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“Good, but not perfect - close to centre”

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Holiday Inn Express Chester - Racecourse
Ranked #17 of 44 Hotels in Chester
Sunderland
Level Contributor
482 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
“Good, but not perfect - close to centre”
Reviewed March 26, 2013

Wanted to visit the zoo and Chester itself. This seemed a good hotel. Booking online well in advance, reasonably priced & convenient

Arrived after a trip to the zoo, (not far). Sizeable car park. Staff are very helpful & pleasant. Could have likely fit 4 in one room - but we needed 5. Room were clean, but small. 3rd floor rooms showed signs of door frames having been damaged. Every thing fine - just, disconcerting. Staff keen to push the loyalty card - but fine, 10% off at the bar + benefits.Breakfast is good & plentiful. Billed as Continental but still gets a semblance of cooked english breaskfast and regardless, well worth it. We also left our car in the carpark for free during our stay. So close to the racecourse you could spit it, 5-10 mins walk to town and an array of places to eat/drink. Pity the weather was awful or we'd have walked the walls. Still, plenty to do in Chester indoors.

Stayed March 2013, travelled as a cou

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andymwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scoullar, Manager at Holiday Inn Express Chester - Racecourse, responded to this review, April 4, 2013
Dear Guest

Thank you for your recent review regarding The Holiday Inn Express Chester Racecourse.

I am delighted you enjoyed your time with us; we have a great location just minutes away from the city centre and Chester Zoo which means there is plenty to do whilst you are here.

The door frames mentioned in your review are due to be replaced shortly, but would like to thank you for bringing it to my attention.

Should you require accommodation in the near future please do not hesitate to contact me directly.

Kind Regards

Steven Scoullar
Operations Manager
Report response as inappropriate
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Rating summary
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Traveler tips help you choose the right room.   Room tips (355)
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English first
Newcastle upon Tyne, United Kingdom
2 reviews
Reviewed March 26, 2013

Stayed 2 nights and compared to other Holiday Express hotels we've staye in I was a bit disappointed in the cleanliness of the room - mould in shower tray, floor appeared to not have been vaccumed (found stones & and earring on the carpet), stains on the carpet and dust/dirt hanging from the bottom of the wall-mounted heater. Also, on check-in, we were advised that breakfast was available until 10.30am, great on the Sunday but service anded at 9.30am on weekdays hence no breakfast. General public areas of the hotel clean & tidy.
Excellent location for cit centre and ampe car parking available on site.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 507Lynne08507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scoullar, Manager at Holiday Inn Express Chester - Racecourse, responded to this review, April 4, 2013
Dear Guest

Thank you for your recent review regarding your stay with us at The Holiday Inn Express Chester Racecourse.

I am appalled to read your comments regarding the cleanliness of the hotel, these standards are not acceptable and will not be tolerated. I have passed your comments on the head housekeeper who will carry out the correct training and action required.

I am sorry you missed the breakfast on the second day however breakfast times are printed in the guest bedrooms and also on a sign in the breakfast area providing times for all guests.

I am keen to use each review to improve the hotel's product as whole making the relevant changes whilst also keeping the things our guests love. I would like to thank you for bringing these things to my attention and can assure you action will be taken immediately.

Should you require accommodation in the near future please do not hesitate to contact me directly.

Kind Regards
Steven Scoullar
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 25, 2013

It was our first w/e visit to Chester & we wanted something reasonably priced & convenient,we had all this & more here.The staff were very helpfull & pleasant,our room was clean(with a terrific shower!!The walls are very thin tho'.........!!!!!Breakfast good & plentifull(but don't leave it too late)We left our car in the free carpark during our stay,the weather was awful & we didn't manage to do all the touristy stuff we'd intended to so will return later in the year if we have a summer & would stay here again as the location was so good.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lulu47_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scoullar, Manager at Holiday Inn Express Chester - Racecourse, responded to this review, April 4, 2013
Dear Guest

Thank you for taking the time to review you time with us at The Holiday Inn Express Chester Racecourse.

I am delighted you enjoyed your stay and have rated us 5 stars, your kind comments will be passed to the team who I am sure will be thrilled.

Breakfast does get busy at weekends the later you leave it however we have since had a full refurbishment of the ground floor and more seating has been added enabling us to work with the demand well.

We look forward to welcoming you back to Chester in the summer and hope the weather is better for you second time round.

Should you need accommodation in the summer please do not hesitate to contact me directly.

Kind Regards

Steven Scoullar
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lampeter, United Kingdom
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 20, 2013

the parking was free and in the racecourse. the staff was very helpfull and the room was clean the breafast was very nice and everything was fresh . one night we did not fancy going out but the staff said no problem we can get a take a way of your to here . when the food was ready they phoned up to the room and i went down and picked it up

Room Tip: our room overlooked the racecourse exellent
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank meirion e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scoullar, Manager at Holiday Inn Express Chester - Racecourse, responded to this review, March 29, 2013
Dear Guest

Thank you for taking the time to review the Holiday Inn Express Chester Racecourse, it really is appreciated.

I believe it is important to use all reviews as a tool to improve the hotel services whilst keeping the things our guests love.

I am delighted you enjoyed your stay and your kind comments regarding the staff will also be passed on to my team who I am sure will be thrilled.

Unfortunately the Holiday Inn Express brand does not offer baths, however all rooms are fitted with power showers which receieve alot of praise from guests.

I hope you are able to visit Chester again soon, and I would love to be able to welcome you in the the near future.

Kind Regards
Steven Scoullar
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 18, 2013 via mobile

The plus points are that the room was fairly cheap, there was plenty of free parking and it was an easy walk to the shops/bars/restaurants etc. The breakfast was ok, mainly continental with a couple of hot items. The room was clean but not massive. There was no bath but the shower was very good. Staff were helpful and checking in and out was quick and efficient. The worse thing for me was that the walls were literally paper thin! We could hear people in the room opposite from us so you can imagine how loud people sounded stumbling back late to their rooms! (Seemed to be a popular choice for hen do's!). All in all it suited our needs for a one night shopping trip and I would most likely stay again if I was travelling to Chester.

Stayed March 2013, traveled with friends
Helpful?
Thank Annette O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scoullar, Manager at Holiday Inn Express Chester - Racecourse, responded to this review, April 8, 2013
Dear Guest

Thank you for your recent review of the Holiday inn Express, Chester race course.

I'm please to hear you enjoyed your recent stay with us however would like to apologise for the disturbance you had from the other guests. Our staff do regular floor walks so this should not have happened,

Thank you for your kind comments regarding the cleanliness of the rooms and helpful staff

We look forward to hopefully seeing you again in the near future

Steven Scoullar
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wetherby, United Kingdom
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 18, 2013

Just got back from a hen weekend in Chester, I didn't actually choose the hotel, so was not sure what to expect, but when I arrived to join the party I was really pleasantly surprised, the hotel is in the racecourse grounds and only a short walking distance from the city centre, the rooms were spacious and had tea and coffee facilities, the bathroom had a shower but no bath but had shampoo and cleansing wash so ideal if you forget to bring any. The very reasonable price of the room included a continental breakfast which also provided some hot food and you could get hot drinks all day complimentary, overall I really do recommend this hotel, oh and one more thing free car parking for guests.

Room Tip: Rooms on the second floor have good views of the racecourse or the cricket club
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anaconda01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scoullar, Manager at Holiday Inn Express Chester - Racecourse, responded to this review, April 8, 2013
Dear Guest

Thank you for taking the time out to review your stay at the Holiday Inn Express, Chester race course

I'm very pleased to hear that you enjoyed your recent stay with us and thank you for you kind comments regarding the rooms and breakfast.

Unfortunately the Holiday Inn Express' don't have baths like our sister hotel the Holiday Inn but I'm glad to see you enjoyed our power showers.

I'm look forward to hopefully seeing you again in the near future

Kind regards

Steven Scoullar
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hereford, United Kingdom
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed March 17, 2013 via mobile

The hotel is a few minutes walk away from the city centre so is great for shopping. We enjoyed a walk around the City Walls. Some renovation work to the reception area was being carried out whilst we stayed but it caused us minimal inconvenience. The hairdryer in the room was faulty and smelt of burning, we reported this and were given a replacement straight away. The breakfast isn't the best I've ever had but it was ok. Staff were friendly and helpful. We would stay again if visiting Chester.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HellsBells39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scoullar, Manager at Holiday Inn Express Chester - Racecourse, responded to this review, April 13, 2013
Dear Guest

Thank you for taking the time to review the Holiday Inn Express Chester Racecourse.

I am delighted you enjoyed your stay with us.

The makeover of the ground floor is now complete and is looking great.

I am disappointed to find you were not impressed with our breakfast offering; unfortunately we are unable to offer a full cooked breakfast due to brand standards. We do however offer a great continental breakfast with hot offering of scrambled eggs, sausages and baked beans. All breakfast products are of a high quality sourced locally. Our eggs are free range and sausages sourced from a local butcher.

We would love to welcome you back to Chester in the near future.

Kind Regards

Steven Scoullar
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Chester - Racecourse

Property: Holiday Inn Express Chester - Racecourse
Address: The Racecourse New Crane Street, Chester CH1 2LY, England
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#10 Business Hotel in Chester
#14 Romantic Hotel in Chester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Chester - Racecourse 3*
Number of rooms: 97
Official Description (provided by the hotel):
Combine good value with a great location at Holiday Inn Express Chester Racecourse, the only hotel within the racecourse's grounds.Holiday Inn Express Chester Racecourse is a completely non smoking hotel and just 5 minutes from Chester's historic city centre, putting quaint cobbled streets and an array of shops and restaurants within walking distance. Wake up to our complimentary breakfast and enjoy discounts on dinner at the racecourse's smart Restaurant 1539. You'll also benefit from complimentary onsite parking and complimentary wireless Internet in the hotel's public areas.We're a 5-minute drive from major companies in Chester Business Park, and 15 minutes from Deeside Industrial Park. You can hold training days for up to 25 people in Holiday Inn Express Chester Racecourse's 2 meeting rooms. Feel free to plan your presentation in our 24-hour self-service Business Centre.We're the closest hotel to Chester Racecourse, making us an ideal choice for your day at the races. Soak up Chester's rich history with a stroll down picturesque Watergate Street where grand Georgian buildings nestle alongside fine antique shops. Explore the city's Roman walls to enjoy views over the Cheshire countryside.Ask our friendly staff about Holiday Inn Express Chester Racecourse's packages for discounted entry to local attractions. You can meet and mingle with friends at our bar at the end of a day's sightseeing.Please contact the hotel directly for group bookings and race day packages. ... more   less 
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Also Known As:
Holiday Inn Express Chester-Racecourse Hotel Chester

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