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Grosvenor Pulford Hotel & Spa
Ranked #7 of 45 Hotels in Chester
Certificate of Excellence
Reviewed May 9, 2014

I booked 3 rooms in total for our stay on thursday 8th may,it was an overnight stay as we attended chester races(ladies day). I have been overwhelmed with the high level of customer service that this hotel provides,from the initial reservation by telephone,email replies etc.,. On arrival the reception staff (Michael and Hayley) were most helpful. The supervisor in the coffee bar and breakfast room, very friendly and helpful. The staff in nelsons bar......in fact everyone was fab..... Well done and thank you.........the rooms were immaculate,cant wait to go back ....

Room Tip: Just book and go,you wont be disappointed.
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  • Stayed: May 2014, traveled with family
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1  Thank Chris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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821 - 827 of 1,677 reviews

Reviewed May 8, 2014

The Grosvenor hotel Pulford on the border of Wales enroute to Wrexham. We have had many business meetings here and his / her lunches in this hotel. Maybe the reason for this business venue was that my ex boss lived around the corner in Pulford & he probably worked a discount.
Hotel service is usually very good & the staff accommodating. "Thank you The rooms are okay without being in the top draw bracket. The Grosvenor is in a good location ideal hotel for heading into North Wales for those who are travelling from further afield. Can be quite lively if there is a football match on in the bar, thankfully the season is nearly over. The local Grosvenor garden center is just minutes away back towards Chester on the same road on the right & worth a visit, the tea room is okay. Anyway the hotel is recommended & scores GCD "7/10"
Best Regards GCD

Room Tip: The rooms are okay without being in the top draw bracket.
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  • Stayed: December 2013, traveled on business
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1  Thank Gee D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2014

We stay here at the end of March by chance as it was a last min booking. And by were we happy the moment you arrived the feeling and amsphore is brilliant. As for the restuarant staff there were super could of not fault one thing from the serives to the food to the quaility!!!!

We have booked this again for the 9th May for my Birthday along with a spa treatment and I am so looking forward too it.

Room Tip: We were lucky as we got a room at the back of the hotel which was over looking the beauiftul gardens
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  • Stayed: March 2014, traveled as a couple
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1  Thank Natalie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2014

I couldn't be happier with this hotel me and my girlfriend stayed on the 4/5/14 for the night,our room was amazing we went the Nelson for lunch which was so nice and then went Ciro's brasserie for our evening meal which was the carvery which was beautiful, the grounds around the hotel are simply beautiful! we have already booked to go again in July couldn't fault this hotel wish I could give it more than 5 stars.

  • Stayed: May 2014
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1  Thank Terry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 5, 2014

My husband and I have stayed here a couple of times in the past in the beautiful bridal suite (please see reviews).

We often pass the hotel and my husband sometimes has business lunches here.

We popped in for dinner today (5th May) and the staff just get ruder and ruder. The man at the bar couldn't even raise a smile, the waiter was beyond aloof, and the girl on the bar on the way out was horrendous. I asked where the toilets were, and she just stared at me, it was just strange! She eventually (begrudgingly) told me. Bizarre behaviour.

Not much of the menu for a veggie, but I had the mushroom risotto which was beautiful- portion was HUGE. The biggest risotto portion I have ever had, and one of the nicest.

My husband had a huge (and he said delicious) prawn salad. Food was quick and reasonably priced.

Just such a shame that they have such rude staff. Won't visit here again.

  • Stayed: May 2014, traveled as a couple
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3  Thank seahorsesparkle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2014

Enjoyed a spa day with two friends last week which included afternoon tea. The spa is the nicest one I've been to and the afternoon tea was beautiful, needed a few more sandwiches though instead of so much cake. We all had a facial and back massage which were lovely, the therapist was fab! My only criticism is that in the relaxation room there are only 4 beds so when there was about 12 people wanting a rest after lunch, we couldn't find anywhere to go. The fresh fruit and water was a lovely tough though. Would definitely return.

  • Stayed: April 2014, traveled with friends
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Thank ninared
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2014 via mobile

Visited here with my family a few weeks ago for dinner. We went to Nelsons bar as we had only ever tried the Brasserie, and wanted to try the bar. The food was excellent, there wasn't that much choice but there is something for everyone.

It's just the rude and unwelcoming staff that ruined it. It created an uncomfortable atmosphere and we felt like we weren't welcome as we weren't hotel guests.

We will certainly stick to the Brasserie in future.

Stayed: April 2014
6  Thank slj147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grosvenor Pulford Hotel & Spa

Address: Wrexham Road, Chester CH4 9DG, England
Location: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Chester
#3 Business Hotel in Chester
#3 Spa Hotel in Chester
#5 Romantic Hotel in Chester
#5 Luxury Hotel in Chester
Price Range: $99 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grosvenor Pulford Hotel & Spa 4*
Number of rooms: 73
Official Description (provided by the hotel):
The award winning Grosvenor Pulford Hotel & Spa with its beautiful 19th Century original building has been tastefully and expertly extended to incorporate a vast range of facilities and accommodation. Nestled in the Cheshire countryside this hotel is ideally located just a five minute drive from Chester's historic city centre, yet a stone's throw from the border of Wales. Privately owned, this four star hotel offers 73 bedrooms all with en-suite facilities, while two restaurants provide guests with a choice of dining. The AA Rosette awarded Ciro's Brasserie is a magnificent Mediterranean themed restaurant specialising in modern European cuisine cooked using fresh, seasonal, local produce, while Nelson's Bar, the hotel's gastro-pub offers traditional ales and a wide selection of bar meals. Within the hotel is also Spa by Kasia, the North West's most exclusive and opulent spa. This luxury retreat offers 6 indulgent treatment suites, 3 relaxation rooms, a couple's VIP suite, traditional Hamman, Roman style swimming pool, Jacuzzi, steam room, sauna, gymnasium, outdoor tennis court, Spa Boutique, Spa Eatery, and the unique and stunning Asian Sensory Garden. This welcoming hotel, with its stunning backdrop of the welsh mountains, is the perfect base from which to explore the beauty of Wales, Cheshire, the famous Roman city of Chester and The Wirral. There is an abundance of local attractions in and around the surrounding area, which include Chester Cathedral, Chester Race Course, Chester Zoo, Blue Planet Aquarium, McArthur Glen Designer Outlet, Beeston Castle, Castles of North Wales, Tatton Park, Ness Botanical Gardens and many more! The hotel offers ample free parking and complimentary internet access throughout and is easily accessible from the motorway network A55, M53, M56 and M6, and the international airports of Manchester and Liverpool. ... more   less 
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Also Known As:
Grosvenor Pulford Hotel Chester
Grosvenor Pulford Hotel And Spa
Grosvenor Pulford Chester
Hotel Grosvenor Pulford

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