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“Great Location”

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Holiday Inn Express Chester - Racecourse
Ranked #17 of 44 Hotels in Chester
Norwich
Level Contributor
95 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Great Location”
Reviewed June 1, 2013

We stayed here for four nights. Easy to find on the race course and very close to city centre. Good parking. Rooms slightly small but ok. Bathroom very good with walk-in shower. Bed comfy and large flat screen tv. Breakfast free and good. No restaurant only bar. Plenty of eating places just 10 to 15 minutes walk away. Overall a good stay, we would recommend this place.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scoullar, Manager at Holiday Inn Express Chester - Racecourse, responded to this review, June 11, 2013
Dear Guest

Thank you for taking the time out to review your recent stay with us at the Holiday Inn Express, Chester race course.

I'm pleased to see you enjoyed your time with us.

Although we don't have a restaurant at the hotel we do have 3 restaurant that are part of the race course which guests receive a 10% discount at. The White Horse and 1539 are situated at the race course and The Weighing room in the city centre, all very delicious. All information can be found at reception

Again thank you for reviewing your stay and we hope to see you again in the near future

Kind regards

Steven Scoullar
Operations manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,230 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (349)
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English first
Dublin, Dublin, Ireland
Level Contributor
61 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed May 31, 2013

ideal place for trips to chester stroll up to center of chester or down to the river or cathedral all very close, many good pubs serving really nice food close to hotel, staff will advise.
have been to chester many times now have discovered holiday inn racecourse
will definately return arthur

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arthur R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scoullar, Manager at Holiday Inn Express Chester - Racecourse, responded to this review, June 26, 2013
Dear Guest

Thank you for your recent review of the Holiday Inn Express, Chester Race course

I'm pleased to see you enjoyed your time with us and that you will be returning, it's always nice to hear when a guest has experienced us for the first time and set to return.

Thank you once again for taking the time out to write the review and we look forward to seeing you again in the near future

Kind regards

Steven Scoullar
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ripon, United Kingdom
Level Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed May 31, 2013

We stayed for 3 nights and enjoyed every minute.The staff were welcoming,friendly and helpful.Always on hand to give directions and helpful information. The breakfast was hot,fresh and plenty of choice for everyones taste.Our room was clean and spacious with a lovely comfortable bed.We didnt hear noise from next door once, which was a good thing. It was a lovely few days holiday.

Room Tip: 317 over looks the Raceccourse, a fantastic view.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DAWNROPER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scoullar, Manager at Holiday Inn Express Chester - Racecourse, responded to this review, June 26, 2013
Dear Guest

Thank you for taking your time out to review your recent stay of the Holiday Inn Express, Chester Race course

I'm so delighted to see you enjoyed the time with us.

Thank you for your kind comments regarding the staff and I'm happy to see they we're always on hand and helpful, I will pass this on to the team.

I'm pleased to see you enjoyed the breakfast, we think it is very important for our guests to start their day off with a good meal and all our products are sourced from local farm and butchers

Once again thank you for your review and we hope to see you again in the near future

Kind regards

Steven Scoullar
Operations manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
co.durham
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 30, 2013

Stayed here with my 12year old son,location to shops is great.Bus station approx a 10 min walk from hotel,we went to Cheshire oaks outlet ,which is a must.Then the next day to the zoo,got discounted tickets from hotel.I felt safe in hotel,as I was travelling alone,with a child.Breakfast is what you would expect from a continental breakfast,fruit,pastries,sausages,scrambled eggs etc.overrall good experience.kirsty is a asset to this hotel

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank noahbaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scoullar, Manager at Holiday Inn Express Chester - Racecourse, responded to this review, June 26, 2013
Dear Guest

Thank you for your recent review of the Holiday Inn Express, Chester races course

I am delighted to hear you enjoyed your time with us and thank you for your kind comments regarding Kirsty our duty manager, I will pass this on to her and I'm sure she'll be pleased.

Once again thank you for taking the time out to write your review and I hope to see you again in the near future

Kind regards

Steven Scoullar
Operations manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 25, 2013

These budget hotel chains do the basics without major expense. The staff were very helpful and the position was excellent in relation to the town centre. Our room had a good view of the racecourse. Parking on site is a bonus. Beds on the hard side and must have mattress protectors which causes you to sweat. Tea and coffee making in the room. Downsides were the rail track next to the hotel so an early morning call is no problem. Breakfast was provided a DIY job. A fairly good range. The cooked consisted of sausages, beans, scrambled egg and tomatoes. No service clear up after oneself. Coffee from a machine wasn't the best. Overall a cheap stay in a good location.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Titch5656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Chester - Racecourse, responded to this review, June 13, 2013
Dear Titch5656,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding our bed and the breakfast experience. We will look into this point. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 22, 2013

The hotel is at the racecourse and about a 7 minute walk from the city centre. Chester is a very special place with lots of historic buildings and a 2 storey shopping centre. A lovely place to stay is the hotel although the beds could have better mattresses.

Room Tip: good views of the racecourse, close to city centre.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank paul g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scoullar, Manager at Holiday Inn Express Chester - Racecourse, responded to this review, May 25, 2013
Dear Guest

Thank you for taking the time to review the Holiday Inn Express Chester Racecourse.

I am delighted you enjoyed your time with us and your kind comments will be passed to the team.

Apologies for the issues with the mattress I can assure you this will be checked by Housekeeping. We are aware it is personal preference when it comes down to bed firmness and try and accommodate this as best we can offering extra padding for a softer bed or a board to make the bed firmer.

Thank you for your comments and I look forward to seeing you again.

Kind Regards

Steven Scoullar
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 21, 2013

Stayed for two nights in order to visit Chester and attend a retirement party. Great location, as a few minutes walk from Chester and plenty of parking at hotel.
The room was fine, but late at night the door did not seem very soundproof as late night returning guests could be heard quite loudly outside the room.
There was not much choice in the coffee / tea selection in the room. Breakfast was good, a fair bit of choice, but got very busy at certain times.
All in all, a convenient location, but could do with a few extras for the room.

Room Tip: Rooms facing the Racecourse seem to be quieter.
See more room tips
  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sylvia057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scoullar, Manager at Holiday Inn Express Chester - Racecourse, responded to this review, May 23, 2013
Dear Guest

Thank you for taking the time to review the Holiday Inn Express Chester Racecourse.

I am delighted you enjouyed your stay and hope the retirement party was a success.

We are very lucky with our location being within walking distance of the city centre but the right distance away from the noise of the city nightlife. We do try ensure all guests have a comfortable nights stay and are aware sometimes noise from returning guests can be an issue.We try and reduce any noise as quickly as possible and employ security on busy nights, however it is hard to manage noise caused by other guests.

We are limited to what we can place in the bedrooms due to brand standards however we have unlimited supplies of tea and coffee available from reception. All guests are also entitled to complimentary hot drinks throughout their stay served from our breakfast area 24/7.

I appreciate your comments and hope to see you again in the near future.

Kind Regards
Steven Scoullar
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Chester - Racecourse

Property: Holiday Inn Express Chester - Racecourse
Address: The Racecourse New Crane Street, Chester CH1 2LY, England
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#10 Business Hotel in Chester
#14 Romantic Hotel in Chester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Chester - Racecourse 3*
Number of rooms: 97
Official Description (provided by the hotel):
Combine good value with a great location at Holiday Inn Express Chester Racecourse, the only hotel within the racecourse's grounds.Holiday Inn Express Chester Racecourse is a completely non smoking hotel and just 5 minutes from Chester's historic city centre, putting quaint cobbled streets and an array of shops and restaurants within walking distance. Wake up to our complimentary breakfast and enjoy discounts on dinner at the racecourse's smart Restaurant 1539. You'll also benefit from complimentary onsite parking and complimentary wireless Internet in the hotel's public areas.We're a 5-minute drive from major companies in Chester Business Park, and 15 minutes from Deeside Industrial Park. You can hold training days for up to 25 people in Holiday Inn Express Chester Racecourse's 2 meeting rooms. Feel free to plan your presentation in our 24-hour self-service Business Centre.We're the closest hotel to Chester Racecourse, making us an ideal choice for your day at the races. Soak up Chester's rich history with a stroll down picturesque Watergate Street where grand Georgian buildings nestle alongside fine antique shops. Explore the city's Roman walls to enjoy views over the Cheshire countryside.Ask our friendly staff about Holiday Inn Express Chester Racecourse's packages for discounted entry to local attractions. You can meet and mingle with friends at our bar at the end of a day's sightseeing.Please contact the hotel directly for group bookings and race day packages. ... more   less 
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Also Known As:
Holiday Inn Express Chester-Racecourse Hotel Chester

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