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“Clean and good value for money”

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Holiday Inn Express Chester - Racecourse
Ranked #17 of 44 Hotels in Chester
Chesterfield, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Clean and good value for money”
Reviewed January 26, 2013

This hotel is in a good location. It is well equipped and the public areas are kept clean and warm. The staff are helpful, free internet and free use of safety deposit boxes.
The bathrooms are like new with big fluffy towels changed daily.Breakfast is adequate and it's free! Would definitely stay again.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jackie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,252 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (355)
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English first
Thornton Cleveleys, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 23, 2013

We booked in at the hotel for a quick wedding anniversary weekend only to be greeted by a freezing cold and quite dirty and grubby room. We asked to be moved to another room as I am 7 months pregnant and couldnt deal with the cold only to be shown an even colder room with severe road noise. When we went back to the desk for a second time, other guests were there complaining about their cold bedrooms to be only offered "an extra duvet". We moved hotels in the end.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tessasnelson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Chester - Racecourse, responded to this review, February 5, 2013
Dear tessasnelson,

Thank you for taking the time to write a review about your recent stay with us. Please accept our deepest apologies for the issues you had encountered during your stay. kindly be assured that all your comments will be looked into and actions will be taken accordingly. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spalding, United Kingdom
Level Contributor
140 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed January 22, 2013 via mobile

This may be a budget chain, but this Chester race course owned franchise is well run, with cheerful, competent staff. The room was clean, well prepared and warm. Breakfast included in the £45 rate booked through hotel dot com, was simple but fresh with the exception of a stale bread roll. I expected less, and got more. That's how to do it.

Stayed January 2013, traveled on business
Helpful?
Thank Nickit7676
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scoullar, Manager at Holiday Inn Express Chester - Racecourse, responded to this review, January 26, 2013
Dear Guest

Thank you for taking your time out to review our hotel and for your very king comments regarding the staff, and the cleanliness of the rooms.

I am sorry to hear about the stale bread roll being put out for breakfast and will warn the staff to take more care when preparing the breakfast food.

Once again thank you for your review and we look forward to hopefully seeing you again in the near future

Kind regards

Steven Scoullar
Operations manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swindon
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 20, 2013

This was quite the best hotel I've been in for years. It was clean, economical,good position in Chester, friendly staff, warm especially as it was snowing outside . We ate in recommended 1539 restaurant which was excellent too. We have never stayed in a holiday inn express before but we will again as value for money was terrific. Breakfast was continental but don't be out off by this as fresh fruit,yogurt,cereal,toast,scrambled eggs,sausages, and several types of bread were all on tap.....

Room Tip: No complaints about any rooms for us or another folk while we were there.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maureen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scunthorpe, United Kingdom
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 20, 2013

The plus side of this was the location, right next door to Chester races and as we were at a wedding party there, it was perfect. Also a 5 minute walk from the shops.
Upon arrival in our room the soap dispensers for both hand washing and shower were empty. To there credit when I rang down to reception they did bring up replacements extremely quickly. The curtains had marks on them and the carpet had quite a few stains. Not nice
The breakfast was adequate but basic and you have to queue for quite a bit to make toast whilst the rest of your food is getting cold.
Okay, but not a patch on the last holiday inn I stayed at in Gloucester

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LindaThomas45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Chester - Racecourse, responded to this review, August 14, 2013
Dear LindaThomas45,

Thank you for sharing your honest feedback. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We value your feedback as they enable us to further improve the quality and services we offer and to surpass the very high standards our guests expect.

Once again, thank you for staying with us and providing us a candid feedback.

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Llandudno, Conwy North Wales
Level Contributor
61 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed January 19, 2013

Many reviewers seem to demand budget prices but expect 5 star quality. In my opinion this hotel offers a city center location at a budget price (10 minutes walk into town, preferably past The Architect pub). When i stayed i compared prices to the local Premier Inn (not being critical of Premier Inn as i stay with them all over the country and they are usually superb) and this would have cost me an extra £14 per night without free parking and without a free breakfast. The parking is right outside the entrance and the breakfast was more than adequate. Also an ice machine is in reception and you can also help yourselves to free tea and coffee anytime in the lounge which my partner thought was great. All the staff were very courteous and polite and on departure it was so nice to be asked if we had enjoyed our stay. My only tiny niggle was that the mattress on the bed was very, very soft and i suffered with back ache for a couple of days afterwards. All in all a very enjoyable stay and would certainly return.

Room Tip: overlooking the racecourse is good and quiet.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank marko05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Midlands
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 18, 2013

Signposting to the Hotel /Racecourse through the city (from the east using the A51) was poor, the one sign we picked up on did state for the race course but specified `follow industrial estate` thereafter.
Upon arrival at the hotel (located roadside adjacent to the racecourse) customers are left to assume they should take the main racecourse entrance leading to the car park`s `checkpoint Charlie`. The very `weathered` and clearly unhappy old chap who was posted inside a (telephone box sized) cubical barked out "name" to which I duly provided supported by its phonetic spelling. The, now incandescent` gate sentry repeated "NAME"....I again provided this and explained that providing the phonetic spelling surely eliminated any uncertainty about spelling / pronounciation. He replied "well dont"
My wife and I arrived at the unattended hotel reception desk and apparently `interupted` a female employee from watching TV in the `back office`, she was clearly `non plussed with our presence but nevertheless issued swipe card and a `robotic` version of directions to the room and breakfast hours before disappearing back to `Corrieland`.

The cooked Breakfast (included in the room rate) `used` to consist of scrambled eggs, bacon, sausages and baked beans. . What sparked my curiosity in the first instance was the empty compartment at the `hotplate`.....I had asked if we needed to get up earlier in order to be in time for any (I assumed it was) bacon. but the staff member indignantly informed me that budget `cuts` meant that the bacon option is no longer provided!

Otherwise, the room was as expected for the budget venue and many other staff seemed quite pleasant / wanted to be at work to support a cordial and efficient atmosphere.

The hotel’s location is perfect for the customer who wants easy access to the lovely historic city of Chester.

For a no frills venue we would have no hesitiation to stay here again in the future …. hopefully those unhappy members of their staff will have moved on.

Room Tip: Ask for a quiet room (facing the racecourse)
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank red600man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Chester - Racecourse, responded to this review, August 1, 2013
Dear red600man,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient.

However, We’re sorry we fell below your expectation regarding customer service and breakfast experience. We will look into this point. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Chester - Racecourse

Property: Holiday Inn Express Chester - Racecourse
Address: The Racecourse New Crane Street, Chester CH1 2LY, England
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#10 Business Hotel in Chester
#14 Romantic Hotel in Chester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Chester - Racecourse 3*
Number of rooms: 97
Official Description (provided by the hotel):
Combine good value with a great location at Holiday Inn Express Chester Racecourse, the only hotel within the racecourse's grounds.Holiday Inn Express Chester Racecourse is a completely non smoking hotel and just 5 minutes from Chester's historic city centre, putting quaint cobbled streets and an array of shops and restaurants within walking distance. Wake up to our complimentary breakfast and enjoy discounts on dinner at the racecourse's smart Restaurant 1539. You'll also benefit from complimentary onsite parking and complimentary wireless Internet in the hotel's public areas.We're a 5-minute drive from major companies in Chester Business Park, and 15 minutes from Deeside Industrial Park. You can hold training days for up to 25 people in Holiday Inn Express Chester Racecourse's 2 meeting rooms. Feel free to plan your presentation in our 24-hour self-service Business Centre.We're the closest hotel to Chester Racecourse, making us an ideal choice for your day at the races. Soak up Chester's rich history with a stroll down picturesque Watergate Street where grand Georgian buildings nestle alongside fine antique shops. Explore the city's Roman walls to enjoy views over the Cheshire countryside.Ask our friendly staff about Holiday Inn Express Chester Racecourse's packages for discounted entry to local attractions. You can meet and mingle with friends at our bar at the end of a day's sightseeing.Please contact the hotel directly for group bookings and race day packages. ... more   less 
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Also Known As:
Holiday Inn Express Chester-Racecourse Hotel Chester

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