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Holiday Inn Express Chester - Racecourse
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Reviews (1,434)
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All reviewsrace courserailway linecity centrescrambled egg and beanswhite horserefurbished roomfree car parkbudget hotelfree breakfasthot drinksexcellent locationthird floorthe sofa bedshort walkyogurtwould stay againshort stay
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1,297 - 1,302 of 1,434 reviews
Reviewed May 27, 2011

Friendly and efficient check in even though it was peak time, room clean and classic holiday in express. Got racecourse view from room very nice

Wifi had issue early evening but was ok post dinner, discount to guests at racecourse restaurant and was actually rather good.

Room Tip: Ask for racecourse view
Stayed: May 2011, traveled on business
Thank Gavin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressChester, Manager at Holiday Inn Express Chester - Racecourse, responded to this reviewResponded July 8, 2011

Dear Guest

Thank you for taking the time to review the Holiday Inn Express Chester Racecourse.

It is much appreciated that you have taken the time to air your positive comments on our hotel and it is great to know you enjoyed your time with us.

I am sorry to hear about the issue regarding the Wi-Fi and glad to hear it was resolved for you straight away. At present we are looking to install boosters for our Wi-Fi and hope this will improve our high speed free wi-fi in all areas of the hotel.

I shall also make sure your comments are passed on to our Restaurant 1539 as I am sure they too will be happy with the positive comments.

Once again thank you for choosing the Holiday Inn Express Chester Racecourse.

We hope to see you again soon.

Should you need any accommodation in the future please do not hesitate to contact me directly.

Kind Regards

Steven Scoullar
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 22, 2011

Right next to the racecourse and on the periphery of the city centre, this Holiday Inn Express is conveniently located. A large free car park for hotel guests was a good bonus too. The whole place was light and airy, and the staff were efficient and friendly. The reception opened out onto a lounge area, that doubled as a bar area in the evening, which was open until 2.00am. To the rear of this area is where we had breakfast which featured a good range of items including danishes, cereals, fruit juice, toast, sausages and scrambled egg, as well as an endless supply of coffee. As standard breakfasts go, it was fairly impressive. The room itself was warm and clean, and well furnished, nothing fancy but as I was only here on stag-do, it didn't matter. I was pleasingly impressed with this Hotel and would definitely use it if I visited Chester again.

  • Stayed: January 2011, traveled with friends
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1  Thank Timerobot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressChester, Manager at Holiday Inn Express Chester - Racecourse, responded to this reviewResponded July 8, 2011

Dear Guest

Thank you for choosing to stay at The Holiday Inn Express Chester Racecourse.

I hope you enjoyed your stag- do?

We appreciate our guests taking the time to review the hotel and always happy to use the review to learn from and also maintain the standard our guests love.

Your positive comments will be passed onto the team and I am sure this will maintain the high morale our team have at the Holiday Inn Express at Chester Racecourse. It is great to know the hotel can cater for all guests whether families, corporate guests, couples and stag-dos.

The hotel refurbishment scheme is always on going and we have recently installed 32" flat screen televisions in all of our double bedrooms and 26" flat screen televisions in our Twin rooms. We have also recently improved our breakfast offering which now includes cheese portions, bread rolls and baked beans.

We look forward to seeing you on your next visit to Chester.

For any assistance on you next booking please do not hesitate to contact me directly.

Kind Regards

Steven Scoullar
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2011

Booked through laterooms and got a good deal for the food and drink festival held at chester racecourse over Easter. Have to say I wasnt at all disappointed and didnt realise we would be so close to the city centre aswell. Our room was very clean, maybe a little small for the 4 of us but i was expecting that and the beds were very comfortable. Mini easter eggs on my daughters pillows were a lovely touch. We had breakfast included which was described as a continental breakfast. Seeing as I dont eat cereal or pastries I wasnt expecting to eat anything so I was delighted to find sausages and scrambled eggs and not the powdered rubbery tastless egg variety either - they were yummy. Staff were happy for us to leave our car in the car park for the day on the morning of our departure and were keen to know we had been happy with our stay (if only more hotels were as concerned). Chester was lovely and we will be returning for the festival again nxt year - wouldnt hesitate to rebook us into this hotel. I dont know what more people want from a 3 star hotel, it was ideal.

  • Stayed: April 2011, traveled with family
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Thank RiggersBlackpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressChester, Manager at Holiday Inn Express Chester - Racecourse, responded to this reviewResponded July 8, 2011

Dear Guest

Thank you for your recent review on The Holiday Inn Express Chester Racecourse.

It is great to hear you enjoyed your stay with us during the Easter period and glad you enjoyed the chocolate eggs. It is always great to see that a guest has taken the time to send a positive review.

We look at all reviews and learn from them and ensure we make the correct amendments whilst also keeping the things our guest love.

I am glad you enjoyed our breakfast offering and you may be glad to know when you stay next year we have now introduced cheese portions, bread rolls and baked beans.

We look forward to welcoming you back to Chester next year.

For any assistance booking for 2012 please do not hesitate to contact me directly.

Kind Regards

Steven Scoullar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2011

Holiday Inn Epxress Chester racecourse is excatly like any other holiday inn express. Rooms are standard but good and roomy enough. Shower is ok but a bit smallish. Breakfast is poor, with basically some continental breakfast offerings and some overcooked scrambled egg.

Location is excellent as it is next to the racecourse, within easy walking distance of the centre and great parking space. Therefore it has not the usual disadvantages of other hotels in Chester.

Disadvantage is that the hotel is next to the railway, therefore trains start waking you up if you happen to be at the wrong side of the hotel. Please ask for a room not next to the railway!

Room Tip: There is not a best room
  • Stayed: April 2011, traveled on business
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Thank worldtravellerTom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressChester, Manager at Holiday Inn Express Chester - Racecourse, responded to this reviewResponded July 8, 2011

Dear Guest

Thank you for your review on the Holiday Inn Express Chester Racecourse.

We are always happy to read our reviews and use them to make improvements and also maintain the things our guests love. I would like to thank you for your positive comments and also for the constructive criticism.

We seen there was an issue with our scrambled eggs and have now changed the way in which we cook and present our eggs as well as introducing cheese portions, baked beans and bread rolls. Unfortunately brand standards prevent us from serving a full cooked English breakfast.

We always try and allocate rooms away from the railway tracks as we are aware that their may be noise from the occasional train, however occupancy levels don't always allow this. All requests are also accommodated to our best ability.

Once again thank you for your comments and should you require any accommodation in the future please do not hesitate to contact me directly.

Kind Regards

Steven Scoullar
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2011

Fab location right next to Chester racecourse & just outside city walls with only a 5 minute walk to the centre. Managed to get a really good deal (due to time of year) but would happily pay full going rate. Stayed just one night but room was clean and comfortable and a hearty breakfast was included. Recommended.

  • Stayed: January 2011, traveled as a couple
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Thank PGTIPS65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressChester, Manager at Holiday Inn Express Chester - Racecourse, responded to this reviewResponded July 8, 2011

Dear Guest

Thank you for choosing to stay with The Holiday Inn Express Chester Racecourse.

We are always happy to see our guests recommending our hotel to others and that the current guests like yourself are happy with what we offer.

I hope the next time you visit Chester or the surrounding areas you will choose to stay with us again.

For any assistance booking in the future please do not hesitate to contact me directly.

Kind Regards

Steven Scoullar
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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