above what was required, and if they read this, or their manager does, I would like to say a big THANK YOU as you saved my bacon that day. If anyone wants a decent standard of basic hotel at a decent price, then stay here.. plus ask for a room overlooking the racecourse, it's a fab view. (I was in room 309, so can vouch for the view from there).

Room Tip: try ringing in advance to request a racecourse view, it's on the side of the hotel away from the...
See more room tips
  • Stayed August 2014, traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank david c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emma R, Director of Sales at Holiday Inn Express Chester - Racecourse, responded to this review, September 21, 2014
Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse.

Thank you for your kind words regarding staff, we pride ourselves on our high standards of customer service and i will pass these comments onto them, comments like these are always appreciated.

The breakfast is sourced locally with award winning sausages, due to being a Holiday Inn Express, we do offer three hot options.

We are very lucky to be located just a five minute walk from the city centre.

Once again thank you for your recent review and we hope to welcome you back soon.

Lucy Hammond
Revenue and Sales Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hsinchu County, Taiwan
Level 5 Contributor
48 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 28, 2014

near by the horse racing course, close to downtown of chester, breakfast is excellent, silence, staffs are all kind, C/P is high.

  • Stayed August 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank brandon661216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoke-on-Trent, United Kingdom
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 28, 2014

As part of a hen party package we were booked into the hotel and I didn't think anything of it as these hotels are often much of a muchness. However from the minute we arrived and checked in the staff couldn't have been more helpful. The receptionist was only too happy to arrange our rooms so that we were in 'our own private corridor' and the rooms were lovely, clean and spacious.
When we arrived back from a night out we were greeted by Simon the security guy who was incredibly welcomming and helpful- he even made a cup of tea for the bride to be's Mum.
The staff then informed us of a local takeaway service that they use that delivers to the hotel and that the bar was still open. For the whole weekend the staff were fantastic, friendly and keen to help in anyway they could. This made for an excellent stay and really set the visit apart from just a normal much of a muchness hotel stay. :)

Room Tip: Room 132 has a perfect view of Chester racecourse!
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  • Stayed August 2014, traveled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Vickie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emma R, Director of Sales at Holiday Inn Express Chester - Racecourse, responded to this review, September 21, 2014
Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse.

Thank you for your kind words regarding staff, we pride ourselves on our high standards of customer service and I will pass these comments onto them. I am also pleased that the staff met all your requirements. We always endeavour to meet guest requirements where possible.

Once again thank you for your recent review and we hope to welcome you back soon.

Lucy Hammond
Revenue and Sales Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 28, 2014

It's hard to find fault with either the hotel or staff. The hotel is located within 5 mins walk of Chester's centre, has free parking and breakfast is included in the price. The staff are extremely helpful and always did more than we expected. They helped arrange food when we arrived fairly late on the first night and allowed us to switch to adjoining rooms. If I had to suggest any improvements it would be including a fridge in the rooms but this isn't that important. The hotel does have a train line nearby so anyone with super sensitive hearing might hear the occasional train if they're in one of the rooms at the far end of the hotel. I hope this review doesn't mean the hotel is fully booked the next time I'm in Chester.

Room Tip: Rooms nearer the carpark are further from the train line
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  • Stayed August 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank LuckyEgg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emma R, Director of Sales at Holiday Inn Express Chester - Racecourse, responded to this review, September 21, 2014
Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse.

We are very lucky to be located just a five minute walk from the beautiful city of Chester.

Thank you for your kind words regarding staff, we pride ourselves on our high standards of customer service and i will pass these comments onto them.

If you give us a call prior to arrival we will ensure you are located away from the railway line.

Once again thank you for your recent review and we look forward to welcoming you back soon, I advise the sooner you book there is more chance of availability and the best rates, due to high demand and occupancy we do fill in advance.

Lucy Hammond
Revenue and Sales Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Chester - Racecourse

Property: Holiday Inn Express Chester - Racecourse
Address: The Racecourse New Crane Street, Chester CH1 2LY, England
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#10 Business Hotel in Chester
#14 Romantic Hotel in Chester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Chester - Racecourse 3*
Number of rooms: 97
Official Description (provided by the hotel):
Combine good value with a great location at Holiday Inn Express Chester Racecourse, the only hotel within the racecourse's grounds.Holiday Inn Express Chester Racecourse is a completely non smoking hotel and just 5 minutes from Chester's historic city centre, putting quaint cobbled streets and an array of shops and restaurants within walking distance. Wake up to our complimentary breakfast and enjoy discounts on dinner at the racecourse's smart Restaurant 1539. You'll also benefit from complimentary onsite parking and complimentary wireless Internet in the hotel's public areas.We're a 5-minute drive from major companies in Chester Business Park, and 15 minutes from Deeside Industrial Park. You can hold training days for up to 25 people in Holiday Inn Express Chester Racecourse's 2 meeting rooms. Feel free to plan your presentation in our 24-hour self-service Business Centre.We're the closest hotel to Chester Racecourse, making us an ideal choice for your day at the races. Soak up Chester's rich history with a stroll down picturesque Watergate Street where grand Georgian buildings nestle alongside fine antique shops. Explore the city's Roman walls to enjoy views over the Cheshire countryside.Ask our friendly staff about Holiday Inn Express Chester Racecourse's packages for discounted entry to local attractions. You can meet and mingle with friends at our bar at the end of a day's sightseeing.Please contact the hotel directly for group bookings and race day packages. ... more   less 
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Also Known As:
Holiday Inn Express Chester-Racecourse Hotel Chester

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