Booked a table here for 8.30. We arrived shortly before and just after a group arriving without a booking who were told it was a 40 minute wait.. We were sent to the bar to have a drink and it was clear the whole place was very full.. After 20 minutes we asked how long it would be and were told the table would be ready shortly.
10 minutes later I went back to ask again and it was clear they had no idea we were waiting and our table had just been given to someone who arrived after us but complained just before. At this point I was given the buzzer that should have been given on arrival to tell us that the table was ready.
After a further 10 minutes (40 after we arrived) the Group without a booking were taken through and we left. The staff could not have been less interested or concerned about ensuring that their mistake was resolved.
The food looked nice as it was taken passed, but the service was shambolic. It is clear that the restaurant is just too busy, under staffed and poorly organised.
The Gate of India over the road was far more welcoming!
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