We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“"Mini Short Break"” 5 of 5 bubbles
Review of Mercure Chester Abbots Well Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Mercure Chester Abbots Well Hotel
Ranked #27 of 45 Hotels in Chester
Southport
Level Contributor
104 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“"Mini Short Break"”
5 of 5 bubbles Reviewed March 20, 2013

"We arrived in Chester by Train from the station to the Hotel we took a taxi (about 2 miles) and cost £6. On arrival at Reception we had a very warm welcome, a member of the team went to check our room prior to giving us the key. Our room was a studio room 121 a lovey clean twin bedded room as reqested. A good size bathroom clean and well stocked with the normal items, shower gel/shampoo etc. The mini break included dinner on the first night which was excellent very enjoyable. After a good nights sleep we had lovely breakfast with a very good choice of food available. After a short time we decided to have a swim and sauna in the leisure spa included in the package which was also very enjoyable. The 3 days went so quickly and would like come again without doubt. Thank you to all the team making our stay great look forward to our next stay.

Room Tip: Our room was on the ground floor and was very quiet would recommend room 121 if you like a twin bedd...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VanClomp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, March 22, 2013
Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Yours Sincerely

James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,368 reviews from our community

Traveler rating
    339
    479
    319
    144
    87
See reviews for
221
704
32
126
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (281)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Chester, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 19, 2013

Chef Adam's cooking was exceptional. We were fortunate that Adam come into the restaurant to talk to us, and his enthusiasm for his job was outstanding. The service was top quality thanks to the staff on duty at the time: Yvette Black, Laura Brown, Anthony Woolley.
In addition, we regularly use the spa and can highly recommend it.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank RamblerCaroline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, March 22, 2013
Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us and particularly the customer service you received from Adam, Anthony, Yvette and Laura, please be assured that I will pass your kind comments onto them and the remainder of the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Yours Sincerely

James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
96 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed March 18, 2013

There were over 100 of us at dinner at the Abott's Well Mercure Hotel and they coped seamlessly with us. We were not paying very much and the food was as good as could be expected at the price. Our room was clean and comfortable with all the facilities we could expect and the reception staff were polite and welcoming. Perhaps the most impressive staff were the bar staff who were willing to serve drinks until 4 in the morning when the stragglers were still there. The breakfast was outstanding. I would recommend this all as good value for money.

  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Shirley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, March 19, 2013
Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Yours Sincerely

James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
1 review
5 of 5 bubbles Reviewed March 17, 2013

It was second time when we had a party in a hotel.Would like to Thank Mr. Goodman for excellent service, everything was so well organised, room was beautifully decorated, food was fantastic, staff was very helpful. Well done, Mr.Goodman!!

  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
Thank jbazenova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, March 19, 2013
Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us and particularly the customer service you received from Phil, please be assured that I will pass your kind comments onto him and the remainder of the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Yours Sincerely

James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed March 15, 2013

We stayed for a weekend at the Mercure and I can confidently say that our stay was very pleasant. Check in was fast, staff were polite, the hotel bar was perfectly fine and so was the breakfast buffet. Our room was spacious enough for a 2 night stay and the bed very comfy. Overall I would not rate this hotel a 4 star property but more a 3 star. The rooms don't have a wardrobe which is very unusual. There are obvious signs of wear and tear everywhere and in general it lacks the sophistication of a four star, nevertheless a pleasant place to stay.

  • Stayed March 2013
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank baccig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, March 16, 2013
Dear Trip Advisor

Thank you for taking the time and trouble to post your feedback on Tripadvisor following your stay at the Mercure Chester Abbots Well Hotel.

I was pleased to read that you found the hotel to be suitable for you, but disappointed that on this occasion we did not exceed your expectations. I have noted your constructive criticism as your feedback is very important to us as we continue in our search for excellence.

I do hope that you will return to the Mercure Chester Abbots Well Hotel in the near future.

Yours sincerely
James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
219 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
4 of 5 bubbles Reviewed March 15, 2013

I must admit that it was hard to rate this hotel has I have mix feelings about it.
I gave it 4 out of 5 because the most important thing is the accommodation which looked very nice, modern and comfortable. Everything was cleaned and all the toiletries, towels and coffee/tea tray needed were there.
It is not a central hotel but as we traveled and moved around by car that was not a problem to us at all and the little health club which includes a small swimming pool, a steam room,Turkish bath and a jacuzzi was a plus to us. It was indeed nice after a 4 hours drive to be able to relax there. This health club facilities are not exactly new and the swimming pool could be updated but it is not an urgent or serious matter, not for us anyway.

The staff, in general, is nice and polite but I felt that most of them were speeding up when providing information. Our impression (I traveled with my husband) was that they weren't very keen on spending a bit of time with customers to explain whatever customers might needed.That can be confusing sometimes as people might not understand all the information given and we felt that there was no room for the same questions or doubts. ( I must underline that the hotel was not busy when we stayed there.)
The biggest exception was the staff at the buffet breakfast room. The waiter in service was indeed helpful, nice, polite and all at a normal pace that made us enjoy a relaxing breakfast time. I made a mistake with my coffee and he quickly ordered a new one. Very professional.

We decided to have the buffet breakfast but that was a mistake. Staff in here are very helpful but the food was terrible! Some cereals, some fruits, some bread, butter and jam but no cheese. I appreciate a good continental breakfast so for me it was a bit disappointing. Then you have a n option of coffee, tea and some juice or milk you can add.
There are also a few breakfasts that you can order such as English breakfast or eggs Benedict. We went for the eggs Benedict. It was awful! The eggs were indeed boiled. Too much I would say. The sauce was not appropriate either. Nothing that looked like Dutch sauce.
Considering that we ordered a pizza and a few others snacks and drinks the night before and the pizza was one of the worse we have had in a long time I must say that this is definitely not the place to eat.The lack of presentation of the meal we ordered through room service let us down. Everything was a no when it comes to food.

There is also a bar. We tried the bar but since there was no music, only the telly with news we gave up. The atmosphere was just not right to us. The restaurant where breakfasts also happen is a lovely room, cozy and well decorated.

Once inside the room you have TV, a few (not many) movies you can buy and surfing on the internet will cost you around £4.00. Pretty much everything is an extra... extra for the breakfast, extra for the movies or specific tv channels, extra for wifi.

As I wrote before, mixed feelings... but the essential is all there. It's just a matter of what is more important for you.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank DesertChicGy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, March 16, 2013
Dear Trip Advisor

Thank you for taking the time and trouble to post your feedback on Tripadvisor following your stay at the Mercure Chester Abbots Well Hotel.

I was pleased to read that you found the hotel to be suitable for you, but disappointed that on this occasion we did not exceed your expectations. I have noted your constructive criticism as your feedback is very important to us as we continue in our search for excellence.

I do hope that you will return to the Mercure Chester Abbots Well Hotel in the near future.

Yours sincerely
James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dolgellau, United Kingdom
Level Contributor
94 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed March 15, 2013

Stayed at the hotel on a KGB deal and was delighted with our choice.The proximity of the Park and Ride (next door) make the location splendid for those who wish to be close to the city centre but do not want the hassle of searching for parking and finding one's way around. The hotel is set in pleasant gardens, away from the busy main road and is therefore peaceful and quiet. The interior public areas are well planned, clean, warm and comfortable and the staff in Reception and in the dining room are delightful and helpful. Our breakfast was tasty and the choice was good, but not wonderful. We would have prefered warmer food but that is one of the penalties of having a self-serve breakfast, I assume. Our two dinners were excellent, tasty and hot and the choice from our allowance was fair. Our room was warm and comfortable although a touch smaller than I would have chosen. Free Wifi was welcome and the bathroom contained a good shower. I used the cardio room at the Seb Coe Health Centre where there was a fairly reasonable range of equipment (about 10 pieces) which functioned well. The room is quite small and can feel claustrophobic when full. Altogether this is a hotel I would be happy to recommend.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank meopi76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review, March 16, 2013
Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com

I was delighted to read that you once again enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Yours Sincerely

James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Chester hotels
1.9 mi away
Abode Chester
Abode Chester
#18 of 45 in Chester
4.0 of 5 bubbles 1,963 reviews
2.0 mi away
Crowne Plaza Chester
Crowne Plaza Chester
#11 of 45 in Chester
4.0 of 5 bubbles 1,556 reviews
1.5 mi away
Doubletree by Hilton Chester
Show Prices
Show Prices
Show Prices
5.7 mi away
Grosvenor Pulford Hotel & Spa
1.5 mi away
Hallmark Hotel The Queen, Chester
1.6 mi away
The Mill Hotel
The Mill Hotel
#12 of 45 in Chester
4.0 of 5 bubbles 1,235 reviews
Show Prices
Show Prices
Show Prices

Been to Mercure Chester Abbots Well Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Chester Abbots Well Hotel

Property: Mercure Chester Abbots Well Hotel
Address: Whitchurch Road | Christleton, Chester CH3 5QL, England (Formerly Ramada Jarvis Hotel)
Location: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Chester
#12 Business Hotel in Chester
#13 Luxury Hotel in Chester
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Chester Abbots Well Hotel 4*
Number of rooms: 126
Official Description (provided by the hotel):
Modern Hotel in spacious grounds located in quiet suburb overlooking famous Abbots Well. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR and Travelocity so you can book your Mercure Chester Abbots Well Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ramada Chester
Chester Ramada

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing