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“A huge disappointment.”

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Mercure Chester Abbots Well Hotel
Ranked #29 of 45 Hotels in Chester
Reviewed July 22, 2012

We had stayed in Mercure hotels before and thus figured this would be a safe bet. As soon as we pulled into the car park and were faced with a grimy two storey flat-roofed 1970s style building we knew we had made a mistake. We have uploaded some photos of the hotel.

We were assigned a ground floor room (162 I think) where the windows were warped such that when closed there was a gap at the top letting through a draught and all the noise of the nearby main road. We asked to change and were told that there was no alternative room available until the next day. There is no way we would have been the first guests to point the window issue out and no reputable hotel would put guests into such a room. After both experiencing a terrible night's sleep, we changed the next day to an upstairs room. It was clear that the room we were initially given was sub-standard and that we were not happy with it. We did not kick up a major fuss but the fact that no real apology was given or concession on the room rate made seems to typify the approach considered acceptable in this hotel.

There is no lift in the hotel so we had to carry our heavy cases up the stairs. The upstairs corridors have creaky floorboards indicating the age of the building. Like our first room, there was no air conditioning and our second day was sunny so the room was uncomfortably hot - there was a plug-in fan to move the hot air around the room. The shower only provided cold water - we didn't bother contacting reception as we had resigned ourselves to a sub-standard experience at that point - it was the next morning when by accident we discovered that there was hot water but there was a knack to getting it (you had to turn the shower on when the dial was in the 'hot' zone rather than turning to the 'hot' zone mid stream).

On our first night we went to the restaurant and, despite there being any number of tables available, were told that we could (i) have the same food in the bar area; or (ii) take a seat at the bar and they would come get us within a half hour. We went for the latter option and were promptly forgotten about. We eventually went back to the restaurant and were somewhat grudgingly given a table. My wife's napkin was dirty and had to be replaced. We ordered a beef dish and were then told after a few minutes that all the beef was gone! Our starters arrived before our drinks. We asked for water during the meal and the order was forgotten about. In fairness, we got the impression that the place was totally understaffed and felt sorry for the staff that were there.

The bar area is nice but service is slow as there does not seem to be a dedicated bar person but instead someone who takes room service orders and prepares drinks for the people dining in the restaurant. I waited several minutes to order two drinks (a coke and a water) even though I was the only person at the bar - one was prepared and then I had to wait again for the second while the barman answered the phone.

The breakfast was ok but the tables were not wiped down between guests and there was no jug of water available at the buffet.

The pool is part of a leisure centre at the back of the hotel - you get to it by walking out a fire exit and then into the leisure centre. The pool is nice but the changing rooms are poor enough - the showers are common rather than there being cubicles.

The positives to this hotel are (i) its close to the park and ride bus stop which offers a cheap and regular service direct to the city centre; (ii) the quality of the food is reasonably good; (iii) the bar area is reasonably comfortable; and (iv) the pool is nice.

Overall a hugely disappointing experience and our view of the Mercure brand has plummeted.

Room Tip: Find another hotel!
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  • Stayed: July 2012, traveled as a couple
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1  Thank eiresteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded July 30, 2012

Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well Hotel on Tripadvisor.com

I was disappointed to read that you had not enjoyed your stay completely, Since the recent acquisition of the hotel we have entered into discussions with the owners of the business and we hope to be able to start work on updating many of our bedrooms shortly.

I would hope that this has not deterred you from a return visit and that we can have the pleasure of welcoming you back to the hotel in the future.

Yours Sincerely

James Lake

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,411 - 1,417 of 1,607 reviews

Reviewed July 21, 2012

Travelled to this hotel as part of a KGB deal upon arrival we thought the reception was very impressive but the room was a disappointment. It was very small the double bed was tiny bearing in mind it was a mother daughter venture, would've been ok 4 couples I guess. It was just in terrible need of an upgrade I wasn't expecting the best but never was it of a 4 star standard, maybe there are some other nicer rooms and we drew the short straw because it was KGB although we did pay 60 quid it could've been better. It would have also benefitted from wifi (which I would've have paid for) instead of using the only tv as a source or the dial up attachment as this couldn't work with my iPad. On the plus the breakfast was well cooked and delicious with loads of choice and good service and the location was great with a park and ride 2mins walk away to Chester city center and the designer outlet a 5-10 min drive away x

Stayed: July 2012, traveled with family
Thank Positivity-2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded July 30, 2012

Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well Hotel on Tripadvisor.com

I was disappointed to read that you had not enjoyed your stay completely, Since the recent acquisition of the hotel we have entered into discussions with the owners of the business and we hope to be able to start work on updating many of our bedrooms shortly.

I would hope that this has not deterred you from a return visit and that we can have the pleasure of welcoming you back to the hotel in the future.

Yours Sincerely

James Lake

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2012

Well placed........clean.........good sized rooms......great start,breakfast was excellent,good quality and well cooked,just a pity about the coffee served with breakfast....that was like dishwater.
Meals in the bar are reasonable but keep out of the dining room.......far too expensive and the wine was a silly price.
Staff were helpful and polite.
Only a two storey building so no lift.

Room Tip: Do some homework on alternative places to eat.
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  • Stayed: July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 646johns646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded July 30, 2012

Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well Hotel on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us. Please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Yours Sincerely

James Lake

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2012

  • Stayed: July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank average_guy304
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded July 30, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 20, 2012

Stayed here for a couple of nights on a B&B deal for £90 and couldn't really fault it. Room was spotless, bathroom too with lots of nice toiletry touches. Breakfast was superb with large selection of fresh fruits and lots of hot food that us non-meat eaters could enjoy. Only minus point was, like in many hotels, the toast machine; you know, the kind you put the bread in at one end and it trundles round and eventually comes out the other end as, hopefully, toast. With this one, even at 10, you could have sat on the bread and had it warmer. However that was the only, very, slight minus. Otherwise excellent. Really handy for Chester as it's right next to the Park and Ride (£1.70 each return and no change given from the machine). Taxi is only £5.00 one way if you don't fancy slumming it with the masses.

  • Stayed: July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AlloaWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded July 30, 2012

Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well Hotel on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us. Please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Yours Sincerely

James Lake

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2012

Me and my husband came for a few days away.
We got a large room on the ground floor, good size but worn out looking, bed runner had a stain on it and the iron was broken.
Apart from that the room was clean and tidy, and the pool facilities were a bonus.
Location wise it's a little out the way for bars and shops.
We only paid £120 for two nights including breakfast and use of pool so think this is value for money, just don't expect amazing quality for the price. It's like ibis

  • Stayed: April 2012
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Thank Sharan4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded July 30, 2012

Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well Hotel on Tripadvisor.com

I was pleased to read that overall you enjoyed your stay but disappointed to that you were not entirely satisfied. Since the recent acquisition of the hotel we have entered into discussions with the owners of the business and we hope to be able to start work on updating many of our bedrooms shortly.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to the hotel in the future.

Yours Sincerely

James Lake

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2012

my reason for my stay at the hotel was to attend a wedding at cardin park.
the first room i was allocated was unacceptable , there was a great deal of maintenance required in the room, as well as it having no a/c. also the tv remote had no back so the batteries kept falling out.
i was moved to a more acceptable room.
on sat morning we went down for breakfast at 7.35am ( we were on a tight schedule) to find no hot food, this arrived at 7.50am. this in my opinion is unacceptable

  • Stayed: July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ritz317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this reviewResponded July 30, 2012

Dear Trip Advisor

Thank you for your recent review of the Mercure Chester Abbots Well Hotel on Tripadvisor.com

I was disappointed to read that you had not enjoyed your stay completely, Since the recent acquisition of the hotel we have entered into discussions with the owners of the business and we hope to be able to start work on updating many of our bedrooms shortly. The recent recruitment of a strong Food and Beverage Manager, will I’m sure pay dividends in terms of breakfast and dinner service and I hope when you next visit you will see the benefit of this.

I would hope that this has not deterred you from a return visit and that we can have the pleasure of welcoming you back to the hotel in the future.

Yours Sincerely

James Lake

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Chester Abbots Well Hotel

Address: Whitchurch Road | Christleton, Chester CH3 5QL, England (Formerly Ramada Jarvis Hotel)
Location: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Chester
#12 Business Hotel in Chester
#14 Luxury Hotel in Chester
Price Range: $67 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Chester Abbots Well Hotel 4*
Number of rooms: 126
Official Description (provided by the hotel):
Modern Hotel in spacious grounds located in quiet suburb overlooking famous Abbots Well. ... more   less 
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Also Known As:
Ramada Chester
Chester Ramada

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