We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“good base for family”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Mercure Chester Abbots Well Hotel
Ranked #28 of 45 Hotels in Chester
Reviewed September 4, 2013

I booked 3 rooms for 3 generations of family as a base to visit Chester followed by a day at the zoo. After reading reviews I phoned the hotel to ask for refurbished rooms and were given rooms on the first floor, (if you decide to do this try 01244 332121 and you should get direct to the hotel, the central reservation office was useless and kept giving me wrong numbers} the rooms were fine but typically corporate ,i.e fixed shelves and overhead lights rather than bedside tables and lamps etc but the beds were comfortable and it was clean, I found it strange there was no guest information book, i.e how to dial another room, work TV, information on WiFI, info on spa etc. When I rang reception to ask for one they simply said they didn't have any! The hotel was very quiet probably as it was a Sunday which suited us fine but there was no-one on reception to book us in and when someone did appear she couldn't manage a smile, likewise when we wanted to book taxis, no one around. However the location is great, we booked 2 taxis which cost £5 each o take us to the amphitheatre and it was easy to drive to the zoo, the pool was fine and the children enjoyed a swim late afternoon. We decided not to eat in the hotel and walked to the Harvester along the road which was a good choice for a family, although it was busy and we had to wait for a table. Breakfast at the hotel was fine, pretty much what you would expect, self service with plenty of choice and a very cheerful and helpful waitress, one of the few members of staff we saw! So would I stay again? Yes for this type of family base at the right price, If I wanted a luxury break with my husband I would chose somewhere more individual and expect to pay at least twice the price so it depends what you want but as a base the location is great

Room Tip: phone ahead and specify any requirements
See more room tips
  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lottie-grace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded September 9, 2013

Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future. For future information the Guest Service Directory is now interactive and on the television as a green initiative.

Why not follow us on twitter @mercurechester or like us on Facebook at ‘Mercure Chester Abbots Well’ for special offers and information.

Yours Sincerely

James Lake

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,544)
Traveler rating
Traveler type
Time of year
Language

1,047 - 1,053 of 1,544 reviews

An Accor traveler
Lancaster, United Kingdom
Reviewed September 3, 2013

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded September 13, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 3, 2013 via mobile

A hotel which provides free WiFi is a plus. Breakfast is always excellent and fresh. A 30 minute walk to the City Centre. The receptionists are not always friendly. They should smile more.
The garden at the back of the restaurant is really pleasant and you are bound to see a visiting hare running through the brush.
I didn't have any hygiene issues, bathrooms and toilets were always cleaned.

  • Stayed: June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Linda Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded September 4, 2013

Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Why not follow us on twitter @mercurechester or like us on Facebook at ‘Mercure Chester Abbots Well’ for special offers and information.

Yours Sincerely

James Lake

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2013

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank djw1005
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded September 3, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 1, 2013 via mobile

So I come here for a wedding and everything to do with the wedding was amazing!

We had a room here which luckily we was the first door on the first floor so we started off happy.

The room was small not worth £60.

Had very basic layout and facility's.

Was woken up by hovering at 3:30am.

Drinks prices are crazy. £5 for a pint, £8.40 for a ameretto and coke.

Breakfast was ok. Standard stuff, coffee, fry up, toast.

The place looks fab! Can't fault anything design and style wise other than the room.

Great staff and friendly service.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Darren-claringbold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded September 2, 2013

Dear Trip Advisor

Thank you for taking the time and trouble to post your feedback on Tripadvisor following your stay at the Mercure Chester Abbots Well Hotel.

I was pleased to read that you found the hotel to be suitable for you, but disappointed that on this occasion we did not exceed your expectations. I have noted your constructive criticism as your feedback is very important to us as we continue in our search for excellence.

I do hope that you will return to the Mercure Chester Abbots Well Hotel in the near future.

Yours sincerely
James Lake

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2013 via mobile

Stayed at this hotel for 2 nights. Had a wonderful time, lovely tidy room and very attentive staff! Breakfast was lovely and a lot to choose from. The pool, jacuzzi and sauna were great to use and topped off our stay. Wouldn't go anywhere else to stay in Chester it's the perfect location as its only a 5 minute drive from the city centre!

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Sammy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded September 2, 2013

Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Why not follow us on twitter @mercurechester or like us on Facebook at ‘Mercure Chester Abbots Well’ for special offers and information.

Yours Sincerely

James Lake

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2013 via mobile

Stayed here with my wife in August. Check in was very quick and efficient , we had a room on the ground floor near to reception which was recently re decorated and although not overly large it did the job ! We had dinner on both nights of our stay and were looked after by phil and clara . Food was delicious and the staff were very friendly. We mentioned to phil that we were thinking about visiting the mercure in Leeds and when we woke up in the morning he had left us the hotel information under our door, thank you ! Breakfast was very nice - lots to choose from and hot food ! We look forward to visiting again soon !

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Ramblerdavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded September 2, 2013

Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Why not follow us on twitter @mercurechester or like us on Facebook at ‘Mercure Chester Abbots Well’ for special offers and information.

Yours Sincerely

James Lake

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Chester hotels
2.0 mi away
Crowne Plaza Chester
Crowne Plaza Chester
#10 of 45 in Chester
1,699 reviews
1.5 mi away
Hallmark Hotel The Queen, Chester
3.2 mi away
Holiday Inn Chester South
Show Prices
Show Prices
Show Prices
5.7 mi away
Grosvenor Pulford Hotel & Spa
1.5 mi away
Doubletree by Hilton Chester
1.9 mi away
ABode Chester
ABode Chester
#16 of 45 in Chester
2,134 reviews
Show Prices
Show Prices
Show Prices

Been to Mercure Chester Abbots Well Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Chester Abbots Well Hotel

Address: Whitchurch Road | Christleton, Chester CH3 5QL, England (Formerly Ramada Jarvis Hotel)
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Chester
#12 Business Hotel in Chester
#13 Luxury Hotel in Chester
Price Range: $73 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Chester Abbots Well Hotel 4*
Number of rooms: 126
Official Description (provided by the hotel):
Modern Hotel in spacious grounds located in quiet suburb overlooking famous Abbots Well. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, ACCOR, Expedia, Priceline, TripOnline SA, Orbitz, Travelocity, Evoline ltd, Cancelon, HotelQuickly, Hotwire and Cheap Tickets so you can book your Mercure Chester Abbots Well Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ramada Chester
Chester Ramada

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing