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“Regular customers”
Review of Baked - CLOSED

Baked
Cuisines: Delicatessen
Dining options: Breakfast, Reservations
Restaurant details
Dining options: Breakfast, Reservations
Reviewed June 10, 2013 via mobile

Been back about 5 or 6 times now after discovering this place by accident last year.

Never had a problem there, staff always polite and attentive and love how you can just relax and people watch out the window.

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Thank Sunseekers_774
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (66)
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25 - 29 of 66 reviews

Reviewed May 19, 2013 via mobile

I have visited this little cafe a couple of times and on both occasions have been extremely disappointed. Menu looks good but food is not all that. My main gripe is waiting staff are just down right rude. . They are completely ignorant and appear to be put at a inconvenience when you are ordering. They stand together behind the till area with their arms crossed. Totally unwelcome attitude towards myself and indeed other customers. Like to remind you that we are paying public and therefore deserve some sort of customer service standards after all everyone knows that no matter how good the food is In any restaurant if the service is poor or in this case abysmal people will not return. Please take note baked.

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Thank Superkat888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2013

After giving Baked the benefit of the doubt following a previous visit (1st visit made to feel unwanted for wanting tea and teacakes at 11.30am). We decided that we try again to showcase what Hoole (a village we love and live in) has to offer to our parents. It really is a shame that what should be nice experiences in one of Hoole's hidden gems is let down by its attention to detail. The staff seemed untrained in the art of service highlighted by the fact they can’t carry out a simple task of taking ordered at the table leaves a lot to be desired. Upon placing our order at the till. I was greeted by a member of staff who was unfriendly and promptly snapped 'we are sold out of teacakes' upon ordering and we don't do sausage and bacon on one sandwich only separately . Once we had finial completed our order with the alternatives, the order seem to arrive in drips and drabs at the table - 1st the sausage sandwich (which seemed to contain bog standard catering sausages and not local sources ones which the price you pay would suggest), then the sausage roll, then the cakes., which we're followed slowly by the arrival of the tea and then finally the coffee (standard black) that was meant to be enjoyed alongside to the sausage sandwich which had already been consumed it took that long. We we're also offered no condiments to accompany the hot food and had to seek these out ourselves. It’s a really shame that the owners don't think about service and how they could improve the customer experience via some simple training and doing the basics well. Overpriced - badly run - substandard and disappointing experience once again. They could learn a thing or two from watergate deil.

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1  Thank William0678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2013

I struggle to get my favourite breakfast in Chester anywhere, other than on RaceDay but a little trip to Baked at the start of a Road Trip to York made my weekend!

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Thank RattiAnni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2013

I simply can't believe the up and coming chef has left Baked, I need to know where he has gone as his food is worth following - a considerable and detrimental loss to Baked - a good chef is hard to find - cooks a\re ten a penny and bring little inspiration witht them -

Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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