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Mercure Chester Abbots Well Hotel
Ranked #29 of 45 Hotels in Chester
Reviewed January 20, 2014 via mobile

Me and my wife stayed here for two nights saturday and sunday.We arrived to a big car park and the hotel looks good from the outside.We went inside to check in, we checked in later than we normally would about 6ish.Anyway very close to reception is the bar area with a big screen which had the football on.It was very busy almost chaotic but it was saturday night so we didn't think too much of it.We walked to our room which was on the bottom floor and when we went in we was horrified it was small and dark and there was noice coming from everywhere.The walls are paper thin and we could hear people arguing from other rooms and people constantly walking up and down the corridor and kids everywhere running riot, it was a hell hole.We put the tv on to try and drown out the noice but the tv was unresponsive and slow.We considered taking our things and checking straight back out but instead we explained the situation to the girl on reception and to her credit she was understanding and most helpful and found us another room which was much much quieter and bigger and brighter too and the tv worked properly! This saved me giving this hotel a bad rating as we enjoyed our stay in the new room.We ordered room service which took just short of an hour to come not too bad.The food was very nice but we didnt eat here the 2nd night because in my opinion the price of food and drink at this hotel is too high.I think maybe they feel they can justify the high prices cos its a four star hotel but its only the hotel features like the swimming pool which allows this hotel to be four star because the rooms are not 4 star quality even the second room we was moved to was no better than what you get at a Premier Inn.Steak and chips here is £20 you can walk 2 minutes down the road and there is a harvester pub where you can buy the same meal for about £14 and the drink prices there are about £2-3 cheaper.On the plus side i can't fault the staff here as every member of staff we spoke to was friendly and helpful.Overall not a bad stay in the end although I would stay at a Premier Inn before here next time cos its quieter and food prices are more reasonable.

  • Stayed: January 2014
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1  Thank Daniel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded January 20, 2014

Dear Guest,

Many thanks for your constructive feedback regarding your stay at the hotel.

Regards

Chris Hull

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,034 - 1,040 of 1,624 reviews

Reviewed January 18, 2014

I stayed in this hotel for one night. I was very impressed with the hotel, the staff where so helpful. After we booked in we went and found the spa and was impressed by the swimming pool and steam and sauna room, it stayed open until 9pm which I feel is late enough for anyone.
In our room we had plenty of tea, coffee milk etc, the room was bright and airy, warm but not stuffy. The beds where very comfortable.
Thank you for an enjoyable weekend.

Room Tip: I stayed in room 229 it was a studio room as I travelled with my son, it was very quiet so a good ni...
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  • Stayed: January 2014, traveled with family
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1  Thank Happydays218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded January 20, 2014

Dear Guest,

Many thanks for your kind feedback regarding your recent stay. We look forward to welcoming you back soon.

Regards

Chris Hull

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2014

The hotel itself was an ok location about a 45 minute walk from the centre and the room itself was exactly what you pay for, had everything you need and couldn't really fault it. Never had much dealings with the hotel staff during my stay.

However following the stay we had noticed we had left an item of clothing behind around 4 hours after and when i attempted to contact the hotel to see if there was a possibility of retrieving it, i came across an issue of actually speaking to the hotel. the number promoted on the website repeatedly diverts you to the leisure centre even when clearing stating in the options no.4 is leisure centre and no'5 for any other queries when selecting no'5 the man simply stated he works in the leisure centre so is unable to assist but provided me with a different contact number. this number then led me to the exact same problem causing me to speak to the same individual again. He then said he would pass a message to the correct member of staff and took my contact number to phone me back and no such call then happened.
again the next day (24 hours later) i phoned yet again to query and of course went through to the same man working in the leisure centre who apologised and again said he will ensure a member of staff phones me back to which still has not happened.

  • Stayed: January 2014, traveled as a couple
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Thank 276joe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded January 20, 2014

Dear Guest,

I apologise for the service received after your stay at the hotel, please be assured that this will be addressed with the team.

Regards

Chris Hull

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2014

Recently stayed here for a friends wedding in the local area- wanted something accessible to Chester yet not too expensive.
Good location, just off the M56. Efficient and friendly checkin. Room (double) compact but clean and comfortable. HD TV, tea / coffee, shower/ bath with plenty hot water, free WIFI in room.

A couple of things to bear in mind:
My room had no net curtains, seemed to be the only one, so had to close blinds for any privacy
Room was quite gloomy! Only a couple of low wattage lights -would make it difficult if you wanted to read etc in the evening when it's dark. Bathroom was much brighter though! Will have to bring my own lamp one of these days!

As noted by other reviewers the floors are rather squeaky! Not much a problem for me as it was quiet but had it been busier it may have been annoying, or if there were 2 people in the room. Not sure if this effects the whole hotel, I would ask for a room on the upper floor though

Likewise walls are very thin, would be a problem if you are a light sleeper- I could hear someone snoring in an adjacent room!

Plenty of wall sockets which was good if you have phones/ laptop to charge

Overall very impressed. Didn't get chance to test out the health centre, will definitely choose again if I could get a similar rate.

  • Stayed: January 2014, traveled solo
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Thank padprod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded January 22, 2014

Dear Guest,

Thank you for your feedback regarding your recent stay.

Regards

Chris Hull

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2014

Lovely hotel. Clean, friendly with excellent cuisine. Great friendly staff. Nothing too much trouble!
Huge comfortable beds in the rooms and nice decor! Overall a lovely hotel I highly recommend! Large free car park and drop off zone for loading/unloading and disabled access with ramps inside!

  • Stayed: January 2014
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Thank gkminirock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded January 17, 2014

Dear Guest,

Many thanks for your kind comments regarding your recent stay at the hotel, we have recently upgraded the quality of the beds and are pleased that you recommended the hotel. We look forward to welcoming you back soon.

Regards Chris Hull

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2014

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank Kerry H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded January 14, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 11, 2014 via mobile

Even so of winter deal.

Gym and pool closed earlier than stated on website on the Saturday night. Ie 2000hrs instead of 2130hrs meaning a very rushed swim.

Breakfast not worth the pre-paid £10 pp per morning as bacon was very tough as if it was left out for hours, hairs in mushrooms & breakfast wasn't even warm.

Beauty treatments have to be made in advanced to which we wasn't made aware of. So due to asking on the Saturday and leaving on the Sunday we were left with no option to have spa treatment. As a 4* hotel there should be beauty therapists on site not working on freelance and on order surely?

Rooms were ok, not many storage options. Corridor floors very squeaky.

Stayed: January 2014, traveled as a couple
Thank trw01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded January 14, 2014

Dear Guest,

Many thanks for your feedback regarding your stay at the hotel.
I apologise that we did not meet your expectations.

Regards

Chris Hull

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Chester Abbots Well Hotel

Address: Whitchurch Road | Christleton, Chester CH3 5QL, England (Formerly Ramada Jarvis Hotel)
Location: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Chester
#12 Business Hotel in Chester
#14 Luxury Hotel in Chester
Price Range: $76 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Chester Abbots Well Hotel 4*
Number of rooms: 126
Official Description (provided by the hotel):
Modern Hotel in spacious grounds located in quiet suburb overlooking famous Abbots Well. ... more   less 
Reservation Options:
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Also Known As:
Ramada Chester
Chester Ramada

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